GlossGenius - Salon Software

Name: GlossGenius - Salon Software
Rating: 4.70815 (2772 reviews)

Business

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GlossGenius - Salon Software

Business

4.7

2.8K ratings

Age Rating

Seller

GlossGenius, Inc.

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User Reviews for GlossGenius - Salon Software

LOVE IT, buttttt…

I love GLOSSGENIUS! After using square for years, I switched over to GLOSSGENIUS because it really does offer the lowest transaction rates and I am able to create my own website which is beautiful 😍 however, there are a couple things that need improvement. 1. I need to be able to collect deposits aka send invoices to clients. 2. When someone’s card on file is expired there’s literally no way to change it unless you contact customer service. I can’t change it and neither can my client. 3. Discounts by $$$ amount and not by %. To be able to give a client a discount I have to change my price on the service rather than just adding a $10 discount. It won’t give me that option. 4. I really dislike having to perform separate transactions when a client wants to pay part cash part card. Besides those couple of things, gloss is great. It’s affordable, it’s easy to use, looks amazing and I love the reminder text messages and the email marketing options.

alondra9999998, Apr 10, 2022

I love it, but...

Four major things needed: 1) split forms of payment at checkout. I’ve had to make two separate appointments before for clients and check one out in cash and the other with card to do this. A big inconvenience. If split form of payment were allowed at checkout, it could be smoother and less time consuming. 2) there is no way of entering gift cards for purchase, only for payment, which I find very odd. 3) consent forms should be an option to upload to have clients fill out and stored in their client file, this is necessary instead of getting a 3rd party app to do this or wasting printing & paper. 4) deposits, we need an option to take deposits. This can ensure, some of us, security with our more time consuming and costly appointments. I wouldn’t mind paying more monthly if these things were up to date. And I say up to date because a lot of other competing booking apps have these options. But I choose GlossGenius for its sleek design, seemless website to app connection, and it keeps things simple for the client. But if in a year from now these aren’t added on to improve our businesses, I’ll have to switch.

cchiana, Mar 05, 2020

Worth the switch

I switched over from square and it took me atleast over a month to learn how to use square and I’m a tech savvy person but lord knew my struggle was real with that website. I kept hearing about glossgenius and decided to make the switch so I did and I’m glad I did because everything has been easier for me and smooth as ice skating ice ! . There are a lot of things I wish they had but I know that they are hearing are concerns and voices on what we need and want and are following through with the best that they can. It will take time but I’m here for the long run . This app is super easy to use. I do wish we didn’t have to pay 24$ a month or at least lower it because we have to pay processing etc . I’m still waiting on the desktop access more like the app that’s the only thing that makes me want to leave is that I have to do everything on an iPad or a iPhone and my high energy self don’t sit right with that it’s hard to focus.

Celineelisexo, Dec 07, 2022

Superior Service

I was unsure about switching from Square after years of operating with them, but now after only two weeks it’s evident Gloss’ service is superior to Square and Schedulicity. I’m a Boss; I’m a champion with Gloss! White glove transfer service was beyond impressive. Flawless. My clients love my new booking site. They say it’s beautiful and easy to use. My bookings have already increased with text, email and social media marketing. I actually feel like I have a personal assistant with GlossGenius! It even messages me at the end of a work day to ask if there’s any notes to save on each individual client for that day… so I don’t forget! Then it reminds me of those notes just prior to their next appointment. It’s helpful to remember specifics on my clients; it makes their experience more personal. I am so very glad I made the switch to Gloss!

Dee Dominguez, Jun 17, 2022

Really great app

I was a user of StyleSeat for about two years when I decided I was sick of the way they handle their business and of paying such a high user fee for something I didn’t feel worked the way it should. I’ve tried a couple other appointment apps and saw this one. I really love this app. My favorite thing about it, if I could pick just one, is the expense adding function. I’m a serious slacker when it comes to keeping track of my expenses and filing receipts. But with this app, there’s a function for that. You just press the button and add your expense and it keeps it for you. If you need to file a receipt, you take a picture and it’s stored. It makes it SO much easier to be on top of that part of my business. The only thing I wish it had, that I got used to with StyleSeat, is the jumping ahead a certain number of weeks when scheduling/rescheduling a client. And being able to see exactly how many weeks in the future or past you are. Other than that, I LOOOVE this app!

