Icon SkipTheDishes - Food Delivery

SkipTheDishes - Food Delivery

  • Food & Drink
View in App Store

SkipTheDishes - Food Delivery

  • Food & Drink
4.6
6.2K ratings
View in App Store

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User Reviews for SkipTheDishes - Food Delivery

1
Horrible methods

This company let me place an order, saying it would arrive in approximately 72 minutes. A little long but I can handle it on a busy Friday night. They then charge me for my order on my credit card, and suddenly a notification popped up saying “delivery drivers are not available in your area, check back again later” What THE HECK? Why let me place an order if you have no way to actually get my food delivered. And check back when, in three hours? tomorrow? In five days? I ordered it because I have a family who is hungry in the next hour, not in ten hours or however long you want me to wait around and keep checking back hoping maybe I can get it sometime someday. And now conveniently it takes 3-5 days for the charge to go back to my card, because YOU BET I cancelled and ordered directly through the restaurant. Just had to go pick it up myself but it was ready in 15 minutes. Sure delivery is convenient if you have a lot going on and a family, but this whole experience was kind of ridiculous and I’m deleting the app the minute I get my money back from this order.

alissa neubauer, Feb 02, 2019
2
Great app, except major flaw

Better selection than Uber Eats, just very flawed in canceling accidental orders. I placed a “pre-order” several days ago thinking that meant the restaurant would be open later in the day (which is how UberEats is set up). Confirm order and then realize it was a preorder several DAYS out. Immediately send a message on the chat function that I’d like to cancel the order because there’s NO OTHER WAY TO CANCEL AN ORDER WITHIN THE APP. But, I was at work and was hosting an event, I had no time to sit and wait for chat to respond, I just hoped it be canceled. Completely forgot about the order until I get a notification that my currier was arriving... two days later. Because the delivery driver was already arriving, my friends card (that was paying two days before at work) was charged with an order I could not cancel days before the restaurant could even confirm the order. Very frustrating and embarrassing.

Amandasatch, Mar 12, 2018
1
Agree 100%

I had the same AWFUL experience as others have stated. Cold food, terrible skip mgmt, only offering skip credits (which I did agree to the first time, because it was literally the only compensation I’d get), I tried the service a second time. This time I decided to pick it up. Skip sentOver the wrong time to the restaurant. But still showed it was being worked on via the app’s order tracker until the actual time I requested. I showed up and the food had been sitting there which I actually didn’t even know until I got home and everything was cold. I immediately called SKIP , and the management team also tried blaming the restaurant (same as the myFirst order). It absolutely was not the restaurant’s fault. I felt so awful I called the the place afterwards to tell them I never complained about them or their service. And they told me skip called them and told them they made crappy food and messed up my whole order. This company is so irresponsible. I will NEVER use this app again.

Dani mats, Dec 12, 2017
5
Horrible Customer Service

Planning on deleting this app! Trying to place my order was very difficult due to a issue with the app. I was hung up on by two different SkipTheDishes employees while they were “looking into the issue” The third person I spoke two didn’t offer anything helpful. Finally after I was able to place my order (I had to call back and get a refund for items I was forced to add) Once I finally received my order there were three missing items. The SkipTheDishes employee I spoke to about this issue was very rude and I ended up having to ask for her supervisor. Overall this was a huge ordeal just for a burger and I can’t wait for UberEats to offer delivery to my neighborhood.

Hailey😙, Mar 04, 2018
1
Bad experience

Driver never showed with a $30 Pizza, tracking said he or she was here but nobody was on the block at all. Called customer service and they initially apologized and admitted the driver checked in when he wasn’t really at our house and said it would be five minutes. Called back and the next customer service person blamed it on a busy night and said the driver had come but hadn’t rang the bell (called from a blocked phone number) and that they would be back in fifteen minutes. This is almost two hours after I ordered a single pizza. Driver never showed but they sent an email with a credit for five dollars and order status changed to complete so I couldn’t see tracking anymore. I called again and they said it would be at least an hour for the pizza to arrive and offered me store credit for the failed order. I requested credit card refund and they said it would be a week to receive a refund on food that never came. Rude, shady, inconsiderate and zero compassion. Immediately ordered from UberEATS and they were here inside half an hour.

