Avant Credit
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User Reviews for Avant Credit
Worst Company to deal with
I applied with his company in April 2021 with the same information I have now someone falsely submit an application in my name this month and because of that it was miscommunication by the company on their end and now they have not only locked my card but they don’t even have the correct personal information on my account I didn’t give them that personal information they take my money every month out of my bank account and now they’re wanting me or actually forcing me to go down and file a false police report against my will in order to wipe out that that I willingly created and that I pay on every month so now I have to get my lawyer in place to file paperwork and I’m having to submit other paperwork with the CFPB an FTC for wrongful business practice because I submit my payments on time never missed a payment but yet they won’t unlock my card and I was left stranded not even able to use my card but they just took my money out of my bank account and they still have my wrong personal information on my account never again will I do business with this company I suggest if anyone uses this company always make sure you have the correct personal information on your account because even if you use your own correct personal information to open the account they might change it on their own online
I wish you we’re better and like capital one my favorites
I don’t like reading people are reviewing but this is a must. I’m sorry but this is my feeling only capital one credit has been awesome they raise my credit increase without asking it was very easy they work with you trying to get your credit score better they tell you your credit score but the most of all I got a credit increase without even asking I always make all my payments on time with everybody I mean a severe operation kind of life-saving I need to get my credit score over 700 in order to get this operation financed and tell them I’m trying to stay alive until I can get this done it’s life and death and it’s sad that I’m getting judged by my credit I’m trying to establish it I think you for the recent credit increase but that was part of my annual fee if you can help me in this matter I’m trying to get a laptop for my son for schooling because of the coronavirus I need a laptop I want to give them a good oneI’m thinking a little under 1000 or 1000 I will be using it too but mainly it’s for his schooling because schooling is all on Internet now and if you could help me in this matter I would greatly appreciate it whatever you can do
Decent Card
The reviews I’ve read here are mostly ridiculous. Avant is a solid credit card company. They gave me a credit line with no annual fee, they allow me to pay my bill online or via the app, I can even use my debit card, which I prefer. What more do you need? I’m reading these complain where people complain how the card isn’t fancy enough for them. You don’t have good credit, you were given a credit line. Stop crying and be thankful for the opportunity to build credit. I’m not looking for a parade in my wallet. Just an opportunity to build credit, which avant provides. I’ve seen a lot of reviews complaining about their personal situation, stop telling this are any credit card company why you need Money. It’s pathetic and meaningless, people lie. These companies are not a charity, your problems are your own, act like an adult. I also see a lot of reviews complaining about the representatives when they call. In my 30 years of having credit cards I’ve not once called to speak with someone. People who have to call all the time is the problem, not the card company. Just pay your bill, stop trying to get over on someone. It’s so ghetto. You’re fooling no one, grow up. Thank you avant for treating me fairly.
Very Polite and Professional costumer service
I have been a cardholder for a few months now and I’m obviously in good standing. I have preferred to call on the phone to pay my bill as well as arrange my next payment and early extra payments also if I happened to but something extra on my card that month. But what has impressed me is the agent with whom I’m speaking with has always seemed like a personal assistant and never repeatedly asks me questions for security purposes during our same call. So even though I did reach my goal and get my scores back up some to the 660 ish range which I know is still not good but it was 615 when I started. But when your child asks to take over payments on your car say no lol. My point my husband keeps telling me that I should cut this card and that we still have our chase and other cards same as before his credit was not affected but I’m going to hang on until I get my credit back to where it belongs and because these people are just very nice people to work with. So far I’m very pleased. If I do get upset I can spread bad news far better than good news just like anyone else but I’m saying this is a good place to be.
Payoff Problems
I never had an issue with Avant until I paid off my loan. I accidentally overpaid my payoff by quite a bit on May 22nd and called them on June 2nd to check on getting a refund. The representative told me the refund would be deposited back to my account 2-3 weeks from the payoff date. Seemed easy enough, right? Wrong. A month from my payoff date goes by and I send them an email on June 22 to check and see if my refund is in process. Someone replies and says she’s forwarding my email to the appropriate department. I wait a few days, no reply. I email again and ask for an update, no reply. Six days later I email again for an update, again no reply. Today, July 3, I call them for an update and the girl says my refund will come around July 17th but does not sound very confident. I suppose I’ll wait a few more weeks but why does processing a simple refund take two months, especially when I was told 2-3 weeks? I don’t believe I will be refunded and am now out over $1000. Sure, it was my mistake but I work in lending, my company would never ignore emails nor would they steal money from a customer. I am certain they are lying to me and I’m not sure what to do at this point. I hate to leave them one star when they’ve been fine to work with until now but this is not okay with me.
Nothing but positivity!
