Vagaro Pro

Name: Vagaro Pro
Rating: 4.49842 (6639 reviews)

Business

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Vagaro Pro

Business

4.5

6.6K ratings

Age Rating

Seller

Vagaro Inc

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User Reviews for Vagaro Pro

Rising in the Ranks

I’ve never heard of this company up until a month ago. I must say I was a little skeptical at first when I opened an account. I’ll list the pros and cons that I’ve experienced over the last month… Pros: - Smooth transition from Square Appointments. Very helpful and on top of their communication. - Easy to use interface with a lot of extra features that Square couldn’t offer my business. Example: Card Processing - They’re customer support is on point! I can text, chat or call and the wait time is virtually non-existent. If your chat happens to close, they’ll actually call you back to follow up. This was very important to me because being a new user was a little overwhelming and I had a lot of questions. - They give you feedback on feature requests that may not be available yet. Updates coming soon! Cons: - Just a few features in checkout that aren’t available, YET. - A little bit more support in searches for the Tattoo Industry in their Vagaro App. Market it as SALON, SPA, TATTOOS AND FITNESS. Overall my experience has been great. They’ve exceed my expectations. After being with Square for so long, it was a little scary making the transition. But I’m glad I did. I hope this review helps others make a decision on an all in one software for their service industry business.

Beautiful_ink, Nov 11, 2022

A relief from Mindbodyonline!

First of all, it is simple, easy to use and affordable compared to the old scheduling software I had for years. Not only is VagaroPro easier to set up but the support staff answers the phone and are very helpful. The live chat access to help is very useful as well.While MBO was a fine platform, they started me with $45 a month and then raised it incrementally up to $125 per month without the acknowledgement of my being a one woman business with one location, one treatment room, one employee (me), and few clients. I was paying as much as a larger and complex business! No fair! Also, VagaroPro doesn’t make me jump through hoops to process credit cards. Control Scan was a thorn in my side with their quarterly scans (not a big deal) and their Annual Questionnaire (huge pain and unbelievable how complex the questions were) made my head spin off it’s axis!I really appreciate VagaroPro for the ease in set up, use and support (as a business and as a user for booking as a customer other services).My hair stylist suggested I switch from Mindbodyonline (as she did) to VagaroPro and I am so relieved that I followed her advice!

bullcat67, Nov 07, 2021

Horrible update!

Update 10-16- they updated again to change the color of the calendar to somewhat resemble the old look. It still opens at 12am. The request badge is still blocking the service. The color coded status bar is still on top on the appointment and still really hard to see. It was much better on the side with the badge. The color is much better and it is easier to look at but it’s still too light/bright. It really needs to go back to the previous calendar look. I do like the agenda tab. That’s new and I like that. The latest update has made work life so much harder. If it ain’t broke don’t “fix” it. The sterile white color. The horrible double booking. You can’t read the appointments, they expect you to turn the phone..... They changed the location of request, returning, new icon so you can’t read what services they are receiving. Upon opening the app it starts at 12am so you have to scroll down to start. It takes forever to swipe through week view. There’s no “today” button to return after you swipe weeks out. At this point I am going to go to square appointments. I didn’t want to use them because of the the layout but since it actually looks better than vagaro there’s not reason not to. I have reached out on Facebook with no response from vagaro. If things go back to the old look I will change my review. 2020 strikes again.

Chiquita9123, Oct 15, 2020

Vagaro is a fantastic tool and amazing front desk

I rent a booth as a hairstylist and I find this system to be affordable and user friendly to an extent. You do have to know a bit about technology to run it properly or easily. Some things are very confusing and worded poorly but the customer service can either walk you through it or escalate the issue to get it resolved within the development team. For instance: the add on feature that has not been implemented in 6 years after everyone has been asking for it especially nail techs and massage therapists is getting worked on now because they understand how detrimental it is to their business and having hundreds of services is confusing to clients and a pain for us to enter them all. Please if you have an issue that is make or break for your business please call the support number and give them reasons why it’s so important. They will try their hardest to bump it up in urgency. If you want add ons comment on the add on thread so they know it’s still relevant. It’s very exciting! All my clients love the system. They think it’s so cool and convenient and high tech. I save a ton on paying a front desk a salary because it’s only 65$ a month! Thank you Vagaro! Keep being awesome! And get us those add ons ASAP!

