SunPass

Name: SunPass
Rating: 1.63667 (600 reviews)

Travel

View in App Store

SunPass

Travel

1.6

600 ratings

Age Rating

Seller

FL Dept. of Transportation/SunPass

View in App Store

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User Reviews for SunPass

Toll Money Belongs to Florida!

Started to write about how this app is broken and not even working, to spite the few odd raving reviews! Then I realized what was really broken was that none of this toll money we all pay through the nose doesn’t benefit Florida. It’s true, look it up! Some Spanish company came to Florida and bought our toll road system. Imagine if all Floridians- Locals with residency (6mos) pooled their resources to buy this money maker Toll system for Florida’s benefit!? Alaska pays every resident a chunk of the oil money they make. Florida should do the same with all that tourist money!

1 Realman, Nov 14, 2021

Terrible to Unusable!

I have yet to have a successful session on this app and have given up! This app is a Grade A piece of garbage!It’s slower than ANY of my apps, buggy and crashes, does not allow for copy and paste. I’ve NEVER completed a task, I’ve ALWAYS force quit it out of frustration.At this writing, the last update was two months ago, and it was over branding and how it looks. Ridiculous!!!State of Florida: you are obviously collecting massive amounts of money with the SunPass system; why don’t you hire a real company to build this app instead of the yahoo’s that are building it now! Every other app I have gets updates at least once a month, and 9 times out of 10, they read, “bug fixes”, “maintenance”, “speed issues”, in other words, they are up to date and constantly improving! Good designers are watching everyone else, to be the best they can be - don’t leave this to a couple of guys in your computer department, get real people who can improve this! It’s TERRIBLE and UNUSABLE!…

Acousti-head, Aug 17, 2021

Not user friendly!

The app is slow to respond. It’s not user friendly because it is hard to navigate, the account information is seems to conflict with real time information regarding account balances. Menu items are not clear so getting to where you want to be within the app is hard. It’s just a terrible app. Developers, if you review the post of comments and care enough for those of us who would like to use it in a good effort to make life easier and less cumbersome - please outsource the development of this app for greater good of servicing us so that we may have a better opportunity to enter acting with FL SunPass.

Aquarianrivers, Feb 01, 2022

Never updates

Past few weeks, I haven’t been able to access my account, tells me to check WiFi and connection. But works when I go to the webpage. At this point it’s very buggy and doesn’t seem like anyone notices the issues it’s causing everyone. And even if they are, at least keep us updated on trying to fix the issue. The purpose of using this app is to make payments to my SunPass, quick and easy. Rather than going on the website, which takes longer. Please fix bugs and update. Thank you

aspeaks25, Nov 16, 2021

Not working - Ku*cu ne valja

If you are new and wish to create an account, there is only an option to buy a transponder, you can’t say “I already have one” and that part comes after you se EVERYTHING. You have to start over and create an account through “Activate Transponder”. You go through the same process again, set up payment options, everything and in the end it keeps loading forever and the app freezes. I came from Eastern Europe and there are no such bad apps there, believe it or not! The interface and all is made like a high school project, not some serious developer - may appear pretty but is made in a way that the fields and the buttons are very basic, off center… just rushed, like a first working version at the time and they were “that will do” and it was left as is. Just ignore the app and do what you have via the website or whatever else, you’ll save your nerves and time.

FStoev, Jun 12, 2022

Supposed unpaid tolls

I just received an invoice for unpaid tolls. I use the turnpike every day, same entry point & exit point. I use the same transponder. I, for the life of me cannot understand how I haven’t paid the tolls. I can’t even get an explanation. I wish that the entry & exit points still had the the “paid or unpaid” signal. Any suggestions?

HDCVO, Apr 13, 2022

Best ever!!

I received a pay by plate invoice in the mail for a tool of $1 with a $ 2.50 admin fee. However by downloading and creating a new account on this app, I received a $4.99 credit for creating an account on the app plus a $2.50 credit of the admin fee from my pay by plate invoice. I used the credit to pay for a transponder . If you buy the card transponder it’s free with your credit or pay the difference of $10 for a mobile unit that can be used in multiple cars you own. The app works great and processed all transactions without a hitch ! Well done Sunpass !

Honcho501, May 18, 2021

Believe The Other Reviews

At first I was skeptical that this app could be as bad as the reviews were saying. But it is legitimately unusable. After attempting to download it once, and canceling the download, I finally got it added to my phone. Then it took several attempts just to open it, saying it couldn’t connect. And now I can’t even get past the online user agreement. As others have said, with as much money as toll roads generate in FL, there is no excuse for this. Pony up the money and get some devs who can make this app function properly.

Maestro3780, Nov 10, 2021

Need A Lot Of Work

Caveat: This is a review of version 4.2.0 on an iPhone X. Given that this is app has had four major versions one expects it to be fairly mature. Actually it seems to be still a noticeable work in progress. The app functions well for me (none of the errors others have seen) but it’s lacking in features and polish. Some examples:- The map of Florida toll roads cannot be zoomed. I’m sure it looks great on a tablet, but it’s basically unusable on a phone. - The social media tool bar at the bottom of the main screen partially covers two of the buttons such that you can read them and have to be very accurate when trying to use them. - You can’t add or edit vehicles for your account. Summary: While usable this app needs a bit more work to really get it polished.

reverendlinux, May 30, 2021

What good is a rep if all they tell you is I can’t help you.

I went to the visitors center by Florida Alabama line off I-10.I went to the kiosk and bought a pass from the machine. Easy right? I was expecting the representative there would help me get it going. Set up the pass right there. No such luck. So why is she there with her laptop? My tag was right outside, my credit card in hand (I bought the pass with it) my phone in hand so I could load the app. So why are we paying for the rep to be there again?

sovereign orazia, Apr 17, 2022

Description

SunPass is the Florida Department of Transportation's innovative Prepaid Toll Program. Incorporating the latest technology, SunPass can be used on Florida's toll roads and most toll bridges. SunPass customers typically pay less than cash customers at most toll plazas and exits on Turnpike roads.

Enjoy the convenience of managing your SunPass account, anytime, just by downloading the app and logging in using the same Account, Transponder Number, or Username and Password established for online account management. Features Check account balance. Add funds using a Easy Pay or new credit card. Save credit card for Easy Pay. View transaction activity. Update vehicle information. Add transponders to existing accounts. Update your transponder status. SunPass es un programa innovador de peaje prepagado del Estado de la Florida. Incorporando la última tecnología, SunPass se puede utilizar en todas las carreteras y casi todos los puentes con peajes a través de la Florida. Los clientes de SunPass pagan los peajes más bajos, ya que las tarifas son más bajas que las tarifas en efectivo. Disfrute de la comodidad de manejar su cuenta de SunPass en cualquier momento, con solo descargar la aplicación e iniciar la sesión utilizando el mismo número de cuenta, número del transponder o nombre de usuario y PIN establecido para el manejo de su cuenta en línea. Chequear el balance de la cuenta. Agregar fondos usando Easy Pay o una tarjeta nueva. Ver la Actividad de la cuenta. Modificar la información de los vehículos. Agregar transponders a una cuenta existente. Cambiar el estado del transponder.