Thomson Reuters Authenticator

Name: Thomson Reuters Authenticator
Rating: 1.22082 (1739 reviews)

Utilities

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Thomson Reuters Authenticator

Utilities

1.2

1.7K ratings

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Thomson Reuters

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User Reviews for Thomson Reuters Authenticator

Works but….

Since the most recent update I am no longer able to approve login from my paired Apple Watch. The only option is to dismiss the notification. Also, there needs to be a better backup option, text or email, for if you lose access to this application.

A user named Doug, Nov 10, 2021

This app is garbage

My employer switched to this infuriating app and it’s been a nightmare. I got a new phone and went through the process of getting my pay stubs with my old phone, that was insanely difficult I should mention, and now since I didn’t make a backup I now can’t get my pay stubs. What’s making me angry about this is there’s zero ways around it. My landlord needs my pay stubs and this app has inconvenienced me in the worst way i don’t know what to do. 10/10 would not recommend this app to anyone for any reason.

alexmundy420, Mar 24, 2023

Easy to use

I’ve used the app for 3 years and have never had any issues. Even upgraded my phone and with a bit of research, was able to get my new phone connected with no issue.

bekabean, Dec 29, 2021

Absolute Worst App EVER

I’ve downloaded a lot of non-functioning/worthless apps in my day, but this one takes the cake by MILES. I remember way back when, not so long ago, when the overriding goal of any app was to make your life easier. This one does the exact opposite. Sometimes I’ve spent hours, literally, just trying to log in with all of the obtuse, nonsensical hoops this idiotic app makes you jump through. And it still doesn’t function. I mean, I understand the goal of wanting to keep your financial accounts secure, so to that I say “Well done gents, mission accomplished!” I can’t even get into my own account. Whoever is in charge of this unmitigated disaster of an app needs to reassess their career trajectory and maybe pursue a more linear path perhaps as a fast-food fry cook (no offense to fast food fry cooks -may least they create something that actually has value - like French fries. This app offers nothing of value. I’m anxiously awaiting the day I can rate things with zero stars… When that day comes I’ll be back to change mine. Oh, and as an aside, the few folks who say this app is awesome most likely are employed by Thompson Reuters or related to them.

Big Chief Mojo, Oct 02, 2023

App Doesn’t like ios 13.2.3

Got a new iPhone 11Pro. On my previous iPhone, when I entered my name/password opening a CS Suite program on my PC, the Authenticator App opened automatically both on my iPhone & iWatch which added convenience. Now, I have to physically go to the App on my iPhone and click on it. At least that works. It no longer opens on my iWatch at all

CPA User CT, Dec 02, 2019

Locked out

I changed to a new phone and was instantly locked out of my account because there’s no migration of the app account to the new phone unless you somehow know to turn on that feature in the app settings on your old phone. If you don’t do it before hand, you can’t do it later. Poor design, with no instruction or directions during set up, and now I’m locked out of my account completely.

DNASFCA, Nov 22, 2020

Not sure why so many rate poorly

This took all of 2 minutes to set up initially and another 1-2 minutes to set up cloud back up. All of the people rating 1 stars don’t seem to understand technology or how MFA works at all (seriously dating themselves in their reviews… bold). Easy to use, easy to understand. If you don’t understand it, google Multi-factor Authentication. This is MORE than 2FA and far better. It needs to be secure for obvious reasons so making it so you can just get into it from a different device without having set up the backup would be silly. You’re on a new device, it doesn’t matter that the phone number is the same, all of the other information on your phone (IMSI, TMSI, deviceID, etc.) DOESN'T match so of course it wouldn’t work. Before you leave a poor review, ask yourself if it is the tool or if you just don’t understand how to use the tool.

DSimz21, Sep 08, 2022

I’ve never had a problem

Don’t get me wrong there are a lot of quirks and bugs in TR software that are frustrating beyond belief. Then you contact support and they act like it’s functioning as designed. I find it amazing how much we all pay for this software but then go and rate it 1 star lol. But this... this is not one of them. I use this app 30+ times a day across 4 accounts. Works every time. If you really don’t like it just enable a 3rd party Authenticator or get one of those credit card things.

Evanlr92, Feb 29, 2020

Won’t work with Haptic Touch

This app would work fine before iOS 13 and getting an iPhone 11. Now with the new haptic touch feature it doesn’t work from my lock screen and I hate it. Get it fixed please. I just want to get my work done and not have to open up my phone.

Greekguy11, Oct 18, 2019

Simplest Installation and Verification

Setting it up was very easy including the password for future migrating to a different phone and getting a bunch of one-time use emergency access passwords. I’ve used other Authentication software and this was the easiest setup and works almost instantly with one click.

John1:17, Jan 25, 2023

Description

Introducing the Thomson Reuters Authenticator: one app to verify your identity to access to Thomson Reuters software, providing an additional layer of security when signing in, helping you protect your data. Whether using this app to access Thomson Reuters software for work or personal use, multi-factor authentication adds an extra layer of protection to your data, wherever your software or data are stored. The easy-to-use design makes it simple.

If you’ve enabled multi-factor authentication for any of your Thomson Reuters software, logging in to that software will trigger the Authenticator app to notify you on your device. Simply press approve (or use Face ID / Touch ID) to complete the sign-on process, or press ignore if you’re not trying to access the software at the time. Software that works with Thomson Reuters Authenticator allows you to authenticate on three levels: 1) Something you KNOW (your login and password) 2) Something you HAVE (your mobile device with the Thomson Reuters Authenticator app) 3) Something you ARE (Face ID / Touch ID) Features include: • Automatic setup via QR code • Support for multiple accounts • Generate verification codes without a data connection