Bolt: Fast, Affordable Rides

Name: Bolt: Fast, Affordable Rides
Rating: 4.81202 (88774 reviews)

Travel

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Bolt: Fast, Affordable Rides

Travel

4.8

88.8K ratings

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BOLT TECHNOLOGY OU

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User Reviews for Bolt: Fast, Affordable Rides

No route planning for scooters/bikes to help avoid dead zone

App is mostly fine, though loads very poorly on slow connections, BUT it’s incredibly frustrating to not have route planning for scooters, especially when there are dead zones all over a city. I use Bolt as a tourist to get around cities I don’t know very well. I can’t see my destination on the Bolt map, and I can’t input it there, so I have to switch to Google Maps to navigate. But Google Maps doesn’t know where the Bolt dead zones are, so I often end up having to stop, flip back and forth between maps, drag the nonworking scooter back out of the dead zone, and try again. This typically happens at least once a trip, and I can see from how the Tallinn city is covered in dead zones that it’s going to happen multiple times today. You have route planning for cars. Why is it so hard to add for more environmental scooters/bikes?

-_- Sarah -_-, Aug 09, 2022

Tipping policy needs updating

BOLT is a good option for me and I am pleased with its service, however I dislike how it allows for a tip to be given within only a 15-minute window, after which it becomes impossible/disallowed to do so. There are many obvious reasons, which don’t need to be enumerated here, why the customer may not have time to rate and tip the driver immediately after getting out of the car, but who would like to be able to do so sometime afterwards, or even the next day, or the next time we open the app. Adding a tip at ANY time should be allowed so that your hard-working drivers can receive their well-deserved gratuities. Please fix your app to allow for this.

aylvx, Jul 21, 2022

They may overcharge by 70!!!

I was using this service to n daily basis.In most cases drivers are professionals, but last time I got driver who didn’t know rotes or specially was driving wrong directions to increase driving time. When we riched the destination application showed 70% MORE amount than ride costs. Regular taxi would take 16-20 GEL but this application charged 35 GEL !! CARL 35. Even driver was surprised by this amount, when I said it’s too much driver said that application sometimes overcharges, he agreed with me but said if i won’t pay he will have to inform Taxify to block me. So I payed having hope to refund that amount. I contacted them trying to proof that I was overcharged, asked them to check rotes driver took. Young woman from support checked and agreed that driver took wrong directions and it made about 4 additional KM and didn’t say anything about crazy charge they took. So they agreed that driver was hitting cycles around city( we several times argued) and agreed it was too expensive but they do not gonna refund.So if are ready to be overcharged because application decides that you are capable to pay go a head.I was using this app to go to work and back everyday and I had five star rating, but decided to delete it.

Deceived user. OVERCHARGED, Dec 27, 2018

HORRIBLE !!!💔🤬😡

Wouldn’t even advise my worst enemy to use this app. It’s a BIG SCAM! I took a ride which was meant to be 4500 but an additional 2k was put to it. I ended up paying 6500 for my ride. After my ride, I got an email from taxify showing the amount the ride was(4500).I quickly sent an email to them saying that I paid 6500 for it and I wanted a refund of 2k back. After carrying out the investigation, they asked me to send my account details so as to make a refund, which I did. For 5Good weeks I kept emailing taxify saying I haven’t gotten a refund back and they kept replying my emails saying they would make the refund soon and I should wait a little. To cut the long story short, I never did get a refund and a two month have passed now. In as much as Uber cost more money, I would rather use their app because I know if anything like this happens, before the week runs out i would already get a refund. Plus their employees are very professional. Taxify just picks anyone from the streets and Gives them the job! Stupid

Good lov, Dec 07, 2019

Unreliable

Leaving a review has an opportunity cost. I don’t want to waste my time leaving a detailed negative review because it’s just not worth my time. For Bolt, though, I’ll make an exception. I decided to try Bolt for the first time this weekend. I was in a rush, and Uber wasn’t connecting me to a driver. I downloaded Bolt, thinking I’d give them a chance to win me over. This was a Friday. Bolt tried to connect me, failed, then reconnected to a driver, failed again. At that point, my Uber had connected so that’s what I used. Flash forward to Sunday. We’re in London, pubs are closing. My wife and I are ready to go home. The bus (love it) will take 45 minutes. Uber will take 20, but costs an arm and a leg. Bolt is half the price, and only adds a couple of minutes of wait time. I select Bolt. A six minute wait turns into a six minute wait. And another six minutes. Three minutes have elapsed, and it’s still a six minute wait. I’ve been connected to a driver - hurray. Except my ride is cancelled. I decide to take the bus. My wife wants to try Bolt on her account. We connect to a driver. A three minute wait turns into a four minute wait. The driver cancels. We end up taking the TfL bus. It’s reliable. I delete the Bolt app. I leave this review. I hope that others don’t make the same mistake. Peace out Bolt, good luck ✌️

icp0492, Jan 16, 2022

Scam and Rides No-Show but leave u waiting

I wish I could tell you how the ride was but none pick me up, just make me wait 20 minutes before cancelling, then reconnecting to do this with a new driver again and again. Tried on two different days in the center of Paris, matched with 6 different rides but they all cancel on me. They have no customer support because you can only complain about completed rides. I wanted to pay to use your service but the cars would drive around for 15 minutes then always cancel. Driver doesn’t answer calls or messages about what is going on. Not sure if your drivers actually exist. Always gave up and just used Uber which showed up in two minutes. Uber is much superior, just wish I could get money for the time wasted trying this joke of an app.

