SalonCentric
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User Reviews for SalonCentric
Awesome app
I really like this app, it makes it easy to see everything that’s going on, and looking up products you’re interested in. The one thing I’m not a super fan of is that sometimes when you’re searching a product you know the store has it, but searching if it’s not exactly written it doesn’t pop up. I prefer to be able to see products and like products even if you spell the name a bit wrong
Annoying
I made a purchase over the weekend when the app froze while purchasing. I never received a confirmation email and the app AND website both showed I had not made any orders. So I reordered. It turns out that the first order had went through and now I had over $120 worth of double products that I did not need. The call center was closed since it was a Saturday so I opted to send an email, knowing I wouldn’t be able to get in touch with anyone until Monday (today), which was fine. I received an email this morning saying the order had been cancelled and I should be expecting a refund for the second order. Then an hour later received another email basically saying “oops it’s already processed and you’ll get a credit towards your account, call customer service for more info.” Customer service is beyond backed up due to COVID-19 and have been on hold for 30 minutes. I’m upset that the app is so glitchy that it caused me to double purchase something that I won’t be getting my money back for. I don’t need a credit in my account, I need my physical money back.
This app never works 🤦🏻♀️
I was of course so happy when the app came out because apps are always easier to navigate that the website, well this one proved me wrong. #1 you spend the first while putting your entire order in, then you learn AFTER hitting checkout that half your order is out of stock so then you get to go back and redo everything. #2 in the “store” there’s still Christmas sets from like 2 years ago that have sold out since New Years of that year. #3 the in store pickup is a great idea but it has never ever worked a single time I’ve tried it even with trying different store locations it just keeps telling me to reselect “my store”. It would definitely make my life 10x easier if it worked. With that being said it is not my phone. I have an iPhone 11 with the newest IOS system as well as the app is up to date and when I ask for help no one seems to know how to help me with the app issues so I continue to have to go navigate the website. Fix it.
Can’t set up store location
I have been trying for months to search for product availability or to send an order to a store, so that I am not driving out to a store unnecessarily. But unfortunately, the ability to set my location does not work. I click on the store, it says that that store is set as my store, then when it goes to the Home Screen, there is no store listed and tells me to set me store location. I have had this app since it was first created and have always had the same store set, but approximately 3-4 months ago it disappeared and I can no longer set a store from the app. Very annoying.
Store Location Never Sticks!!
Many times, I have to pick up something for a client with only a moments notice, and I can never see what location is out of stock in the products I need. I select my store, go back to the product page and get a notification that my store location has not been set. It’s frustrating as it is, but it is a way bigger hassle when I have to stop at 2 stores on my way to work unnecessarily because they don’t have the products. It would be nice to know whether something was out of stock before I go out of my way to drive to multiple stores to find it and get nothing. This problem has been going on for as long as I can remember. Please fix it. It is extremely annoying to the point where I may as well just delete the app altogether because I have no other use for it.
Easy to use to purchase online
Have gone to my l local Salon Centric for as long I can remember. New Hope MN; I love that store & classroom is huge as now they’ve expanded due to all the brands carried now. But never have enough time to check, see& read all packages. That’s why I love using the online site to explore& read about all products that I’ve not used prior or at least for quite some time... As a longtime licensed cosmetologist ( now 60 years old)! Thanks Nancy Kay McDonald
Miss the human connection
The app is great to see selection , and keeps tract when it is a crazy hour and you think Ohhh I need that . However the main glitch I see , other then all app glitches . When they are out of stock of an item you have to physically remove it . I want my sale person to “see” what I tried to order so they can recommend something else . Or call another wear house. This last time my original order was 1200$ but when I removed all the out of stock items it was slightly over 800$ that is 400$ sales my rep got shorted , and I dont have to retail to clients because Im not going to go back thru and find replacements . Im almost ready to take retail out of my salon because of stuff like this .
No history?!?!… Seriously?!?!
Every time I log in to this app and try to see rewards and purchase history it says I have zero history and orders. I spend too much in this store at each purchase to have zero rewards, and for it to say ‘0 past orders’ is ridiculous!….. I tried going to the website and I do have a little order history, but nothing after September 2021……which is disgusting since I have spent at least $2000 in the store since then, maybe more. This is a fast way to lose a long time customer who has made a recent significant increase in purchases at your business.
“Our girls”
There are just simply people and the extortionately people who are a part of our family’s !!! I’m in this beauty world and trying to stay a extension of our community! The demands can be entitled and not ok with me. These girls are priceless,contagious,and simply hard honest working !!! Just neutral , willing to put our crazy world now into a neutral place and just be kind !!! Bakersfield has the best ever girls working here at Salon Centric !!!! You may not know ???however your part of my family
My member account
If I order via app the items are listed in my past purchases so why aren't the items I bought in the store on there? And the app has my home number listed but when I went to store they asked me for my phone number... Was told I wasn't in the system....WHAT?????I told her to try my cell and that came up!!!! I'm confused. My cell number isn't list in the app profile so why does the store have it?I only have one Cosmetology License so why are my phone numbers messed up?I want to earn credit for my purchases.. Can u help me? Can both of my phone numbers be listed on my account?
Description
The SalonCentric App makes it easy for salon professionals to stay connected, get inspired, earn rewards and order products! · Shopping: Add products to your cart and order anytime right from the app! · Barcode Scanning: Quickly pull up product info, read reviews and watch videos. · Shopping List: Add your favorite products to a Favorites List to send to your store or Salon Consultant. · Wallet: Get exclusive app-only offers & earn rewards! · Get Inspired: Create a personalized social media feed that features all your favorite brands & artists. · Education: Get show schedules and find local classes to keep your skills sharp & up-to-date. We’re always adding new features! Download the latest version of the SalonCentric App today.
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