Tencent Video

Name: Tencent Video
Rating: 3.46456 (917 reviews)

Entertainment

View in App Store

Tencent Video

Entertainment

3.5

0.9K ratings

Age Rating

12+

Seller

IMAGE FUTURE INVESTMENT (HK) LIMITED

In-App Purchases

$0.99 – $94.99

View in App Store

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User Reviews for Tencent Video

App needs more work

While it’s nice to access my shows and vip content, the app is cumbersome to navigate. Here are my suggestions: -Improve search: The search capabilities are really bad. It’s not intuitive at looking up related terms on the drama name or drama actors. I should be able to look up an actor’s filmography that is available to watch via the app.-VIP membership: the VIP membership page is very misleading. It shows that I have a vip subscription in small font, but right underneath it it’s telling me to purchase a vip subscription. When I check my subscription settings it shows me different expirations dates for my membership and different prices on the renewal price. -App Home screen categories/channels: on the Home Screen, I see 4 options: Home, Exclusive, Romance, and Costume. I think it would be better to add more categories such as Contemprary, Drama, or even Latest Releases. In addition, it would good to add a more visible section on shows that may be releasing in the near future.

fashion awkward dino, Mar 02, 2021

Tencent

I love the app in general but recently during their Easter sale I purchased the membership for 1 year, it was like 50 or 80% off, so I got it for a little over $30. Not a bad deal but when I checked my subscription with apple it has it showing renewed for 3 months, with the plan to charge me $30 some dollars in July. The app itself at-least states that my membership was good til 2023 at least, but I had to cancel the subscription thru apple cause I couldn’t risk them trying to charge my card when I already paid for a year, I have told this issue to apple they refer me to Tencent. I got no reply from Tencent regarding the issue.

Jacey2381, May 28, 2022

Amateur endeavor and no customer support

The videos are OK but the software is so bad it makes you want to cry. The search function is a joke but the Watch History is so bad it that the developers should be taking behind the wood shed.Imagine, you start to watch a TV series but stop for a while. You return and the watch history is gone. You’re forced to relocate the show and search for where you left off. That is no easy task since scrolling through a video is quite slow. And that happens EVERY SINGLE TIME. Complaining to customer support (if you can even find it) is a waste. You’ll simply be ignored.Be smart. Just ignore this joke of a service. There are others out there that actually work.

JimHardy1234, Jan 08, 2022

Beware VIP membership

I used to love this app. Great content. Worked just fine. Even signed up for vip membership. I would have given it four stars just because there are some clunky bits. But sometime in the last few months it stopped recognizing me as a vip member. I’ve tried logging out and in as suggested under troubleshooting. Nothing. I’ve tried deleting the app and reloading. Nada. I’ve tried cancelling my vip membership and repurchasing. Nothing seems to work. I’ve even tried turning off an add blocker. Argh! And combinations of methods to see if I could get vip back. No. Not happening. Even googled the issue. You know what? I’m not alone. Ha!VIP member purchasers………buyer beware. I tried on and off over the last few months to see if it would fix magically or if an update would take care of it. Tencent, if you can fix the issue, you’d have me back. But until then, no more money for you.

LauraWK, Sep 16, 2022

Mostly Good but…

I enjoy watching Tencent dramas but wonder why they have not gone the route of IQIYI and VIKI and just got their app into the world of TV streaming as well. For instance, with my ROKU TV I can watch Netflix, VIKI and Iqiyi, but have to go through a very flawed process to mirror my phone screen to watch Tencent on a big screen.On top of that, the screen stops mirroring several times in each episode of any drama I’m watching, so I have to reset over and over again.It also means I can’t use my phone for anything else while watching on the bigger screen.Please do something about that-make the link with the smart TV manufacturers and enter the 21st century with us Tencent 🥰🤣4 stars because of the content!