Jacken stein, Dec 29, 2017
1
Unprofessional customer service

This will be my last time ordering with you guys, but I suggest if you're going to call customers and give them an option to replace an order, understand that the customer would then have to go back on the internet or app to search through the menu. I was told to "hurry up a bit". Originally I asked customer service what my options are as far as a drink replacement because that’s the option I was given when the call started and the guy clearly offered a refund only because he didn’t know the beverage options himself. I asked twice because I was really wanting something to drink and he just repeated the refund options. My phone conversation with your customer service was only for 3 minutes and I was being rushed to figure it out within a minute of getting on the phone. Proper customer service will allow people the few minutes they need to figure out something like that. I shouldn't be expected to have the menu memorized right when I'm called. SkipTheDishes or JustEat can rebrand itself into as many names as they want. If the service is not professional they will continue to get these horrible ratings. I was so shocked someone would even dare rush a CUSTOMER within A MINUTE of getting on the phone with them. It’s not my fault you guys don’t pull up menus for situations like this like OTHER delivery services do and it’s also not my fault that I have to find a replacement because the store doesn’t have the beverage!

LeInsanity, Feb 27, 2019
1
Worst service ever

I ordered pizza from skipthedishes, it was suppose to be deliverd within 30-45minutes. After one hour i called the restaurant they said they have the order ready but skipthedishes courier service is not here yet. So i called the customer care asked them they told me they will get it delivered within 1 more hour and will give me skip credits for the delay and will also talk to the restaurant to remake the pizza. After 1 hour i recieve there email saying skipthedishes courier service needs 30 more minutes. I called skipthedishes again, told them i would like the order cancel and all the customer representative said was “ok if thats what you want”. I mean seriously if you guys can’t provide service why is it even working in this area. And if there was some issues she should have offered me something complimentry because i had to wait for 2 hours. Never using this app, just a waste of time.

letmewriteanickname, Apr 25, 2019
1
WORST customer service

I placed a cash order for a burger & fries and got a notification that my courier was arriving so I waited by the door. No one ever knocked or called me. At one point I just opened the door to see where they were but there was no one around. I contacted the support chat explaining what happened and they said the courier had emailed me (!?) and it was true I had an email but why would someone not knock on the door? Why wouldn’t they call me? And why would they leave right after sending said email? I told them that made no sense and all they said was sorry. They didn’t offer to replace my order or give a credit or anything. So I requested they replace my order, to which they said they couldn’t do. So I tried to order again myself and it automatically cancelled. I told the support chat that and they said I couldn’t place a cash order after a previous cash order wasn’t delivered. How is that my fault??? They said I had to prepay online... for an order that I had already waited an hour for and they couldn’t even guarantee would show up.

mollyismadnow, Jan 30, 2019
1
Horrible customer service

Drivers are normally really nice, unless you get someone who steals you food. I was chatting with the customer service for over three hours, two hours in the finally got someone to go and pick the food up, just to complete it out saying he delivered it. Then they had to investigate what had happened with the food. After three hour I wanted a refund for the food that was never delivered, and I wanted a credit for my wasted lunch time with no food, rep told me all she could get me was $7 credit which is bull. Normally the wait for a manager to call a customer back is 24-48 hours, but for my issues they upped it 15 to 20 min. Was finally given a credit of $22. Now I’m going to use them and delete the app. It’s not the first time this has happened and I can promise you it won’t be the last. Rep I chatted with was completely rude and was refusing to just give me a bigger credit. If she would have just done it I wouldn’t have had to wait even longer for s manager to call me

