LennoxPros
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User Reviews for LennoxPros
Lennox Dealer
The app will only go to the land page and then freezes, I have to uninstall and then reinstall to get it to work, I have to repeat this process multiple times a week. I have spoke with tech support on multiple occasions and nothing gets solved. It’s disappointing and honestly holding me back at growing my business. Sincerely,Disappointed Lennox Dealer.
Garbage
As a tech, I rely on this app to look up parts, look up equipment, look up codes before I arrive to the house and even look at service manuals for schematics and Double check warranties. I mean the list goes on but within about the last 2 weeks I get to the red loading screen and that’s as far as it goes. I should not have to uninstall and re download the app to get it to work. You’d think a company that’s heavily involved in some the best, smartest and most efficient equipment in the country would have a decent working app. Especially the app for those of us push and fix their equipment day in and day out.
Locked out
So, I have been locked out of the app for months. Whenever I have had a free moment, I have called the number for assistance - India... reset the password 3 times.... transferred 4 more times... still locked out. “There is a problem with your login” ... ya think? Not good.
Fix this app
HVAC Tech here. When this app works its super slow and that’s when it works… most of the time I just get the red Lennox loading screen and that’s it. It’s so much faster to use the website which totally defeats the purpose of this app. Please fix this
Terrible, slow and buggy
Lennox, as a product, is superior. Lennox, as an app, is garbage. With being known as an innovative company, you'd think they would follow suit and create a superior app. I am constantly getting logged out in the middle of switching tasks. Half the time, you can't even log in, in the first place. The navigation is another issue. It's sloppy and unorganized. I really don't think there is any benefit of using the app versus mobile web. Lastly, with so many complaints, why isn't anything being done to address these similar issues? Do the developers not care? Are they ignorant or maybe just underpaid? Fix this, Lennox. Do better.
Lennox pro
Pretty much useless for commercial. You can’t search by serial number. If you search by model number you get multiple results. The other way to search is by part number, if I had that I wouldn’t need the app!
Absolutely terrible
The app either doesn’t load or if it does load it goes no further. This is just an awful app, just like the Lennox products. Garbage
Good when it works. But it rarely works
The app is nice when it works but it never works when I need it the most. It will usually stay at the opening loading screen indefinitely. It is faster to call Lennox and wait 30 minute on hold then to attempt to use this app
Lennox always did stuff a little diferente
This is just the quality of app you would expect from Lennox. Can’t log in without changing the password, if I wanted to take 45 minutes to look up a warranty I’d just call The local Lennox dealer, that’s about how long they leave you on hold
Lennox pros app is awful
Worst app in the history of apps. Constantly crashes and does not open. I have to uninstall and reinstall multiple times a week.
Description
LennoxPROs.com and the LennoxPROs mobile application have all the information HVAC Professionals and businesses need in one place. From shopping for parts and supplies to using our FREE etools, we have you covered. Features Include: • Product Catalog • Residential products • Commercial products • Parts and Supplies • Clearance Centre • Real-Time Availability – Select your postal code and check real-time availability for shipping or pick up. • Technical Tools • AHRI Residential Matchup Tool • OEM Repair Parts • iComfort • Technical Documents • Sales Tools • Marketing Brochures • Commercial Quick Quote • Warranty Tools • Warranty Lookup • Training Center • My Learning
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