Enphase Installer Toolkit

Name: Enphase Installer Toolkit
Rating: 4.16836 (2952 reviews)

Utilities

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Enphase Installer Toolkit

Utilities

4.2

3K ratings

Age Rating

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Enphase Energy, Inc.

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User Reviews for Enphase Installer Toolkit

A little difficult to use.

I found a really difficult and hard to use and frustrating, even setting up at account and password didn’t go smoothly. Do you set it up as the owner? Do you set it up as an installer? It’s not really clear what happens if you’re the owner and installer.It’s notUser-Friendly, there should be a betterExplanation. Do you use the end phase installer tool kit first what about and phase enlightened? When do you use that. I just didn’t find any of it clear clear. And then what about the array? What is an array is an array a string or is it the whole roof top of panels.I just found confusion all throughout trying to use the app even once I finishedSetting it up I found problems and confusion and I still don’t seem to be getting good signals the Wi-Fi do I use cellular it’s just one confusion after the next.I still don’t know how it really works. I don’t know if my end phase combiner talks to a satellite and then sends a signal back to me over the cloud I really don’t Know how it’s working.It never made me smile sincerely, Cal.

Catastrophic program, Mar 20, 2023

Savy but slow and inconvenient

The tool kit is quite savy, BUT during service and site visit required firmware updates as well as equipment RMA’s the tool kit tends to operate much less efficiently than touted. As a small company, spending half a day or longer on a site to service firmware failures or updates, just isn’t sustainable. Too many slow and interrupting ITK issues. It seems that initial commissioning can be smoother but if the signal isn’t as strong as near perfect the ITK, server, Envoy seem to struggle with lagging inter-device updates. [ Ex. One location says the envoy needs to connect to wifi and cellular at the time it is actually connected to both ( was online with Tech support to verify) in the meanwhile the technician is stuck because of this lag in update across devices .]. That’s just one example ! Reasons: ITK doesn’t short cut to the service issue at hand and requires running through some of the same processes as full site commissioning. This lends to lagging issues that just don’t need to be encountered, especially during RMA processes. It shouldn’t auto update either.

Daisy Doodle's Fam, Mar 21, 2022

It doesn’t show all the profiles but it was fixed

I installed the Envoy in Argentina and I was unable to access to the profile I need, only US grid profiles and some (AU and NZ) was available. Location service was enable (a requirement to use this new tool) and the system is registered in Argentina. I can see the profile online from the system manager but not available on this tool.Update:After back and forth the Produc Manager contacted me by email regarding this use and explained to me that my account (as installer) was USA based, once he changed to Argentina I was able to find and load the profile I needed.Thanks for the great support!!!

FedericoARG, Dec 27, 2021

A lot more complicated

as a contractor who installs panels or multiple companies I don’t have all the information when setting up the system and have many systems to set up. The old app worked great for my needs this new app has complicated everything as well as takes longer

Jonathan is look, Jun 29, 2021

Bad if you install for others.

Unlike the old app, you can no longer just commission a system without knowing all the customer details. I have multiple techs in the field each day commissioning jobs and they don’t know all the customer info the app requires just to commission. Even if they did, we build jobs for other companies and we can’t create the site because then the customer will be linked to our company system list which is not allowed. Reached out to Enphase and they were zero help.

Jonnyjojam, Aug 20, 2021

You’re behind

I am having nothing but trouble with this app. The system functionality is ineffective, downloading the software update took almost an hour. The system I am servicing has been operational for years but their old Envoy failed. The new model requires an entire cabinet and re-wiring the system instead of being designed for integration with an existing system. Since I didn’t install the system originally, it isn’t under my login so I have to enter the system. Every company is going to a mobile programming app but theirs are being designed with cases like this in mind. I am thoroughly unimpressed!

MarkE0401, Jun 07, 2021

Not reliable

Numerous times of using this app, I have spent countless hours trying to fix something that wasn’t wrong because of his reporting that there’s a problem. I have to check across multiple devices to make sure I’m not working on something that is really not broke. having to call into Tech Support and being told they are seeing something totally different than I am when I am on site is counterproductive. I realize this is just a computer program and nothing is perfect. I just hope that this can be improved upon.

Migal69, Mar 19, 2023

Give the owner of the system access!

You can’t manage your own system settings - only the installer can, unless you get certified in the Enphase University online training. But I need to change a simple text label in the Array Map which the installer is too lazy to fix. The owner of the system should get access to such features without having to jump through hoops.

ScorpionLeather, Aug 25, 2022

Frustrating and difficult

Overall is junk compared to the old app. The scan system they have is completely junk and doesn’t even work. Places the scanned micro inverters wherever it wants on array builder and replaces already scanned ones with new ones even manually selecting a place for it. Takes forever to load, regardless of connection and force closes in the middle of the set up process. Hopefully enphase can figure out the bugs but it’s a very frustrating and difficult app to navigate.

Trask hill, Aug 22, 2022

Mostly great

I use this app on a weekly basis on an iPhone and for the most part it does great, with the recent update I am not able to create a support case anymore though. When I click to create a case, I can’t select the subject line and can only write a message, this keeps me from submitting a case without being able to write something in the subject field. Hopefully this can be fixed!

Tykeezy, Dec 08, 2021

Description

Install with confidence. The Enphase Installer Toolkit provides you a simple workflow to perform a successful installation. You can follow these steps and verify a proper installation on-site, giving you the freedom to leave the job site knowing the installation was successful.

Use the Enphase Installer Toolkit to completely configure an Enphase System with your iOS device: Create a new site by entering system and owner details Add and scan the microinverters and storage units, build array layouts and sync the information with Enlighten Connect to the Envoy Communications Gateway over a wireless network for faster system setup and verification Configure the production and consumption meters View and email a system status summary report to confirm a successful Enphase System installation