Yandex Go — taxi and delivery

Name: Yandex Go — taxi and delivery
Rating: 4.92178 (151097 reviews)

Travel

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Yandex Go — taxi and delivery

Travel

4.9

151.1K ratings

Age Rating

Seller

Intertech Services AG

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User Reviews for Yandex Go — taxi and delivery

Cool app and service

This app rocks. The only thing I’d improve would be contacting the driver by phone; it doesn’t seem to work so well. But messaging the driver is an incredible and handy feature, made even better by auto-translate. Quick and efficient, with great drivers and the ability to know what you’re paying up front. Plus you can easily add a tip directly through the app if you liked the ride.

anita44092, Dec 28, 2021

Random charges and Terrible app use and customer experience

The app keeps failing to derive payment from Apple Pay. I had to finally install a credit card directly. Even then it would sometimes work and sometimes not. When I called my bank, thinking they might be the problem, they said they see changes coming through form Yandex, which they approve but the merchant keeps declining. Randomly I would see a charge appear stating I have balance due and I can’t use the app until I pay it off. Not having an alternative, I would pay the stated balance and write a note to customer service, who don’t get back for days, if at all. Also, the app often picks up incorrect “current location” for user. The estimated arrival timings for cabs are often incorrect. And above all, the shown estimated for requesting is cab is almost always less than what is actually charged by almost 30-50%! I feel cheated and I would never use this app if I had or knew of alternatives while visiting Moscow on a short trip.

AppUser-xyz, Apr 08, 2019

Ignorance of drivers during pandemic

I’ve been using Yandex for a while now and I’m really disappointed with the ignorance I see from the side of drivers during this pandemic. If I would not comment that I need from driver to wear a mask, then there’s a 99% chance that he wouldn’t. Even if I do write a comment there’s still no guarantee that the mask would be on. Sometimes drivers even take my polite request to wear a mask as an offense (I mean what is wrong with these people?). This can only mean ignorance from the side of the company itself. Hope my review wasn’t simply waste of my time.

elchyan, Sep 05, 2020

Works…sometimes

I’ve attempted to use this app 6 times now as a tourist. Twice the driver failed to show up and appears stopped along the way. Once, the driver didn’t show up but started the ride anyway. Obvious scam. Once, I waited several minutes, driver was coming, then he texted me in Serbian asking ME to cancel. Twice it worked, though one of those times I had to go find the car on another street. The app itself is lame and isn’t gps accurate like U in connecting you with the driver. It also doesn’t translate driver messages into your language. And setting it to English is difficult unless you read Serbian. My impression is that the drivers use Yandex as a last resort, ie when there’s not another fare at the time. And they are quick to abandon Yandex when something better comes along,even if that’s on the way to get you. I will say, they responded fairly quickly with a refund with the driver that scammed me.

FailX, Jun 07, 2023

Works with a credit cards in only about 50% cases

It is ok when it works. It does not work with credit cards on every level other day. And it happens when you are already riding in the taxi, switching payment method to cash - not cool at all. Same via Apple Pay.Test charges on credit cards appear just fine. Support is ignorant keep saying about not enough money on the account which is noncence for credit cards and since the just charged test charge few minutes before that.

koi8r, Aug 08, 2018

Extremely helpful when visiting Armenia!

Unfortunately we do it speak Armenian or Russian. It has been easy to get taxis and get to exactly where we want to go without communication problems. Taxi’s come right away and we know how much it will cost. Often taxi drivers soliciting our business on the street as for five times the fare.

L B-P, Oct 16, 2022

Misleading

The app is ok but I have a bone to pick with the newest feature added - it seems to be disallowing usage with vpn active. Every time I try to order taxi with apple pay it deadlocks by requiring user input on modal about “unsecure” (yeah, I’m gonna be judge of that) connection below apple pay modal, which seems to be waiting for modal. This suggests apparent lack of qa or maybe malicious intent. But I’m not even mad about that, but the fact that taxi app seems to have taken responsibility to police my connection on my own device? Yeah no, that’s a no from me dawg.

l27_0_0_1, Jul 23, 2019

Credit cards and fares

Beware if you’re not Russian: the app only accepts credit cards linked to Russian banks. If you link a foreign card (like my U.S. cards), it’ll tell you they’re linked for payment but then tell you mid-ride that the card doesn’t work and you’ll need to pay cash. So carry cash! Also, multiple times did the fare I was quoted shoot up by an extra couple hundred rubles mid-ride. This isn’t Uber/Lyft where they quote you a fixed price, so beware of that during rush hours, airport runs, etc.