Doodleberri, Nov 20, 2019

Wish I’d done more research

I wish I had looked into this further before switching my entire salon over. What salon doesn’t use a front desk with a desktop!? This service is absolutely useless on a desktop computer. You have to set the service duration the same for every stylist (hint: we are not all the same). There’s no way to message clients through the app, and we REALLY don’t wanna be using our personal phones to text clients. The app doesn’t notify you of appts if someone books it on the backend. For example, I’m home today, if someone calls the salon and one of the other girls books me for this afternoon I won’t be notified. You only get notified if the client books online. Clients can’t book by “service” on the website, it forces them to chose a stylist. How are clients supposed to know which stylist offers a specific service? It doesn’t allow clients to book multiple of one service (a family of haircuts). The website looks neat and the reviews are a nice touch but that’s about it. It doesn’t have nearly as many features as other booking sites, including square which is pretty generic.

Kasadilla94, May 25, 2022

site isn’t working do not recommend

Link doesn’t work- people can’t book- you don’t get paid - plain and simple. Paid for my subscription on 12/17 $12(promo) - even bought a card reader - $49 now I’m out $62 It’s 12/28 and my booking link doesn’t work - takes my clients to a the “start a free trial” page 🤯 Then I get a message from a potential client that said “I tried clicking on your link but I wasn’t able to see your services” wow I am so frustrated right now… like what’s the point in paying a subscription for something that isn’t going to work - or is gonna work sometimes😅 Also you cannot sell items online, so if you are thinking about selling goods to people aka skincare/beauty products you will need a whole other site.. I just found that out today also. I’m a solo esthetician so every dollar has to be used the correct way otherwise it’s wasted. Today I definitely feel cheated like GlossGenius is stealing my money. After all I’ve been telling my followers to click a link to book an appointment and then find out that link doesn’t work.. horrible experience!! Im going back to square where it’s free, it’s simple and you can sell physical goods online! 🙃 P.s. did I mention I’ve already spent $62 with GlossGenius only to have this happen 🙈

katie bali, Dec 29, 2022

Love yallll!

I absolutely love Gloss Genius! It is the easiest booking site that I have ever used, and all in ONE PLACE!! There are a few things that I would appreciate if you guys could update though. 1. Client Notifications - I would love to be able to edit some of the texts. Such as an additional note added to the reminders for texts, not just email. I also think it would be great to edit the follow-up email text, I would like to send a more personalized email & as well as ask my clients for feedback. 2. Client Waiver Forms - Instead of just sending myself the status of the form, I think it should be resent to the clients email if they have not completed it. 3. With recurring clients who are house calls, after 3 or so appts the address changes back to my business location. I am a mobile business, I do not have a specific business location. That is very important with scheduling on the app because once it changes I have to locate the first bookings in order to find the clients address. But other than that, keep up the amazing work!

ladybug jr, Sep 28, 2023

New update!!

A year later from this update and there still haven’t been a major update!! When are you guys going to give us something new. I’m considering leaving the platform and going to genbook besides the app being pretty it’s not worth $40 a month 😒I’ve been using the app for over a year now. You update the app without updating the app with any new functions. We send in our ideas but still no update. If I received a booking Im only aware by receiving email/text alert. I should be able to look at recent activity in the app. There’s no way of keeping track of cancellations, still unable to give a $ amount discount, no card reader, sometimes we have messages for clients we need a pop-up message box for when the client enter the site. We should also have an option to take deposits. I was with accuity I left because GlossGenius was more appealing and had a more professional setup but it’s lacking a lot of options needed for bookings.

