Icon Baskin-Robbins

Baskin-Robbins

  • Food & Drink
View in App Store

Baskin-Robbins

  • Food & Drink
4.1
3K ratings
Age Rating

4+

Seller
Baskin Robbins Inc
View in App Store

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User Reviews for Baskin-Robbins

3
Inability to Merge Gift Cards via App

Surely a business like this can manage to create the option for its app users to merge the gift cards they receive. I find it a bit ridiculous having to e-mail customer service to complete an otherwise simple task. It’s also a hassle to use the separate gift cards off the mobile app in store...slows down the progression of the line and makes for uncomfortable exchanges. Otherwise, a decent app. New flavors and promotions are always up to date and the notifications are sound.

EmsterQueen, Jul 11, 2018
1
Crashed when trying to use coupon.

I love Baskin Robbins but this app is horrible. Probably the worst food app I’ve ever used. Really counterintuitive. I tried to order a cake through it and even though the cake was $45 and it was the only thing in the cart, it said the grand total was $180?!! So I call the store to order. When I go to pick it up, I try to redeem the $5 off coupon I have and right when I click the coupon it says “unhandled exception occurred” and then the reward disappeared. The lousy thing is the store wouldn’t even honor the discount after I told them about the issue. I mean I know they aren’t the ones responsible for the app but it’s just bad business all around. Nice trick on pretending I’ll get a discount when I won’t.

EstherJP, Nov 24, 2021
1
Not worth it

I don’t even know where to start. I’ve tried to order a few different cakes through this app. I ended up having to go in to the store to do it because the apps wouldn’t accept payment. The app was slow and awkward for ordering. Also, I get notifications that there are new coupons on the app. Coupons. Their word. Not mine. I have never gotten a coupon nor have I gotten a deal under their deals. I exclusively get promotions. Try one of this drink or this new flavor or we have cakes for graduation. Those are not coupons. Those are not deals. DQ has a great app. Their ice cream may not be as good as BR but the app is worth having. It’s time to for me to delete the BR app.

HailNAyrCad, Sep 16, 2021
1
Worthless app

I have been unsuccessful In trying to order a cake for my son’s birthday in a few days. I get all the way through picking out the design, cake variety, ice cream flavor and message, but when I actually go try to checkout, I get an error message—“Error: Looks like we’re frozen.” It’s very annoying. I’ve tried logging out then logging back in, restarting my phone, uninstalling and reinstalling the app, but I get the same result every single time. In going back through all the app reviews here, it seems like the same problems were there from years ago and nothing was fixed. I guess Baskin & Robbins just doesn’t care that they have a craptastic app.

KiraKiraMeansSparkle, Dec 29, 2021
1
Terrible App!

I did the whole 9 yards-the app, my info, took forever to even maneuver it…sent my best friend not one but TWO gift cards-of course, my $ pulled from my bank right away. I know my bf’s info by heart. Her email has NEVER changed-she NEVER got either card. Have YRIED to get through to someone for a solution but to no avail. I’m a disabled veteran with hands/fingers that barely work…only stating this because I spent SOOO much time filling out every little thing B-R’s asked for and got NOTHING for ALL that time & trouble!! Someone somewhere got paid w/ my $!! Waist of my time!(Salt in the wound-just recently one of our only 2 stores just folded up & went away. Now we have one. Only ONE-and to bring my business to them-it’s a 40 minute drive 1-way. LOVE the couple that runs it but considering most all of us take the time to download an app to be able to get some kind of a coupon or treat from time to time and ice cream prices have gone up like everything else…just a sad deal. Sheryl

Kiser12, Aug 12, 2021
1
Barely working

I do not have a plastic B-R card so having the T-Mobile offer was an opportunity to download the App and create a virtual card since it may be the end of April, but it’s still too cold for ice cream and the promo value will expire shortly if not transferred to a gift card. I much prefer a virtual card.This App is not at all intuitive when trying to apply the T-Mobile promo to a new virtual card. I eventually got it to work after several attempts and apologies from the App about the App not being able to add the promo at that time. I did it a few days ago and may have gone through the website since the App was being difficult.Now I have a second T-Mobile promo I wanted to add to my existing virtual card and that feature is not possible as a reload at this time. I tried creating an additional virtual card and that is also not possible at this time according to the App which says I can do it online or in the store.If the T-Mobile offer was going to exacerbate an already disfunction App you are only further embarrassing B-R and T-Mobile before the App could accommodate the T-Mobile offer.I will try the website again but whether I succeed or fail that doesn’t change my opinion of the App.