Christakatrill, Nov 20, 2018

Salon pro who gave up pencil & paper

I’m your everyday stylist who is busy with life and working 5-6 days behind the chair, two kids an husband etc. I’m at my 10 year mark and I realized I was getting burnt out from my phone. Some days I’d have anywhere between 20-75 missed texts….yes you read that right. I was drowning in requests, appointment changes, Pinterest pictures, questions etc. After a 12 hour day behind the chair, I’d then go home to my husband and kids and crash before another long day…leaving little time for the most important part….customer service. I had battled wanting to switch to a booking app because I’m a little bit of a control freak but let me tell you the customization available in Vagaro, has literally given me a second set of hands and another brain. My clients can book, change Apts, send their friends my link to refer them to me. It’s cut back on my personal reach outs by about 75-85%……it’s life changing. Client satisfaction has always been the most important to me. And with the demand rising even more I was at a point my people were suffering because I’m a one woman show. But now vagaro took a weight off my shoulders and I will never look back! I’m obsessed, and so are all my clients. Their feedback has been 110% positive and that speaks for itself!

coco.hoff, Oct 04, 2021

Not made for clients.

I’m a photographer and I applied for the Vagaro to make my clients an opportunity to book through their website using credit card. The app requires you to buy a membership immediately if you want to sign as a merchant and start booking with credit cards. When you buy a membership you finally discover that Photography is not listed their as a business and you can not precess your application. After contacting their support and waiting 2 hours to get finally a reply on their live chat the support member told me “I can just put smth their” which will get me through. After I did it still was said they will contact me to clarify details and no one of course haven’t contacted me since. In a meanwhile they were right on time to charge my credit card... well that’s not it yet. Then they have a promotion which costs 10$ a month so your local clients can find you. Guess what. It’s doesn’t work with photography too. They want to see only “salon, spa or fitness”. Really? So I’m a legit business can not be promoted as all the rest people? Paying the same amount of money as they are? And the last but not the least. My portfolio also can not be featured on Vagaro page because again it’s not “salon, spa or fitness”So what is the point staying for me with this company? Well maybe because I spent yesterday the whole day to do my account. But Vagaro - This is an absolute professional discrimination. And you need to solve this.

Krugsolnza08, Jan 03, 2019

Somewhat good for booking but not for merchant services

I’ve used this service for 5 years now their fees are more that Square so I only recently started used their merchant service just for the credit card capture and to charge no show fees, unfortunately clients can use cards that are not valid, or gift cards. So we still can’t charge a fee. No shows/ cancelations and invoices don’t matter any way as a client can simply book again using a different email but same phone number, creating duplicate accounts. Sometime accounts cannot be merged or combined into one person because it will be “locked”. The merchant service only works if you do a deposit from the beginning, not a credit card capture. I would like a deposit for only specific services or service providers but that is not an option. Glitches are somewhat frequent but usually clears itself up within a few hours. I’m considering investing in the square appointment system as we haven’t had any issues with their merchant in 5 years, or hopefully Vagaro would allow square to integrate but I don’t see that happening any time soon. They need bookings to require a phone numbers not just email and more flexibility with their merchant services. Other than that their booking capabilities are good but not strong enough to out weight some critical points.

marisaT21, Mar 08, 2022

Awesome do-it-all app for a great price!

I’ve had this app for a short time but it really does it all. After looking at probably 50 scheduling systems and trying out 15, I chose Vagaro because it did it all. For only $35/mo., I could create and schedule my yoga classes for my students to book; sell memberships, packages, and gift cards; and create a self-service scheduling system for them to book private appointments based on their availability. Also - the payment processor is super easy to set up and at industry lows for costs. Recurring payments, cancellation fees and refunds, I mean you name it - this does it. It’ll also automate your emails which means less time-consuming text messages from me the day before explaining all the dos and donts before an appointment… all of it is automated! Customer service is super responsive and helpful, and I LOVE the “checkout” option for anyone who didn’t pay online beforehand or who does walk-in appointments. I foresee this saving a TON of time that I just don’t have while working a full time job while getting my business off the ground. Thanks, Vagaro! I look forward to becoming successful while using your platform!

meggy619, Jul 01, 2021

I’m not a salon and I still use Vagaro

As I read in the reviews, several business owners seem disappointed that Vagaro is mainly a program for salons, However in our case it has worked perfect. I own a tumbling gym with many different coaches who have different schedules and different prices along with different lessons that they offer. Vagaro has been a way for me to allow our clients to book appointments with any of my coaches based on either the clients preferred time or their preferred coach. It has also helped out our accounts receivable by allowing me to force the clients to and put payment information in case of no-show appointments or kids car pulling/driving themselves. They have also been able to take any suggestions that I have given based on problems that we ran into, and have found a way to alter the software to make it work for us. Although their processing company is not very quick to deposit funds and seems to have a slightly higher interest-rate than I’d prefer, it still beats the fallout from not having a way to require payment information. I would highly recommend this software to anyone or business who has multiple employees with different schedules that you want to allow customer bookings. :) Great job Vagaro!

