CVS Pharmacy

Name: CVS Pharmacy
Rating: 4.73041 (607459 reviews)

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CVS Pharmacy

Shopping

4.7

607.5K ratings

Age Rating

12+

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CVS Pharmacy

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User Reviews for CVS Pharmacy

The app vs actual service

I am not sure if there is an app issue or employee issue. EVERY TIME I use the app and request a RX to be filled, the app states it is ready and when I go to pick it up, it is not in fact ready. Although, I usually prepay on the app. I have even received emails after I have picked up what RX is ready that an additional RX is now ready, after I leave the pharmacy. I have voiced my concerns to the employees and they never can give me an answer. Sometimes, they don’t have the product, which makes no sense. I only use CVS and have the same RX filled each month or 90 days if insurance allows. I have had to go to other locations to get my RX filled because the location that is closer to where I live, which happens to be 3x as far as other pharmacies near my home. This is unacceptable business practices. And it infuriates me when I can’t get a product filled at “my location” but yet they will call me everyday till I pick up a refill that my physician has called in. If I am using the app incorrectly I would greatly appreciate the knowledge to educate myself on how to use it properly. I am not so self involved that I think I am the only customer that this is happening to. I have spoke to other people who have stated they have experienced similar issues with this location.

AirsoftHunter, Jun 28, 2020

Keeps getting better

Cvs has nailed it with this app & continues to with updates. The CVS Pharmacy app provides customers with easy to use, detailed information based on their prescription history. The pharmacy portion allows you to make several different options with any prescription you have on file. You can fill from a detailed list, you can archive and remove medications into another part of your medical history, you can even scan your bottle to refill a prescription, chose pick up location & while your waiting? Go ahead and make sure your ExtraCare card is associated with the sign in information used to access your pharmacy information. Look through a variety of weekly coupons & deals, coupons specifically catered to you as well as Sunday coupons. Yes! Manufacturers coupons found in the Sunday paper that we all clip for savings, is now available paper free, through the Cvs app. You can now click and simply send to your card manufacturers coupons that can be applied in addition to your personalized extra care coupons to maximize your savings. Can it get even better? YES!!You can send all of your extra bucks you earn directly to your card, no more worries about throwing away those precious extra bucks! whether it be for a specific item, weekly deal, beauty extrabucks or pharmacy extrabucks- all acquired earnings can be digitally applied 😀

Alyse Pharm Tech, Feb 15, 2018

So Good So Far!

1. Except I Would Like to Get My RX’s Sooner than the Time Space Shown & Only Allowed❣️When I Could Actually get Through on the Phone, Via Recording, or An Actual Person, I Could Get Them Within 2 HRS.❣️Please Make That Possible Again Either Way❣️❣️❣️2. PS: As of the New Year, Your App. Is Worthless, if Your Employees Can’t Read the RX’s Correctly❣️So Far This Year (Jan. 2018) They Have Screwed Up 2 of My RX’s in Both Jan. & Feb. & Promised To Fix Them in Feb.!❣️They Have NOT Done So, & are in The Process of Screwing Up March, & My Dr. Is Too Busy & Frustrated to Take the Time & Fix It, & Unfortunately Her Nurses Can’t Understand What is Going On & Now Your/My Pharmacy Won’t Admit There Mistake & Just Fix It❣️😱😤 I Found the Mistake in Black & White, & It Was the Original Person Who Filled Them in Jan.’s Mistake; a Human Error❣️🙀I Can Forgive If It Can Be Fixed Immediately❣️I Have MS & Now I Am Too Old & Tired To Keep Messing With This❣️😔 I Have Been Filling the Same RX’s at This Location for 18yrs.!❣️🙀 There Have Been Problems with RX’s & In’s. Etc... Since Current POTUS Has Taken Office & I DON’T NEED ANYMORE❣️PLEASE HELP❣️❣️❣️😫 Your Faithful Customer Since 1990, & at Current Location Since 2000❣️👍✝️ Sincerely, C. L. Nelson

