National Car Rental

Name: National Car Rental
Rating: 4.75971 (182107 reviews)

Travel

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National Car Rental

Travel

4.8

182.1K ratings

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National Car Rental

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User Reviews for National Car Rental

National Services

I have been with National Car rental over 20 years. Even getting to the top level I still don't feel National as a company care about me as a loyal customer. First of all cars are not very clean and when I complaint no one returns the call or send email as promised. You would think for a loyal customer get to the top level National would guarantee there always a car for their loyal customer instead that is not the case. They actually turn me away. As for the apps it depends on the time of the day you reserve your car the price changed so fast. Many times the apps gets hang up it wouldn't work right I called in National representative actually gave me a price is much higher. I told them I have the record trying to reserve the car at a cheaper rate and they wouldn't honor it even though it is their faults with their computer glitches. There are a few times I get to the airport trying to pickup the cars that I like the manager would not allow me to do so because it is not convenience for them to move the car that was blocking the one I wanted. And usually they have pretty bad attitude toward me for asking. Again I can't see National as a company in the end it is all about money and not customer service. These are the same companies that when they are going through hardship they would cry to the governments and customers asking for help. It is such a shame.

¢ω, Sep 22, 2017

stay in your lane

As long as you’re an Emerald club member and use Emerald aisle and quick drop off, you’ll be fine. It’s when you deviate from that by questioning a charge, vehicle problems, free rental day use or go to the counter for any reason at all that the problems occur. National customer service is the opposite of what it should be. They seem to find every reason to deflect responsibility and offer no recourse. I had one “gentlemen” at Charlotte airport tell me I was privileged to think the car I reserved should be available when I arrived. Also, arrive at Montréal airport later in the day. Expect to see an empty parking lot with 10 people standing in line. Not an isolated incident, twice in 3 months. Aside from those encounters, I always check to see if my destination does not offer Emerald aisle service or worse yet, is run by a franchisee for National. If so, I rent elsewhere. I’m a frequent traveler with Executive Elite Status for the last several years so my opinion is not based only on the experiences above. National has been fairly consistent in their arrogance and lack of customer service over the years. Emerald aisle is the only thing that keeps me from changing companies.

cinrock, Feb 06, 2019

First time awful experience with National

I have been an Executive elite member of Emerald National for over 10 years. Been renting from National for over 10 Years. Never had any issue except this time around. The vehicle had no working windshield fluid, no fluids in the reservoir and after I added my own it did not work meaning it was not working at all. Here in Montreal and travel to QC I had to stop frequently to clean the windshield so I could actually see where I was going. Really risky. Also my very first time experience with CS at National to change drop off location CS rep and even the supervisor really played it ignorant and tried to push me to the rental pick up location in Montreal which the location never ever pick up their phone. CS basically tried to pass the responsibility to the location and they would not even stay on the phone to see if anyone will pick up so they could probably have a different approach if they did not. I guess there is always a first for every thing. I will continue renting with National but no longer at Montreal airport location.

Dili-I-am, Jan 18, 2018

Intermittent Performance

1. On a number of occasions I have had issues with being able to enter the ‘return’ date on my reservation. I have to go to my PC to complete the reservation. 2. Additionally, I have had numerous difficulties with the mobile app when I want to make a new reservation for the same pickup/drop off while in the middle of a current reservation from the same location. Example - I picked up a car this past Monday, Jan 6, from Airport A and returned car back to same airport yesterday. On Tuesday of this week, I discovered that I need to be back at Airport A next week and attempted to make a new reservation for the week of the 13th of January. Once I was able to get the app to accept that I wanted to make a new reservation it would not allow me to modify the return date. See item #1 above. 3. Often, I am using the app at odd hours; that is, early in the morning, late at night and weekends to plan my travel. Many times the app is not available during these periods. As a frequent flyer, I have not experienced any like issues with other apps, such as, American Airlines, Hilton Hhonors, Marriott Bon Voy, etc. I rent approximately 25 +/- times from National Emerald Aisle every year and started experiencing issues with Items 1, 2, and 3 above in the past year. I have deleted and reinstalled the app on my iPhone several times in an attempt to remedy. Please fix. This is at best annoying! At worst, I will need to consider other rental car opportunities.

DP-1013, Jan 10, 2020

National Changed My Reservation Due To Staffing

With no notification, the Fresno Airport National office changes its operating hours due to staffing, closing at 11pm instead of midnight. Those of us arriving at 11:30am follow the sign for Members to Go Straight To The Cars only to find the two cars on the lot locked. Once back at the desk it says to go to the Enterprise desk as they are open. At the Enterprise desk is the paper printed sign that has hours of operation and with a pen the times are scratched out and re-written to close at 11pm. The web site still says it closes at midnight and opens at 7am, but my reservation now says that I can pick the car up at 8:30am which will put me two hours late for my meeting. Had I gotten notification I could have change to any of the other rental car companies at the airport as they were all still open. Looks like it is time to take my business elsewhere.

fjlinmo, Jul 14, 2021

Stranded

My rental car broke down and no one was able to assist me other than telling there was nothing they could do and could not give me another car. I was stranded somewhere in Fl about 3hours from my house and still waiting on a callback. Other than all the calls I made following the procedures in place with no luck, no offer to pick me up and take me to the nearest location which was 20min away, I’m just in total shock. I even got a courtesy call from one of the locations stating they were sorry they had no cars available and still never heard back from anyone. When the car was finally picked up the place it was towed to even called me asking what to do with the car. I have tried to call back after hitching a ride finally back to my home to close out the rental ticket and still no resolution. Given this type of service I feel really bad for anyone who would not have known what to do in a situation like this. I have been a long time customer and rent cars faithfully every month with National to the point I’m at the executive level and in disbelief this is how I am being treated. I’m gathering my thoughts this weekend and I really think everyone needs to hear of my ordeal because if this is how I was treated something tells me many others are and something needs to be done and this escalated to the highest possible internal as well as external contacts about what happened.