tumbleprogression, Apr 25, 2019

A bit frustrated

First, I have to say I don’t understand why the Pro app is running so slowly! We’ve done every device update when available and our app automatically updates on our devices when they are available. My team says that their phones and tablet devices all have the spinning circle for way too long every time they click a button, whether they’re changing the calendar page or checking someone out. I thought it was my internet but I had that checked and it’s happening remotely when on data and at their homes. I haven’t had issues with VagaroPro running this slowly until recently. But I’m very frustrated its created a line at the reception area because it takes so long for clients to book and checkout services. Second, I’ve always been a little frustrated that invoices(the checkout screen) doesn’t save changes. If I make changes to someone’s ticket and have to click off of it to look at the calendar or update inventory, when I click back on checkout, everything I changed or added is gone. I have to add or change things all over again. It causes an even longer checkout time with the app running slowly.

WholeBody, Oct 15, 2019

Description

VagaroPro is a powerful scheduling & management app for your salon, spa or fitness business. Whether you are a salon, spa or gym owner, a fitness trainer, a booth renter, or a massage therapist. This is by far the most downloaded and best-valued app for these industries, with more than 150,000 Professionals using it to handle all their appointments, and customer information/history, send automated email & text reminders, and charge credit cards.

We’ve built the easiest & most effective iPhone/iTouch/iPad app for beauty and fitness professionals like you. Our app effectively & efficiently manages your multi-location, large, medium, or small business. PLEASE READ: Although the app is free, your Vagaro Salon Software, Spa Software or Fitness Software subscription has a very low $25 monthly fee. Try 1 month FREE. (No charge until the 31st day). The app does not work until you create a subscription acct. Customer Database 1. The app will hold your customer database with contact info, photos, notes, allergies, formulas, appointment history and spending trends. 2. Import all contacts from iPhone w/ one tap. We Import EVERYTHING for you incl customer contact info, memberships, packages, inventory, and gift certificates for free. We have a premium import for appointments & classes, notes, and service menu. 3. Take photos for your mobile-friendly webpage. 4. Track referrals & birthdays to send via email marketing from your app. Booking/Calendar 1. Add & view appts in daily/weekly/monthly calendar views, for the whole salon, spa or fitness business. Easily switch to your other locations. 2. Search available appts on your calendar or the whole business. 3. Triple-book appts to work on customers simultaneously. 4. Manage equipment and/or rooms. 5. Add weekly recurring appts or personal time off, for you or staff. 6. Automatically send email & SMS text reminders & confirmation requests to customers. 7. Customize services, classes, pricing, duration. 8. Works w/ mobile services 9. Drag & drop appointments with one finger 10. Manage your waitlist and allow customers to add themselves to it online. POS & Credit Card Processing 1. Set up an online store. Accept prepayments for services, classes, memberships, packages, & gift certificates. 2. Track inventory from purchase order through the sale. 3. Manage and sell memberships in-house, online, from Facebook, and even from your own website. 4. Checkout screen automatically calculates totals & sends email receipts to customers w/ their signature or prints them using a wireless printer. 5. Track cash, checks, credit cards, and gift certificate charges. 6. Accept Credit Cards (Optional w/ merchant services) 7. Securely capture/store credit card info for your customers for use w/ cancellation policies & online prepayments. Automatic Sync and Backup 1. All of your appts & data integrate seamlessly: your iPhone, iPad, and Computer. NO SYNC IS NEEDED. 2. We backup all appts & customers, so even if you lose, damage, or change your phone/tablet, your info is safe. It will be available no matter what device you view it from. Reporting Manage and run daily, weekly, monthly, and yearly income reports, manage payroll and track inventory and employee performance from our website. Marketing 1. Create & send promotional emails to your customers on your app w/ 100+ templates or create them. 2. You get a webpage for customers to book/request online appts, buy products & gift certificates, or book available classes. Post services, classes, styles, etc. 3. Get a unique URL on your webpage. 4. Embed our widget on your website or 5. Get free booking from Facebook, Instagram, Google, or Apple maps. 6. Send automated emails on customers’ birthdays and to lost customers. Support Live support by phone, email, or instant chat 7 days/week