Meeeeecccchh, May 26, 2021

Love gloss genius

I love gloss genius, it has so many more things it’s capable of then what square provides. It super easy to use and I really like the lay out. My main reason for giving it only 3 stars and why I’m considering going back to square is because I miss having the square savings option and along with that I also REALLY hate that fact that when my clients (especially older clients) will text back the gloss genius confirmation message and I’m unable to see that they have texted it. I’ve had multiple people text gloss saying they’re unable to make it, instead of clicking on the link and canceling. So they think they’ve done what they need to do and they don’t show up. On square if they just text the number back I’ll be able to see that they have canceled that way. I understand it’s kind of the clients fault but its happened enough times to where I feel like at that point the layout is difficult to comprehend if you’re an older person. Again I love gloss but for those reasons I am considering going back to square. I really hope these features will be introduced and then gloss would PERFECT

MOBoarder, Feb 20, 2023

Description

The all-in-one, top booking, payments and marketing solution for teams and solopreneurs across the US. The GlossGenius booking app is trusted by tens of thousands of business owners for: • Easy-to-use appointment scheduler and calendar planner • Automated appointment scheduling • Gorgeous customizable websites • Client management tools • Powerful marketing • Same-business-day payment transfers • Fast and stunning chip card readers • Customizable client communication And more! Your clients' experience begins the moment they book with you, which is why we've designed the most stunning customizable booking site that you can set up in minutes.

GlossGenius is the easiest, most intuitive platform for salon and studio professionals. This includes beauty experts, hair stylists, skincare professionals, wax & brow artists, cosmetologists, estheticians, fitness instructors, or any pro looking for easy booking with a beautiful spin. WHY GLOSSGENIUS? THE EASIEST WAY TO GET BOOKED & PAID Customers can book online through your website, get confirmations, reminders, thank you’s and personalized birthday notes! Clients can also book appointments through Instagram and Facebook. Checking out and rebooking clients will be easier than ever with our fast card readers and rebooking messages. A STUNNING NEW WEBSITE Get a new custom personal website in minutes - tailored with your branding, pricing, hours, and portfolio of work. Your site will not look the same as anyone else's. MORE MONEY IN THE BANK Take payments immediately with your mobile device through our built-in payment processing or order one of our secure card readers. Earn more money with the industry’s lowest processing rate of 2.6% flat, no hidden fees and free same-business-day transfers. UNLIMITED TEAM MEMBERS INCLUDED As you grow your team we want to celebrate you for it - not charge you! Manage your business, staff and peace-of-mind in one place, for one simple, flat price. Control everything with powerful permissions and settings. BETTER EXPOSURE TO GROW YOUR CLIENTELE We have built-in marketing tools so you can welcome back more customers, and find creative ways to get new ones too - using SEO, email and SMS messages. We also have integrations with Instagram, Facebook, and Yelp. STUNNING CARD READERS. NO TRAINING. We've got the easiest-to-use card readers available in many patterns. Process anything, anytime and anywhere. INCREDIBLE CUSTOMER SUPPORT We treat your business like it’s our own. We’re the only platform to offer quick customer support through text, phone and email. PERSONAL HELP TRANSFERRING DATA Want to switch over from Vagaro, StyleSeat, Square, Schedulicity, Mindbody or another salon software but worried about losing your data? Worry no more -- we will personally copy over appointments, formula notes, etc. WHAT OUR CUSTOMERS ARE SAYING “Nothing like sending these mass texts through glossgenius and having an appointment filled in less than 10 minutes. Working smarter not harder” - Skyler S “No more hidden fees, no more paying extra for a specific time slot, no auto checkout, no more BS! I’ve tried a lot of other solutions and GLOSSGENIUS is hands down the best!” Megan H “Obsessed with @glossgenius. This is a game changer for the industry, acts as your own personal assistant! I thought switching over was bold but it was so easy, they transferred all of my data from Square.” - The Wildflower Collective “GlossGenius is one of my guests’ favorite experiences. It makes booking so much easier for them” - Kristina K “After 24+ years of doing business by pencil and paper, it is refreshing to know that even I can operate the app. It’s so easy.” - Studio 13 “The best user interface for salons right now. I have been in the industry for 10 years and this is literally the best.” -Sharon O “Moving over from Vagaro was seamless and faster than I even thought. Genius is an understatement” -Kathy R