FL_MG, Apr 10, 2021

Without Equal

I travel often for both work and pleasure. Like any frequent traveler, removing bottlenecks and points of friction from my path makes my travels even more enjoyable. I’ve tried nearly every rental car company in the marketplace. With a spate of mergers over the years, it’s sometimes hard to tell if one company that your vetting from another for your business is affiliated or not. Over the years, I’ve noticed a National consistently distinguish itself from its peers. Like being an industry innovator in allowing you to reserve at a level that allows you to choose your own vehicle. A move, many others in the industry (clumsily) tried to follow. No organization is perfect and National definitely has some areas it needs to improve. I find the consistent area that’s 50/50 is the quality of customer service among staff at particular airports. I’m not going to name them (we & they know who they are), but airport rental customer service is either spot on or like a group of people serving out a karmic debt. Equally, whenever I’ve encountered a problem, the agents at customer resolution have always exceeded my expectations and quickly resolved he issue. That fact, coupled with the ease, quality, and reliability of the app, makes National my go to choice for car rental.

However,pause4effect, Apr 17, 2018

Charging extra days

I rent cars through National through the Executive Travel Desk and FBO locations at General Aviation airports. For approximately the last year National and Enterprise have been in the habit of not picking up the cars when the rental is over as shown on the rental agreement. They may pick them up a day or two later and then charge you for the extra days. They have also been in the habit of bringing them out early ahead of when you requested the rental time and charging you for that time. Then takes hours to settle the dispute. The most recent example happened at the Lexington Kentucky blue grass airport. I returned the car on November 7 as agreed to on the rental contract and it is now Sunday and I got a notification that my rental is overdue. Very bad service. Of course they will not answer the telephone when I try to call to straighten this out. Will probably have to start using Hertz.

Merl Van Zant, Nov 08, 2020

Worst ever rental company

Who cares about an app for the worst ever car rental company. Over 4 stars, ha! Is that just for the app? When you cannot keep a car for a customer of a confirmed reservation, you have no business being in the business. When National’s Fargo airport rental counter asst. mgr/manager has 120 confirmed reservations and only expects 30 cars that same day, a grade schooler could figure out the business problem, and probably do a better job of fixing it. And at the very least; 1.) have a backup customer service plan, 2.) notify your customers expecting cars THE MOMENT YOU CANNOT KEEP THEIR CONFIRMED RESERVATION, 3.) be professional at all times and have a contigency plan, have drivers at the ready AND PAY FOR THEM, to take your customers wherever they need to go, hire a tow/transport truck/trailer and bring in more cars, 4.) just saying ‘come back tomorrow’, or ‘call an uber and tomorrow I will reimburse you for it’ is not professional, and not enough to absolve your disappointing failure as a career professional, embarrassing. So maybe my solution is to just delete the app and account and just use avis, or enterprise. Bye bye.

Oldorange, Aug 04, 2021

I never want to rent from National again!

I rented a vehicle on December 29 and returned it ahead of schedule the very next day at 1:55pm. The attendant that accepted the vehicle was mysteriously unable to provide a receipt, simply a piece of paper that acknowledged the return date, time, mileage, and fuel level. It is now 9:30pm on January 4 and I still haven’t received a receipt for the return of my vehicle. I have called National a total of 6 times and wasted almost 2 hours on the phone trying to resolve this situation, each time being assured that I would receive a receipt within 24 hours. However, the National app still shows the rental as overdue and I’ve been unable to request a receipt or any other information online or with the assistance of customer service. This situation is offensive in the extreme and totally disruptive to my corporation’s requirement for expedited year-end expense processing. I can’t believe how poorly the accounting of this rental has been handled by National.

SwitchingToHertz, Jan 05, 2020

Description

Tap into the power of the Emerald Club® with the National Car Rental® app. The National Car Rental App offers features to help you take control of your rental experience on the go. Speed & convenience in the palm of your hand • As an Emerald Club member, profile details are automatically applied to help you save time • Access current and upcoming trip information as well as past rental history • Search National locations worldwide and view location details, like hours of operation, addresses and phone numbers – even get arrival directions to the lot • Contact roadside assistance or 24/7 customer support, and access frequently asked questions.

Tools for the Control Enthusiast • Rental Tracker℠ provides you with timely and important information about your rental when you need it. • Manage your Emerald Club profile, view your progress to the next Emerald Club tier and credits toward free rental days. • Extend your rental directly from the app by simply choosing a new return date. Virtually everything you need to get on the road • With Emerald Checkout℠, you can take control to a whole new level at Emerald Aisle locations. Scan a vehicle in the aisle (and view details like mileage and features), confirm your rental options and accelerate your exit process with a Virtual Pass barcode. • Choose your vehicle from virtually anywhere with Virtual Aisle℠ (available at select locations). Upon arrival, use the app to choose a specific vehicle (with details like mileage and features) and we’ll hold it for 15 minutes so you can show your Virtual Pass, get the keys and go. By clicking on "Install", you consent to the Terms of Use and Privacy Policy, including access to or storage of performance and usage of device and/or app related data for analytic purposes by National or its third-party providers.