CBearTree, Mar 07, 2018

Horrible since iOS 14

I paid $50 to get the $10/month & it while it was on my card, it wouldn’t apply to my purchase. They email me coupons & I don’t know why!!!! I go to send them to my card & get a “ooops something went wrong. Try later” & I get that message EVERY SINGLE TIME!! I tried to uninstall & reinstall but now “technical difficulties” won’t let me sign in. I call & on the one time someone actually answered, it was a moron who was only able to parrot a few words she’d been taught “uninstall/reinstall app”, “make sure your account matches” “have you tried turning your phone off & on” “I’m a pretty bird squawk squawk I don’t know squawk” A parrot would have been more useful especially when I told this woman what I’d done before she gave me the parroted answers “Why not send me to someone who knows what they’re doing?? Why not stop wasting MY TIME if all they can do is squawk what they’ve been told before saying “I don’t know. Have you talked to someone at the store?”🙄 I couldn’t help but think “did this idiot just ask me the dumbest question anyone could ask? That’s like calling Apple with a question about your phone. They have all the info identifying it as an iPhone & ask “are you sure it’s an iPhone”. That’s not ever happened with Apple but that’s how stupid the question was & I ended up with a we’ll give you a 20% off coupon to use by tomorrow since we can’t give you the $20 we stole from you. They’re useless.

Flyby777, Nov 21, 2020

Improvements to website

Please schedule prescription refills once or twice a month instead on different scripts on different days. I get 15 routine refills every 90 days and when they are on so many different days it is frustrating. I wait until I have 4 or 5 refills since I pick them up at the drive through. It would be perfect if there was a way to leave a message when ordering refills. I have two that are ordered for 90 days but I can only get one month at a time. I want to be able to send a message to fill those monthly refills since they are not automatically filled. I know there are so many calls to pharmacists and it seems that would be easier for them and me. I wonder why I have so many messages to call pharmacist for a refill when they are scheduled for refill. Again, a place to message pharmacist would be so much better especially when I think about it after hours. I also have one script that I don't need refilling and would like to leave message to cancel prescription for that one refill time. Why are so many of my prescription refills not in stock when they are due for refills? This is happening quite often lately. I don't understand why ready refills are out of stock? I have frequently asked for these suggestions and nothing changes. Thanks for reading my suggestions for better service.

Jennie's cellphone, Apr 05, 2022

My CVS #7513

I love my CVS, everyone is so nice and polite. My pharmacy David and his staff are the best. If they say 20 mins. It’s 19 mins. They greet you by first or last name. I don’t expect them smile all the time, because they look at pills all day. They do their best to get you out. I’ve been getting my medication there every since it was built all the Pharmacist are great. They are very willing to answer your questions if you have one about your meds. David is quick to ask me if my doctor changed my medication because he is aware that there is a difference in a medication that may be the same as one that I’m already taking. I have never been disrespected but by one lady, and she still refuses to treat me with respect. The other new technicians in there are very slow I have orders in there in the morning and when I go in at 8:00 PM my order is not ready. Then you have to sit back and wait 45 minutes for them to get it ready. If they change companies of where they get the medication. They used to tell you this tim they didn’t I had to call. Must you have to wait that long when they’ve had it all day. Someone in my opinnion has dropped the ball somewhere or they don’t have enough help. But it’s not my problem.

Joy motorman, Jul 24, 2022

Terrible Buggy, unnecessarily cumbersome

They payment feature never works and the people in the store don't have a clue what to do. It’s nearly impossible to figure out how to change your form of payment when your credit card expires except during a check out. Naturally I don’t want to hold everyone up so I wait to do it afterwords and you can’t find on the app where to do this. All the special offers and coupons should automatically be added to your card which they aren’t. This is an unnecessary process to have to go through. Adding this to my earlier review. Why can’t all of the coupons automatically load onto my care card. It’s so such a complete utter waste of time especially when I’m standing at checkout trying to go through them so I never get to add them until it’s too late. I don’t have time to plan my shopping experience at CVS I kind of go there cause I have to because my insurance company I would never go to that store the way that I make this so difficult. It also stinks that half of the things get printed on the receipt which I don’t want to save why should I have to save it if I have it app? What do you think they could add a setting where everything automatically gets added to your cart and not print it out on the receipt and that you don’t have to review it all? This has the potential to be a very good useful up and it’s just way too cumbersome and not worth the effort

