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User Reviews for Jamba
delivery
i wish that since you use doordash to complete deliveries that i could connect my doordash app/account, that way maybe i could have my settings appropriate so the dasher can understand what i expect to happen.i dont think they have any idea when dashing that i made my order through other means, if i had my settings i could accurately set the pin on the map for where my apartment is (and not be called about it) and i could also let them know to leave the delivery at the door and not wait (settings most delivery apps have). I shouldn't have to write this all in the notes every time, plus (i know from being a dasher) that the directions wont tell you your end destination right away and it blocks you from seeing notes until youre stopped, so if the apt number is in notes you're kinda screwed.
Major Disappointment
I have loved Jamba Juice for a long time which is what makes this disappointing. This app is overly complicated which I could live with, but what bothers me the most is that it is so difficult to choose the pick up time and it defaults to a tip. Why is the default a 15% tip??!!! Who tips 15% for someone doing their job? These aren’t waiters who are comí by your table every 15 minutes or delivery drivers driving 20 minutes to the restaurant to get your food and then 20 minutes to your house. But the absolute worst thing about this app: they never start making my mobile order until I’m in the restaurant!!!’ What’s the point of the mobile order??!!!! Even if I order 15 minutes in advance, they still will not have even started on my order.
This app is terrible and doesn’t even have the correct inventory
As the title says, terrible. I’ve only managed to use this app once months ago. It never works correctly. For over a month now it has been only allowing me to order the S (small) size of any drink, no other choices available. And any of the features drink, when you click the item to +add so you can choose your size it says product not found. Also the majority of their food items do t match up with what is actually available in-store.Each time I want Jamba Juice, once a week or so, I check the app just to see as it would be easier, but no, nothing is fixed, it only gets worse. A month ago it only allowed medium and small drinks, still no large, and now it’s only small. And less items show as available. Zero features items allow you to order them.I’ve tried reinstalling and relogging in and it doesn’t fix anything….
Massive user, this app can be better- easily
1. You add an item to basket, a pop-up at the top of the app comes up and tells you one item added to basket. Brilliant - except it covers the back arrow you need to press to add another item. Do you NOT want me to order more than one item?2. Thirsty Thursday. In store you order a medium smoothie on Thursday you get a large. Online you order a medium, by god you get a medium. You complain, they say well you ordered a medium. Can you give us a thirsty Thursday button... something? Otherwise you are punishing users for using app.... stop it.3. These days you order, you drive to store, they don’t have your order. They then push a button on their terminal and stare “we just got your order so it will be a while”. Why am I using this app again?
Never received order
I ordered through this app for delivery to my apartment, and it didn’t say anywhere while submitting my order or in the confirmation email that it would be delivered through a third-party delivery service. An hour after I placed my order, I hadn’t received any further email or text updates (besides the initial confirmation email from Jamba) so I decided to call the store and ask if my order was on the way yet. The employees said it had been picked up by someone through grubhub or doordash (they weren’t sure) along with other orders, and that it was out of their control that I didn’t get my order. They also said they couldn’t refund me and that I would have to contact support for grubhub or doordash, even though I was not contacted by either of these at any point through text, email, or call. Don’t use this app if you want a smoothie delivered.
Good experience
I’ve had nothing but good experiences with the Jamba Juice app. Set up was easy, online ordering is easy, and setting my allergies is easy. That is the best part because when I browse the menu it literally has a caution “! dairy” notice under every item that contains dairy. This makes it so easy for me to avoid drinks that have dairy OR I can customize it to remove the dairy aspect and substitute with something else if I want. I have a $3 coupon in my rewards waiting to be used and all I have to do is scan the barcode next time I’m in. Sooo easy! I’m happy with this app compared to other food apps. Plus no spam emails!
If i could give zero stars i would
I went to Jamba Juice not knowing they don’t accept apple pay. So I left hopeless until i saw that they were advertising their app on a poster. So i downloaded the app to order my drinks and pick up it right then and there! But from the starts there were product pain points that I could not successfully place my order. First, I wanted to sign up and filled out all the text fields, but the submission would not go through and kept getting this message saying it failed. I tried twice and decided not to sign up and just order as a guest. I tried to search for the location of the Jamba Juice I was at but for some reason it I wasn’t able to select it and it was also labeled as ‘closed’… which was confusing bc I was right in front of the store and it was clearly operating. Anyways, I closed the app and reopened it to try the whole process again, but nothing i wanted to accomplish got through. I ended up going to Rite Aide and bought some Naked Juice instead. The design was clean and pleasing, but nothing was functional on my end…
Needs update to customize
I like my drinks double blended, but this option is not provided on the app. When I have tried calling any of the stores, no one ever answers, so following up happens when I get there and have to ask them to do it then. I also dislike giving a tip before I receive my order. I tip based on the service received, but the app requires me to add the tip before I get my order. Please consider updating the app to allow for tipping after receiving the order. So far, using the app doesn’t make ordering any quicker or easier. I currently wouldn’t recommend the app as is, and will likely delete if the changes aren’t made. It just doesn’t work for me in its current condition.
Similar Complaints
I like the idea and look and feel of the app, but I have experienced similar issues that others have stated. Here are the three things that happened to me within the first two weeks of using the app.1. Order messed up because special instructions do not relay to Jamba Juice team. I have tried three times at two different locations and not once had the special instructions been followed and they insist it isn’t showing up on their end.2. Still have to wait for my order. There is no alternative pickup line for online orders so I still had to wait in line. One time also my order had not been started.3. No way to cancel the order. I accidentally sent an order to the wrong location and immediate called the location. They said they would go ahead and cancel the order and hasn’t started on it. Two weeks later still no refund even after following up with them. They say they have no way to actually refund the money but we’re happy to cancel the order. Kudos for them.I would like to hear back to see if any of these issues are being resolved.
Fix the app please!
I have had nothing but issues with this app recently. It let me place an order and when I went to pick it up a few minutes later the store was closed. I’ve placed multiple orders that have disappeared once I arrive. I’m not getting points for my purchases because I’m having to do in store orders. My daughter just placed an order and I came to pick it up and there’s no record of the order. She asked me if I could order it for her because she tried to reorder it and couldn’t. I tried and I wasn’t allowed to order it either. Now I had to order it verbally and wait which I don’t have time for. I’m still here at Jamba Juice and have been able to do all of this while waiting. This is ridiculous and I don’t get banana points for ANY of the orders I have to reorder. Ridiculous 🤬
Description
The jamba app is an easy way to order ahead for pick up & delivery. Join My Jamba Rewards to earn points on every dollar spent & enjoy exclusive offers. MAKE THE MOST OF YOUR WHIRL’D - Save time: order pick up or delivery - Sign up to earn points & enjoy exclusive offers - Enjoy more menu choices to brighten your day - Customize your smoothie & add a free boost - Save favorites For questions regarding your order?
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