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User Reviews for FIS Authenticator
Terrible
Constantly clears out my PIN device setup and then I have to reset it all back up!
Needs improvement
Would be great if you can change the default account that shows when opening the app. Or allow show all codes on the screen at the same time. Having to switch the account every time I open the app is not friendly at all.
PIN screen woes
If ever I enter a wrong PIN, this app does not allow me to quickly go back to the PIN entry screen. Even if I close out the app and get back in, it just bypasses the PIN entry screen until some minimum amount of time elapses. Please be more forgiving with a way to get back to the PIN entry, as generating bad token codes just wastes my time.
The rsa token app was fine
this is too much you still need the rsa app and then this too :/
Frustrating
The app itself works fine...when it loads. Every time I try to open it it never gets past the initial page. I have to turn my phone off and back on every time I want to use it. Please fix this.
Doesn’t work
I can’t even set up the account
Basically Trash
I have had nothing but problems with this app. It repeatedly prompts for the 6 digit PIN to initialize the OTP service, even though I’ve used the app before.
Needs one improvement
This would be perfect if you could set the default authentication code when you have multiple subscriptions.
Never works
Usually takes me about 15 to 30 minutes to get logged in with all the problems. Usually end up turning off my phone or uninstalling and reinstalling the app when it gets stuck in scan mode.
Just bad
If your company doesn’t force you to use this then use something else. Every update makes something more awkward or breaks something.
Description
A mobile companion app to FIS' Infinity IdP identity management service, providing second-factor authentication for registered users.
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