Mangalore23123321, Sep 25, 2023

Buggy

I watch on my Samsung tv. Every new episode has subtitles appearing at the top of the screen. You have to exit the episode and re-enter to fix. Then most times, it doesn’t keep track of your episode progress. You can’t tell which dramas are new. So you really only watch the app when you can search for a title or it’s a featured title. The synopsis of the shows aren’t that good. They have sooooo many good dramas but they are not prioritizing the user experience it seems. It makes me want to stream on other apps.

MimiIsAnnoyed123, Aug 31, 2023

Subtitles cut off and scenes skipped

Every few minutes or so, it skips a few seconds worth of scenes, so have to rewind back by 10 seconds to watch it. But then it happens again a few minutes later and have to rewind again. This happens in every single series I’ve watched. Also, if a subtitle is too long, it cuts off the sentence. I tried changing the subtitles settings on my phone but that makes no difference. Unfortunately it doesn’t seem like the app has a way to resize the subtitles. They’re pretty large on the screen hence the cut off.

NarutoFans01, May 01, 2022

Crashing

Update: My issue is Miss the Dragon. I’m VIP and watched all VIP episodes and paid for a “fast track” one(ep21), but won’t let me watch it, says “not available for my area. I reported the issue but have not heard from no one. Either refund me the money or make it available. Update: Just checked the app and it works again. Tai kai xin!!! Have used the WeTV app for about a year, started crashing on me two days ago. Gave it time but no change. Downloaded the new app(this tencent one) and still crashes. Can’t watch any videos. I love it, just don’t know how to fix the crashing.:(

natapugh, May 25, 2021

Subtitles dissapear

After watching 1 episode on my phone, the app seems to work fine so I signed up for vip only to find out that subtitles doesn’t show up on my ipad. Then in the middle of episode 2, subtitles on my iphone disappeared and Even turning it on and off doesn’t bring it back. There’s no point paying when subtitles doesn’t work. Will cancel when my first month is up. This app needs lots of work. Don’t waste ur time or money trying to figure it out. Learn from me because I spent hours online trying to get info on how to fix the subtitle problem and there isn’t any help.

OnlineGer, May 19, 2022

Error with videos not available

I downloaded the app specifically for about 10 shows I knew were on it. I initially downloaded it and realized there was a VIP version I had to purchase to watch newer series. I opted to purchase it and began watching with no problem. A week later during which I watched some shows when I log onto the app the videos I’m clicking on are all telling me “not available in your region” I’ve reported a few but it’s extremely frustrating to try and report them all. Also I have not gotten a response as to what the issue is. I paid money for an app I can’t even use now. On top of that it’s extremely sporadic and i can watch one episode of a show but it won’t let me watch previous episodes which defeats the purpose as I won’t watch newer ones with out having seen the previous. Definitely needs a fix.

Patrick09, Apr 19, 2021

Description

Finally, here comes the place to watch original and popular shows, dramas and variety shows! Tencent Video presents selected and top-hit shows and dramas for you to stream with premium watching experience. New Experience! 1.

Newly designed media player with additional settings for bullet comment, episode selection, playback speed and others 2. Support more speed options (3x, 2x, 0.75x) 3. Picture in picture function 4. "Coming Soon" and "My List" optimization 5. Support Vietnamese translation service and subtitles. 6. Bug fixes Other features you may like: Category selection: Movies, dramas, and variety shows are categorized into different pages. We make it easier for you to find a specific category that you want to explore more. Continue to watch: We help you to remember where you left last time and pick up from there directly. Video definition adjustment: You can select different picture qualities based on your demand. When you are watching with cellular data, you may select 360P to save your data. You can also enjoy Blu-ray picture quality (Full HD) to upgrade the watching experience. Subtitles: We provide multiple languages and subtitles for you to choose from. You can also switch language based on your preference. Screen control: You can swipe your screen up and down with your finger to adjust volume and brightness and swipe left and right to skip back or forward the video. Your feedback is valuable for Tencent Video. Whenever you encounter any errors or problems while using Tencent Video, please send us your feedback or comment to our email at [email protected] to help us improve our service.