Michael6383928, Jul 17, 2019

SAD and BAD

I have 2 Bad and Sad memories with BOLTFirst is around 1 year ago with some aggressive driver who mad problem for me and my business partner during the trip ! And already Bolt just in a funny way promised us ! They will punish this guy ! ( Oh Mama )The second is about 1 day ago ! I just forgot to finish my ride ! and they took from my bank account 90 PLN ! That’s really sad because imagine maybe I got some accident and I dead ! You should charge someone who didn’t use your scooter !?? That’s really big and bad bug BOLT or if it’s for some other reason there ! It’s really SAD because it’s kind of stealing money from people ! I am mentioning again ! I just forgot finished my ride ! and you could check with GPS it didn’t move anywhere! And for what reason you charged me ! I delete your app, as I got from my first story so far so good ! You don’t care about your clients you are just thinking about money ! If you care about your future clients update your app very much fair !I hoped for rating I would use the 0 star but that one is very much enough for you BOLT !

MiMo.22, Nov 03, 2020

Not being considerate to drivers

Bolt is like a rip off... You work work work buy fuel pay commission and end up with a token. If your car develops fault, you’re a gunner! There should be conditions such as increase in fare if there are more than one passenger but bolt never looked into this.. The fare charges are too low compared to fueling ones car... One can be living from hand to mouth without any savings and that’s not a life bruh! If bolt really wants to help and impact lives then a good review should be done and stop all these nonsense driver rate or acceptance rate... bolt should also consider drivers location to a rider and add that to fare cost. Bolt is being unfair and if it goes on like this, sooner or later it will take a toll on the company.. That is if they care though or care “less” afterwards they (owners) already made billions of naira..

rijanbansin, Mar 21, 2022

Add more location options

Bolt is like the third application I use on the daily because it’s cheap and affordable. But I’m giving it a 4 out of 5 because every time I go to a friends or to somewhere I go I Once or twice a week, I would have to input the location every time. Instead, they should add an option to add the location you go regularly. Similar to the work and home option that allows you to input the location of your house and work so anytime you pick bolt home you just choose the home option and the location of your home is automatically there so no long things. Sometimes when I go to a friends or somewhere important for the first time, I would like to add the location so I don’t forget but instead I would have to memorize the location by force because bolt isn’t giving me the option to do so. Again, I could use the deliveries I have embarked option but it would be my CV easier if there is an option that would allow you to just quick add the location of your choice in addition to the home and work.

Spencer.geee, Aug 10, 2021

Unsafe and bad customer service

I had a bad experience with an aggressive/impolite driver. I couldn’t find a way to report the misbehavior during the ride. I called the customers service as soon as I arrived to my destination. I was in a hurry, otherwise I would’ve gone to the police station directly. The customer service was busy. I had to call again and again (apparently they were receiving too many complaints to handle them at the same time). I reported the incident, and asked if I can send them the recorded conversation with the driver by email. They said no, upload it through the app, knowing that the app doesn’t have an audio upload tool. I ended up uploading the file on gdrive and sending them the link via the app. Then I called again to check if they received the file. Again, not responsive. After several attempts I was able to reach another customer service employee who was not able to follow up with me because he’s not the one I talked to on the first time. He said they’re gonna call again. Still waiting ... Total disaster !!

Tunisia User, Aug 21, 2020

Description

Bolt is a transportation app used for taking fast and affordable e-scooter rides. Skip the rush hour hassle and public transport headache, get there quickly, safely and conveniently on a Bolt Scooter! Our e-scooters are available to rent through the Bolt app.

They’re super-easy (and fun!) to use. Why Bolt? • The app is free — you only pay when you ride! • Fast and affordable — get around town without paying a fortune • Safe — our in-app Safety Toolkit features a Beginner Mode, riding tutorial, safety tips and a guide to the local traffic rules • Environmentally friendly — Bolt Scooters help reduce pollution and traffic, making cities more livable for everyone To start riding a Bolt e-scooter: 1. Open the Bolt app and use your smartphone to locate the nearest Bolt Scooter on the map 2. Unlock the e-scooter by scanning the QR code or entering the ID through the app 3. Push-off and press the throttle to go! 3. Enjoy a fun, affordable ride to your destination 4. Once you arrive, park the scooter safely and end your ride inside the app When could you use a Bolt Scooter? • Riding to/from the bus stop, train station or other public transit stations on your work commute • Avoiding traffic jams on the way to/from work • As a fast, affordable way of seeing the city as a tourist • Anytime you want a fun, fast, convenient and sustainable ride across the city! Bolt is available in 40+ countries and 200+ cities around the world. Our mission is to bring fast, reliable and affordable transportation to millions of people around the world, while also helping thousands of drivers support their families. Bolt ride-hailing is coming soon! Questions? Get in touch via [email protected] or at https://bolt.eu Follow us on social media for updates, discounts and offers! Facebook — https://www.facebook.com/Bolt/ Instagram — https://www.instagram.com/bolt Twitter — https://twitter.com/Boltapp