Tim Hortons

Name: Tim Hortons
Rating: 4.72247 (32746 reviews)

Food & Drink

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Tim Hortons

Food & Drink

4.7

32.7K ratings

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Tim Hortons

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User Reviews for Tim Hortons

Doesn't work.

I rarely write reviews but this app has frustrated me time and again. I keep coming back to it hoping they've fixed the problems, because I love going to Tim Hortons, but it's just useless. The system is terrible: you can use Apple Pay to add money to your virtual Tim Card, but to order online you NEED to take the money from the Tim Card, and you can only refill from your bank account in minimum $5 increments. This seems designed to get you to leave little amounts of money stuck in the app to encourage you to keep ordering. On my last try, I could not get Apple Pay to even connect correctly, and couldn't reload the card, so I couldn't order online. Also, this is an app made for Canada with very little attention paid to US customers, which can cause real problems. It's supposed to choose CAD or USD based on your location but this didn't work for me; despite being 40 miles into Michigan from Canada, in the past the app interpreted all amounts as Canadian dollars. It would add $5 CAD to the virtual Tim card, which ended up being like $4 and change in USD. My bank then hit me with an international exchange fee. It was as if I had actually visited a Tim Hortons location in Canada. It's been a lot of stress; for a chain this big, I'm surprised how buggy this app is.

BFSEsq, Dec 07, 2019

Not bad...

Update: as this is my first use I feel like I should point out that I got to the drive thru and said “I placed an app order under the name ...” and got a “ohhhhh..... just pull up.... the app is really problematic....” so as I wait in line we shall see if I get my order or not I Will admit this is my first use of the new app, as I had given up on the old app and didn’t realize there was a new version. Ordering was fairly easy, though there aren’t great descriptions of what the food items are. Mixed berry oatmeal... is it just plain oatmeal with berries on it? There also doesn’t seem to be a way to customize and say add sweetener or anything to something like oatmeal. I like having an app so I can browse the menu before arriving but so far this one doesn’t seem to offer much benefit to using it Versus ordering in store. Also, why no perks for app ordering etc like there are from some of your big competitors in the coffee/breakfast market

Dlaybray, Oct 09, 2018

Horrible App

I rarely leave an app review, but this app is awful. For items I actually order daily, I have to go into the store because the app doesn’t have ANY options. For example, I order a latte, but the app has only one size (and doesn’t tell you what size that is). There are no options for large or medium. There is a drop down box to change the milk, but only one option on the list. It says you can order and redeem rewards points from the app, but when I order coffee or other items it doesn’t offer me the option to redeem my built up rewards. Also, when you order form the app, it sometimes doesn’t count the order toward a reward. I ordered an item on the app and then ordered an item in the store and scanned the reward barcode and it only credited one. That’s happened twice. The store also doesn’t have what is on the app. Ordered a lunch item once only to hear the person working at the restaurant complaining that someone placed a mobile order for something they didn’t have. I had to opt for something else on the menu (while paying for what I wanted and not getting it). Really, just fix this app and get better organized. It’s not ready for prime time.

JlayneDC, Jun 11, 2019

Worst Rewards system

I come to Tim Hortons every single morning before work and have like 5 rewards saved up right now. You know why I haven't used any? Because the only thing I drink is a French Vanilla cap and their rewards system is completely restrictive of what you can use it on. While other places have stuff like "spend $25 and you'll get $5 credit" or something broad, TH only rewards people that drink traditional coffee as that's pretty much all you can use it on (and some food limited options that don't interest me as I eat breakfast at home). So basically, if you hate regular coffee then the rewards system is worthless for you. No reason to have the app anymore. If I buy 7 French Vanilla caps, I should be able to get a French Vanilla cap for free... Instead, I buy 7 French Vanillas and find myself suddenly not being able to buy one with my reward??If FVs count towards the reward progress, why in the world wouldn't they count for reward redemption too....? No logic at all.

jthind, Jul 10, 2019

Steals money and doesn’t work properly

UPDATE: I have been trying to get a refund to my bank account for a glitch in this app that made a duplicate charge to my bank account on January 4th. Today is January 22nd. I still do not have a refund. PLEASE DO NOT USE THIS APP! It is absolute garbage and the Tim Hortons customer service is completely incapable of understanding the concept of a duplicate charge and providing the simple service of a refund. I have talked to/emailed at least 9 different people, including on social media and not one of them has correctly read the explanation, nor have they provided the correct service. I am beyond frustrated and just want my money back and this app out of my life forever. - - -This app never works how it should. It freezes, doesn’t place orders when you tap the place order button and claims it hasn’t been able to transfer funds through Apple Pay. Today it deducted the same dollar amount from my bank account twice. When you try to reach customer service through the app you’re lead to a screen with dead links and no phone number to call. Not only was my card charged twice, the second charge didn’t even post to my Tim card so I can’t even use the money in a store. It just doesn’t exist anywhere. It’s really annoying that I have to go through all this just for coffee.

lifewitholivia, Jan 22, 2021

WORST App with terrible customer service

This should be my favorite app as I love Tim Hortons but it has been nothing but trouble. I live in US, near Canadian border so when I first signed up the app auto defaulted my account to Canada instead of US. Then the app didn’t work for anything- no rewards, no nothing. I tried to correct the error but there was no way to correct it myself. (What if someone moves from one side of the border to the other, what about the thousands of us in my community who travel back and forth over the border frequently?) I ended up having to contact customer service and the only options they gave were to create another account with a different email or completely delete the original account. I chose the latter which took several days and a series of annoying processes. When you delete your account you sign several data & privacy disclosures which quite frankly were kind of terrifying. The original plan had been to recreate the account with the correct country of origin but with the sketchy policies regarding what they are doing with your data and a not easily accessible customer service/help desk that took weeks to simply change a location. It looks like it is either over pay for coffe from now on, or better yet maybe I skip Tim Hortons altogether now.

notimetotry100nicknames, Sep 11, 2021

So why give it any stars?

