symplr Workforce
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User Reviews for symplr Workforce
Timekeeper review
This app is very unreliable in is functions. It takes multiple attempts to approve a single request, oftentimes resulting in multiple errors before finally approving. Also I will get an error when trying to calculate someone’s timecard after approving requests saying “The employee record is locked for an affected pay period.” The person’s timecard is uncalculated until I can log on to a computer to refresh it. Many reports from my staff that they are not able to see notes that we have entered into their schedule to tell them their exact location for departments that share the same cost center. For a 3 year old app with 6 versions, I would expect a little more in the functionality. Since I am timekeeper for multiple units, it would be nice to filter between them.
Need to get with the current times
All functionality of this app really can’t be evaluated when you cannot access the app two issues one you can’t show your password so you can see what you’re typing in and the simple fact that you have to type your password every single time you use this app and you’re not able to use facial recognition or any type of recall so you don’t have to type your password every single time you use this app is absolutely ridiculous.
Useless
I use this app to check my schedule and to clock in and out at work. Not only has it not shown my schedule at random times, it has shown me working the wrong days. I don’t have access to the website needed to login from home, I can only access it at work so if I were to forget my schedule or if my schedule changed I wouldn’t know. The clock in/out feature has been buggy at best for about a month straight, there have been multiple times that it’s said I’m out of range of the clock in/out point even when standing right next to it, moving around doesn’t help either. The past two days it won’t even show me the clock in/out option and the settings button disappeared so I couldn’t even report an issue. I literally would not use this app if I had any other option.
Needs a lot of work
Not user friendly at all. Needs to be an option in my schedule to see only days scheduled. Currently on most weeks just looking at the calendar it appears I’m working 6-7 days a week, this is because the app shows any note, unavailability request, you name it as the same color or as the same value as a shift you are actually approved and scheduled to work. Very confusing, I split 12 hour day shifts and night shifts from time to time but all shifts show on calendar the same color, would be much better to have different shifts (that are already setup and existing in API) to show different colors. Also, unlike the online version of API you can’t see others schedule within your department so forget about seeing who’s on your shift or looking at possible co-workers to swap/trade shifts with, this app only shows your own data. I recommend NurseGrid even though you have to enter schedule manually, it’s much easier to use and you can add all of your colleagues as they and your unit/office/team create profiles.
Freezing App
When clocking in, a red bar appears. If you do not “x” out of it fast enough the app freezes (grays out) and nothing happens. You have to force close the app and log back in to attempt to log in again. You then have to attempt to “x” out of red bar (error) fast enough to actually clock in. This happens several times. So your time is incorrect. I have to go in and edit my actual clock in time to the correct time. This also has to be approved by the manager. So not only a difficulty for me but my employers as well. I have emailed customer support and notified my employer but no corrections or have had any responses back from either.
Frustrated
IPhone IOS updated to 13.1.3 recently and now some employees with IPhones are having issues clocking in. They get signed in and when they clock, red bar flashes across the top then the screen freezes. Can’t go back , cancel or sign out. I have asked them to uninstall and reinstall and still the same thing. I got in the app over the weekend to do calendar request and it did the same thing and froze. I do not see that this app has been updated recently so maybe this is causing the problem.
Could be better
App functions but could be so much better. When looking at my week it color codes my requested non duty days the same as my scheduled days. So to glance at your calendar is useless as you still have to click on the individual days to see if you are working, or just requested non duty. Why not make non duty requests a different color circle? Also, I work in a large Health care system and when I look for availability of shifts on a given day, it gives me EVERYTHING. Why can’t I save my favorite hospitals, thus just seeing their available shifts instead of going through 50 shifts to find the 3 or 4 that are relevant to me? Come now GE.... you can do better...
Not night shift friendly...
If you work night shift, 6p-6a for example, when you look at 'my calendar' it shows you working both days... we know we work through the night and into the next day. We don't want to know that. We want to know what day we need to show up to work. It completely takes away from the convenience of just glancing at the calendar to see which days you work... scheduled 3 days in a row, it shows up as 4... easy enough just ignore the last day. Scheduled 2 on, 1 off, 1 on and you have to actually open each one to figure out your schedule... if anything at least make it so we can configure the app and turn off the alert for the back half of our shift if we wanted to.
Not user friendly
Ridiculously cumbersome app for 2022. Should allow you to remain signed in on verified devices &/or allow sign in with a pin or biometrics. Should allow you to see all staff scheduled for *every* calendar day to make trade requests easier vs only letting you to see who’s working on your scheduled days. Should allow sign up above core numbers so the unit schedule coordinator can shift staff around as needed to balance skill levels vs a “first come first serve” model where if you’re not first in line to request a shift you’re just out of luck. Should have more options for notification personalization vs all or nothing. Most of my coworkers hate it equally. We would not use this app if our employer did not require it.
No directions- cannot use it
We were so excited when this app came out and like the simple design (unlike the awful desktop version which is a UI nightmare). We cannot use the API desktop version because it is limited to Windows…. We don’t use Windows.Anyway, there are no directions or instructions as to how to use this app. It is not that intuitive and no way to figure out how to enter time off, sick time, or change vacation schedules. Kind of a worthless toy and no one can advise us how to use it (as Steve Jobs once said, if software requires directions to use it, it is already a failure). A video or guidebook with screenshots would be so helpful.would be wonderful to finally be able to use API (an admin asst must enter this for me). Maybe with some instructions this app might finally permit many people to use API.
Description
The Workforce app streamlines key features from Time and Attendance, Staffing and Scheduling, and ShiftSelect®. Note: Available features differ based on your solution. FEATURES As an employee: • Add shifts during self-scheduling periods. • Request open shifts and trade. • View your schedule and request time off. • Clock in based on your location and get notified when there is a mismatch with your location. • View missed clocking alerts, clock in/out, sign off your timecard, and add/edit/delete clockings and calendars.
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