Katz's Itunes Accounts, Nov 19, 2017

The App went from wonderful to aggravating and frustrating

I’m not sure if it’s an upgrade or changes to you CVS App lately?!? But it’s never working right and it’s really a pain to have to put in my birthdate everytime I sign in now!!🙄There are easier and better ways to ID clients!!It’s always telling me I have “no active prescriptions” when I have at least a dozen I refill monthly!!!!😱 At different random times of each month!The app is always down with that “Oops sorry something went wrong please try again later!” I’m sure it must be causing hundreds and thousands more unnecessary calls to the poor overworked and understaffed Pharmacy Department now, as I get no info about the status of my prescriptions by text or through the App by signing in to attempt to find out?! Which half the time never works anymore. Just letting you know I depend on this App and I know several of your employees and Pharmacy Managers personally that have complained of the lack of proper help in your pharmacies too!! No names or locations to protect the innocent. But come on CVS 🤷‍♀️you are a giant conglomerate in the Phama World!! I’m sure you can pay to have a decent working App created by a software company or IT Techs. I’m disappointed and frustrated repeatedly the past few months or longer!!!!I hope you improve these issues with your App and please hire some more Pharmacy help!🙏🏻☹️

ldt5350, Jul 11, 2022

Best App EVER! Thanks CVS

After a bad car accident over 5 years ago, I have found myself requiring pain management for the rest of my life. In needing this, I had to choose ONE exact pharmacy location to fill all of my prescriptions. Not only do I love my CVS location and all of the staff, I started using the app right away. I already had an Extra Care card, and used it for coupons and discounts. I’ve loved this app from the start, and thanks to developer updates on a regular basis, it has only gotten better! I would give more than 5 stars if I could. The app platform is excellent and user friendly. It’s amazing how much you can do with the app!! I’m now in the top 1% of Extra Care money savers in the nation, and I can refill, scan, and check prescription status right in the app for myself and my family. All of my coupons are right there - one click to “send to card” in the app and the discount will be applied at checkout. The more I shop in-store for things I need, the more customized coupons I get! I also love that you can open a barcode to scan for prescription pickup so that you don’t have to say ANY personal info out loud! It tracks and archives everything. I cannot say enough about how much this app has changed my in-store and pharmacy experiences for the better. Thanks developers for a beautifully designed app! One VERY grateful and impressed customer here!

Levmel, Dec 14, 2017

Disappointing

I am so tired of this worthlessness of this app. I do not want my scripts on automatic refill because I pick up at different stores. Last night was a perfect example of the problems I have. I ordered 3 scripts for me, 3 scripts for my husband and 2 scripts for me that needed to be renewed at the doctor. Today the three for me are ready for pickup. The three for my husband show they were last filled yesterday but they are labeled “in process.” The two that needed a new script show they were filled today but I have to call the pharmacy to get them filled. This happens EVERY time! When I call the pharmacy I wait for 10 minutes or more and no one picks up. I tried going to the drive through and it didn’t move for 10 minutes. I know they can’t help being busy but if the app were fixed to automatically release scripts when you have requested a refill from the doctor it would help. It would also help if “in process” had more info, sometimes that means they didn’t use the coupon so th e script is being rejected by my insurance, sometimes it means they are waiting for the medicine to be delivered to the store and sometimes it means it is just sitting there waiting to be put on the system. It it wasn’t for the fact the CVS I normally go to is right where I turn I would have switched to Walgreens long ago.

Mission worker, Feb 21, 2021

Description

Staying healthy. Saving time. Spending less.

The CVS Pharmacy® app makes them all easier. Here’s how: Checking out. Easier. • Save with ExtraCare® and pick up prescriptions with a single scan (just tap “Show Card”). • Enjoy 1-tap Rx checkout after the first time you prepay for your prescription. Saving money. Easier. • Get app-only deals and access all of your offers and rewards when you link your ExtraCare® card. • Make sure you never miss a deal by opting in to notifications. Get photo and prescription updates too. • Plan out your shopping and saving with the weekly ad for your local store. Getting prescriptions. Easier. • Pay for your medications and have them delivered. • Prepay for your prescriptions then show your barcode for more private pickup. (Turn landscape to sign.) • Order refills, check their status and see your prescription history. • Check drug interactions and information. Caring for your health. Easier. • Video chat with a health care provider 24 hours a day, 7 days a week. • Find a nearby MinuteClinic® for general care and clinical services. • View wait times and schedule a clinic visit (restrictions apply). • Check available health care services and insurance coverage. Printing photos. Easier. • Order prints and more from your device and online albums for same-day pickup (select stores and products). Please note: Continued use of GPS running in background can decrease battery life.