I’m giving this app 1 star to try to offset the amount of people that give it 5 stars and then continue to write an entire review stating things they’d like to see changed or improved. If it’s not a good app then don’t let its rating in the store say it’s a 4.5 star app. I’m going with the “Canadians are so nice” angle here and telling you that you don’t have to make the developers feel good even though their app is trash. It won’t link my rewards card to the app rewards. It says that I registered it in Canada, which I did not. So therefore my US card can not be linked to a Canadian profile. This is something that should not even be an issue to begin with but it just adds to the headache of also trying to place an order. The app will tell you that numerous things are out of stock or not available at a location, but then if you ask for it in person they will 9/10 times have the item in store. All of this making the app itself inoperable and now unnecessary. I’m deleting it because it makes more work for me than just placing a simple order. I love Tim Horton’s in-store products so I won’t hold it against the coffee, but they really need to hire an entire new dev team for a new app.

PoopOnU, Aug 22, 2020

Forcing use of Tim’s Card?!!!

Edit: Wow a response! I should be glad eh? Guess they didn’t read the review though. FYI guys… I already emailed your support as well as called/emailed CBC news and others. Was just too darn tired to go flood you guys on social media but that’s next. Not that it would accomplish anything… #TimHortonsCares—————Are you kidding me? Seriously this must be a joke… because if you’re now FORCING us to use & preload your card vs paying directly (ApplePay, credit card etc. as I’ve done and have payment methods setup for) then GOODBYE Tim Hortons. Not only will I NOT use the app but I’ll not buy anything from you again. Why? Preloading your card with MY money in advance is me giving you an interest free loan! Forcing everyone using the app to do this will surely give you a lot of cash to float… I have to put up with this at banks but refuse to from a merchant wanting my business. I hope everyone reading this does the same and says goodbye to you. What a slimy move on your part.

Red vonBaron, Dec 11, 2021

Preferences

I like the convenience of being able to order through the app. A couple of things I would like to see improved are in the app there is no option to have certain things such as a plain croissant toasted and add butter to it, there’s is no option to add sauce/dressings to breakfast sandwiches, no option to really customize your order to your liking by being able to add/drop condiments or other things to your order. So when I place my order and go into the store to pick it up I have to tell them at that time that I want the croissant toasted with butter or can I have chipotle sauce for my breakfast wrap which by that time they have already made the wrap so they give me little cups of sauce and the I have to unwrap the wrap and add the sauce. Also the store doesn’t have any control over the app so when it comes to their inventory that is an issue as well....sometimes I’ll order something from the app and get to the store and they say oh we don’t have such and such right now or we don’t have that at this store. Just a few things that would make ordering through an app even more convenient and add to good customer service.

rgallowayEPA, Aug 29, 2019

It’s okay

At first, I had the hardest time getting my physical card points transferred to the app. The employees at the stores couldn’t help and the customer service number in Canada tried to help but the bottom line is the points never transferred (3 years worth). I thought I would start fresh and open a new account. I went to the stores 3 times and my points didn’t take. Not to mention the app thought I was in Canada and caused another problem. So, I decided to try another time to open up a fresh account using a different email. My first visit to a store and purchase did not give me credit (points) for that visit but I did get points for my next 2 visits. I have been a regular customer of Timmy’s since they started opening stores in my area about 25 years ago. Prior to that I had to get my Timmy’s coffee when I visited Windsor, Ontario or Toronto. They have fantastic products and I’m glad there are many stores in my area.

Robert A. Menard, Mar 03, 2022

Description

The updated Tim Hortons app is everything you love about Tim Hortons — now easier, faster, and more personal. Enjoy the convenience of Order & Pay, earn and spend Tims® Rewards, quickly customize your order in the app and find the latest targeted offers -- all through your phone! Mobile Order & Pay Select and customize your favourite food and drinks, choose your preferred Tim Hortons location, and pay from the app.

It’s now that easy to order your favourite Tim Hortons items from your phone. Personalized Menu Add recently ordered items with one tap. Customized orders are saved on your menu so you can get your order just the way you like it. Tims® Rewards After just seven eligible purchases, receive your choice of a FREE coffee, tea or baked good. Keep checking for more special offers to come. It’s time to reward your routine! Scan for Tims® Rewards A digital version of your loyalty card that you can scan easily when ordering in the restaurant – never miss an opportunity to earn rewards. Scan to Pay Save time and pay for your order right from the app -- no need to carry cash or a credit card! Take Out, Dine In or Drive Thru Choose your pick-up method. Payment is completed in-app, so you can grab your order to go, or dine in with us. Your choice.