Kplan23, Apr 22, 2018
1
App and websites both don’t work!

After wasting 20+mins on its website and its app (cuz the website didn’t work so I tried to download its app as well), the checkout process still couldn’t complete but showing me the same error message which I do not know what went wrong. After four attempts I’m totally fed up and will order with some other shop after I leave this review. In addition, they are asking way too much personal info for ordering a cake, you are required to leave your address and phone number and email no matter what (sign in as guest or sign up or pick up only).

MissLaLaLie, Mar 05, 2022
2
Timer for coupons?!

I love Baskin Robbins but this app is probably the worst restaurant/store app I’ve ever used. It crashed while I was making an account and now my birthday is wrong and there’s no way to fix it. I went in today to use a coupon offered in the app, only to find there was a timer once activated. It said “5:00” and I assumed that must mean 5 hours, but actually it was 5 minutes! By the time it was my turn it coupon was gone. Fortunately the store has excellent customer service and honored the coupon anyway even though I didn’t even ask for them to since it was my mistake for “activating” the coupon too early. This timer for coupons is completely ridiculous and I can’t see any benefit to the customer or the stores for having such an aggravating feature. I am deleting this app, and encourage others to avoid this app altogether.

MrsKM5, Jun 15, 2018
1
Love you guys, buuuut.....

Baskin Robbins is an amazing company to me and I love it always. What would make me a much better, and happier, is if their digital options to purchase didn’t only come from Door Dash. I’ve been hoping, and waiting patiently for the app to update properly to make it so I can order online ice cream and cakes but I haven’t been lucky. While I can buy some flavors in Fred Meyer, I want to support this franchise directly because my favorite flavor is actually “Daiquiri Ice” & “Chocolate Chip Cookie Dough”. I also tried ordering on the website thinking “there’s no way this doesn’t work” and I was wrong. Please fix both of them so that we can all enjoy what we grew up on. I would love to see you guys thrive into the future.

phissyj, Mar 01, 2020
1
Was Nice When It Worked

I’ve had this app for a while and have used it to order cakes for family events a few times. It was great, because I could put the information in and it just worked, and that’s all I wanted. But since the latest app update, I can’t check out. I enter all my credit card information (which, by the way, why can’t a major company like this use Apple Pay so that I don’t have to manually type my credit card?! It is 2021!) and all my contact information, and the “complete order” button at the bottom just doesn’t do anything. No errors, I’m not missing any fields - it’s just like the button isn’t there at all. Yikes. If your app is literally preventing people from buying your products, it may be time for a do-over.

sallyfour, May 08, 2021

Description

Introducing the Baskin-Robbins mobile app — with special deals and features designed to make every trip to Baskin-Robbins a little bit sweeter. GET BASKIN-ROBBINS DEALS You can get access to coupons and promotions right from the app! Any time there’s a special offer or flavor update, you’ll be one of the first to know about it!

ORDER CUSTOMIZABLE CAKES Celebrate your next special occasion with a Baskin-Robbins ice cream cake or Polar Pizza® Ice Cream Treat! Customize with your favorite ice cream flavor, cake flavor, and design and order right in the app. PAY RIGHT FROM THE APP Paying for your favorite treats is now simpler than ever. You can add and manage gift cards right from the app. Then, all you have to do is scan your app at the register and you’re good to go! You can also manage and reload your Baskin-Robbins Card right from the app. CELEBRATE MORE EVENTS There’s always a reason to celebrate at Baskin-Robbins! Stay on top of Baskin-Robbins events as well as any events that you create and manage through the app. We’ll remind you about all the upcoming birthday parties, anniversaries, play dates and any other excuses you find to celebrate! LOCATE A SHOP Whether you’re heading home from a game or wandering around after a late movie at the theater, finding the closest Baskin-Robbins is always just a tap away! SEND A MOBILE GIFT CARD You’re not the only one excited for ice cream! Feel free to send a mobile gift card to anybody with a sweet tooth. Just choose a design and send the card digitally via email. BROWSE THE MENU Stay up to date with new flavors, seasonal treats, nutrition information and pink spoon ratings. In addition, using the Baskin-Robbins app lets you filter out products that contain any allergens that you or your family members may be allergic to.

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