Mike Janela, Jun 27, 2018

The worst customer service ever

It doesn’t deserve even 1 star. I was charged wrong amount and I had to call customer service to get that charge adjusted. They couldn’t help me by phone so I sent request to a specialist. In a week I got an answer by email but it didn’t actually mean anything, it was not helpful, kinda “sorry for the inconvenience” but the price was not adjusted. So I called again, sent another request which was not answered at all. After all I called 3d time and asked to talk to a specialist or customer service manager. I was told that they don’t have that kind of service. What do you mean “don’t have”???? It’s ridiculous, they asked me to wait 2 more days for specialist to call me... and it’s been 2 weeks since I called last time. Bad bad bad ugly service!!!! I regret yandex bought Uber, cause Uber has better customer service for sure!

O111L222, Nov 07, 2018

Awful

The app is working very bad, you can’t see the car if it’s coming or not. App doesn’t show correctly your actual location and not shows right location of your destination. All the time drivers choose the longest way to your destination. Most of the drivers are from Uzbekistan and Azerbaijan. I had an episode when the driver was going the opposite way I needed and when I started to complain about it he blocked the doors and asked for more money. I wouldn’t recommend to use this app, especially for the girls that travel alone. It is simply dangerous!!!

riginetoo, May 10, 2019

Description

Yandex Go is an app to request rides, order food from restaurants or send items across town. Request a ride or delivery with just a tap and track your driver in real time. Never waste time again with another call center or parking problem. • AFFORDABLE FARES Choose a service class for any occasion.

Ride Economy for everyday errands, treat yourself to Comfort and Comfort+ to relax in a more spacious car, or go with Business when every detail counts. Use Delivery to ship items of any size by car. Fares and available service classes vary by location, but we always show the exact price (or a fair estimate) before you request a ride. • PAY BY CARD OR CASH You can pay for rides automatically if you add your card in the app, but drivers also accept cash. Payment method availability may vary depending on location. • A SMART APP THAT SAVES YOU TIME Yandex Go uses smart algorithms built on live traffic data to connect riders with drivers who can reach them fastest. Depending on your location, the app will also suggest alternative pickup points to help lower your fare. • RIDES WITH MULTIPLE STOPS Request a ride with multiple destinations, like if you’re dropping your kids off at school, picking up a friend on the way, or need to run a quick errand. Yandex Go maps all your stops on one route and calculates the fare for the entire trip upfront. • CHILD SAFETY SEATS Choose the Kids service class to ride safely with your child in a safety or booster seat. Currently available in the capitals of Armenia, Belarus, Georgia, and Kazakhstan, as well as 169 cities across Russia. • FOOD FROM RESTAURANTS Order food from local cafes and restaurants. Just enter your address and we’ll show you everything that’s available nearby. Narrow down your search with filters and find your favorites or try something new. Currently available in Russia, Kazakhstan, Belarus, Armenia and Uzbekistan. • FAMILY ACCOUNT You can open a family account in Yandex Go. Family accounts are a great way to take care of your whole family and pay for their taxi rides. A single family account can have 4 members all using the same bank card. The family account can also be used to pay for orders in lots of different Yandex services, not just Taxi. Family members can share their location during rides, and the account owner can set limits and view the order history. • AVAILABLE IN 10 COUNTRIES Russia, Armenia, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Uzbekistan, Lithuania, Serbia and Moldova. Visit https://taxi.yandex.com to see rates and availability in your city. If you’d like to share your opinion about our app, a driver or company that handled your ride, please send us feedback in the app.