Ever since I began this journey with Avant back in Mid-2015, I have had absolutely nothing bad to say about Avant. Starting with the first initial loan in 2015, they were the first and ONLY loan company that were even the slightest bit willing to help be given at the time, I had very little to absolutely NO credit whatsoever. Avant took a chance and extended a $5,000 loan to me. I was faithful with making my payments on-time and never had any problems at all. After that one was paid off, I agree sought out the help of Avant’s services and again, they came riding in on their white horses to lend me a hand again. This time it was with $5,300. Again I did my best to make all my payments on time, yet I do recall being late once. They were quite understanding and easy to work with. They didn’t charge me a late fee since I called them and explained my dilemma. They were courteous, patient and friendly. And now here we are in 2022. Once again Avant rides up on its white horse to save the day AGAIN! This time it was double for a little over $10,300! I can’t lift them up enough. They were there when no one else was and I have never been harassed or threatened. Everyone has always been very accommodating, friendly and helpful . What more can you ask for in these days and times? Thank you so much for everything Avant!
Website not informative and customer service fixes nothing
I have tried on 2 different occasions through your customer service to change my e-mail address because, for whatever reason, AVANT used an e-mail address which is not my e-mail address and not the one I entered during the application process. Customer service on each occasion told me they had changed and entered my correct e-mail address. After waiting 2 to 3 hours to check customer service I found nothing changed and I had to use an incorrect e-mail address to access my dashboard. I then follow the instructions on “how to change an e-mail address” and found the information provide could not be done on the mobile AVANT app. I am totally unimpressed with both your website and customer service reps. I dealt with since they offer nothing more than “lip service”!! I expect someone at AVANT or WebBank to contact me in order to rectify the e-mail address error that I did not create; however, I doubt anything will happen one way or the other. Oh well, if AVANT or WebBank endeavors to communicate with me via e-mail then they shall be out of luck.
Need notification options!
If only we had the ability to give less than one star.... The app itself would definitely get negative stars. There are no notification options whatsoever; no text or push notification choices for due dates, purchases, payments.. nothing at all. It is as bare-bones an app as it could possibly be. Even the website doesn’t offer notification choices of any kind. Not even a singe box to check to be emailed letting you know your statement is ready. I suppose time will tell if it’s an automatic service or not. Customer service is horrendous. They’d get negative stars as well. Incredibly rude and extremely unhelpful. I tried repeatedly to ask questions about fees in which each successive letter I received had conflicting amounts listed. Three different offers mailed to me had an annual fee of $125, $75, $49, then lastly, $39. I got each of them over the course of 3 weeks. I tried multiple times explain I was getting POSTAL mail communications, but yet the customer service representative kept asking me for the email subject line... and that was just ONE of the many many many problems in that conversation. I haven’t even activated my card yet and I’ve had nothing but bad experiences from the very beginning of this ordeal. It remains to be seen if the card itself is any good or not, but, based on what I’ve seen so far I’m not even remotely hopeful.
No stars at all -would give negative stars if available
My loan experience has been absolutely awful!!! I have had 3 loans with Avant with no problems at all. This last time, however, has been one thing after another. I applied on a Tuesday and it is now Saturday and still don’t have a decision. I have been through the verification process at least 6 times over multiple days. Each time the representative tells me that my application is complete and I should be getting an answer that day or the day after. So far all that has happened is that I keep getting email requests for another verification. Each time I call when I’m not disconnected, the representatives reviews my file which takes at least 30 minutes and asks a question that I have already answered with another representative and assures me that my file is complete and that I will be receiving an answer by email. I’m so frustrated with this process that I’m ready to cancel my application with them altogether. My loan was finally denied after a week of going back and forth. I got a loan with another lender in 3 days without all the hassle.I am going to pay off my existing loan (less than $400) and not use them again
App is Lack Luster, Credit Card needs tap to pay during pandemic
So let me start off by saying that I am a credit card user. Their application is very lacking. I enjoy their payment options and the payment reflects after 1 day, which is nice; much better than Credit One Bank which charges you an “express fee” for 1 business day payment (stupid). Getting back on track, their application aesthetic is not pleasing to the eye and could do with an overhaul. Their application doesn’t give you an option for notifications. Their credit card feels like it’s made out of paper and lacks tap to pat functionality, which is literally a life saver during COVID—19, true contactless. I would recommend they update their credit card quality, and add additional features to their application. Make it pleasing to view your application. One thing I love about Chase and American Express. Once they make these updates I will give them a better star rating.I justify my rating based upon the lack of a Tap to Pay card in a time of COVID as well as a lack of notifications on top of a lazy application in a time of new age technology. Also, why can’t I add it to Apple Pay.........??? If you’re not going to provide a tap to pay card?
Description
Manage your loan or credit card wherever you are! The Avant app makes it easy to manage your loan: • See your upcoming payments and view your payment history • Receive push notifications about your account • Manage your payments, including adjusting dates and paying down your loan And manage your Avant credit card: • Schedule or cancel payments • View transactions • Add or remove payment methods • Enroll in autopay and paperless statements What is Avant? Borrow better through Avant, an online lending platform that provides access to credit through a fast, simple experience.
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