Icon Rescue Lens

Rescue Lens

  • Utilities
View in App Store

Rescue Lens

  • Utilities
2.7
18 ratings
Age Rating

4+

Seller
LogMeIn, Inc.
View in App Store

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User Reviews for Rescue Lens

5
Great app

Spent 10 minutes on the phone with the tech, ending up after downloading the app he had me fixed in 1 minute. Great way of doing business.

Freebie finder, Mar 03, 2016
1
Such a horrible app but great when it decides to work

Wow I’ve never experienced a more sometimesy app than this. Literally tried to get this to work for troubleshooting for an hour yesterday, nothing. Today it magically works. The feed gets disconnected and I try it again with a different agent. Now it won’t connect 🙄🙄🙄 Arise needs to find another company to do this with.

jessierabbit19, Sep 06, 2021
3
Cool concept

Does not seem to work for iPhone 6 plus

Joshsta81818, May 12, 2015
1
Battery hog and annotations aren't great.

App consumed a lot battery on my iPhone 6. Annotations worked ok but didn't really stay in the marked location as advertised. They easily move to another location and could cause a user to select the wrong button, etc.

Sloth❤️Chunk, Jul 17, 2015
1
Couldn’t use

When I downloaded it asked me to enter a passcode. I didn’t have one, now I’m locked out. Chat doesn’t work. Who can help?

stumpmule, Mar 11, 2021
5
Great addition to a great arsenal of tools

Really an asset to support long distance clients that can not distinguish between a network port and USB port. Saves time and frustration on both ends.

Warsawtech, Sep 14, 2016

Description

If a picture is worth a thousand words, then what’s the value of live streaming video? The Rescue Lens app for iOS, now with audio, allows support agents to use the camera on your iOS device to see what you are seeing. Show them the problem in a live support session and let them walk you through the steps for resolution.

To use this application you must be receiving support from an agent who is using Rescue Lens. With your permission, agents have the ability to see what you choose to show them using the camera on your smartphone or tablet. How to use: 1) Install the application 2) Launch the application 3) Enter the six digit pin code given to you by the support agent 4) Point the camera at the issue

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