SarahAhn, Nov 30, 2018
1
Crappy

I had ordered food from McDonalds and they had made me wait for over 30 minutes. I thought ok that can happen and waited. I had ordered around $38 worth of food. The order shows up over 30 minutes after and I open it to see that it is completely messed up. Nothing is the same and it is just messed up. It looked about $16 worth of food at the MAXIMUM. That is literally half of the price! At this point I was done and just wanted a refund. Well what do you know? You would at least think that the customer service would make up for the stupidity but no. I talked with the incompetent customer service and they replied every 10-15 minutes. And now you would think the replies would help but again no. It was absolutely no help to the problem. After some time I was told my refund would go back to my bank account after five days. Five days. Are you serious? Are you kidding me? Are you playing jokes with me? First my order is messed up, then that makes me realize “oh you already had gotten double the worth of food’s price because I have to pay before hand”, then I have to deal with an incompetent customer service and for the icing on the cake, I have to wait five days for my refund to go back to my account. Thanks for wasting my time today! And I loved getting my patience tested and getting scammed! No wonder why post-mates and door-dash has a better rating then you!

벌컁이, Dec 28, 2020

Description

Download Canada’s most popular food delivery app — trusted by 5+ million customers and 25,000+ restaurants nationwide. Things are looking bright, eh? We’re still the same SkipTheDishes you already love, but we’ve got a new look.

Our values of transparency, dependability, and community aren’t changing, and we’re staying focused on delivering you the things you love in your community — we’ll just do it rocking orange. SkipTheDishes makes it easy to order food delivery online from your favourite restaurants near you starting as early as 6am, and as late as 2am to satisfy your late-night cravings. With Skip, you can enjoy burger delivery, pizza at your door, Chinese takeout, sushi near you, and so much more. Download the SkipTheDishes app and start ordering food delivery today. EARN SKIP REWARDS Free food, anyone? This is the ultimate rewards program for the ultimate foodie. Order, earn points, and start getting rewarded now. Everyone starts out with Orange status. Level up to Gold to earn double the points per dollar with every order, and score delicious discounts at checkout. Order twice in one month to keep your status and reap the rewards. Keep the earning going with Challenges. You can earn bonus points simply by placing orders that meet the requirements. The best part? No sign up fees. FREE DELIVERY (with a min. order) Sort restaurants by ‘Delivery Fee’ to see tons of restaurants near you that offer $0 delivery with a minimum order. TRACK YOUR FOOD Get real-time order update notifications and live GPS order tracking, so you know exactly where your food is every step of the way. EASY PAYMENT Pay quickly when you save your debit or credit card in the app. VARIETY Enjoy delivery from your longtime favourites or discover your new go-to. Craving Chinese, Italian, Indian, or Mexican? From healthy to hearty, pizza to salad, fish and chips to falafel, burgers to pad thai, burritos to sushi, and sandwiches to ice cream — order food delivery for every mood, occasion, and taste. GROCERIES Whether you need milk, coffee, bread, or batteries, we’ve got you covered with convenience store delivery and grocery delivery. RE-ORDER Want to enjoy your favourite delivery again and again? Re-order your most-loved dishes in your order history with our ‘Re-order’ button. RESTAURANT SELECTION Order delivery from hundreds of local restaurants that deliver near you or pick from popular national favourites, like McDonald's, Tim Hortons, Wendy's, 7-Eleven, KFC, Boston Pizza, Burger King, Pizza Pizza, Harvey's, Booster Juice, Mr.Sub, St-Hubert, Papa John's Pizza, and much more. CONVENIENCE With a few taps, your next meal is on its way, delivered where you want it, whether you’re at home, work, or chilling with friends. Date-night dinner? Pro-tip: plan ahead with pre-order! PICKUP Craving something ASAP? Grab, go, and enjoy with pickup. Choose ‘Pickup’ for that need-it-now takeout lasagna on the way home or last-minute lunchtime fuel. NO HIDDEN FEES There’s no funny business here. You won’t find any additional service fees. SAVE ADDRESSES Save multiple addresses in your account and have food delivered to your home, office, dorm, friend's place, and more. STAY IN THE KNOW When creating your account, subscribe to our emails to score exclusive (delicious) offers. SHARE YOUR FEEDBACK Great food delivery calls for great feedback. Easily review restaurants and couriers with just a few taps. WE’RE HERE FOR YOU Have questions? Get help with live chat in the app. SkipTheDishes currently delivers in all ten provinces, with new cities and towns nationwide added every month.

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