StyleSeat - Salon Appointments

Name: StyleSeat - Salon Appointments
Rating: 4.91643 (246440 reviews)

Lifestyle

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StyleSeat - Salon Appointments

Lifestyle

4.9

246.4K ratings

Age Rating

Seller

StyleSeat, Inc.

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User Reviews for StyleSeat - Salon Appointments

Canceled

I had been with StyleSeat for 3 years or so with everything going great. There were times the app glitched up or had some problems but I can look over that. The problem I have is their customer service. It’s horrible. I had been looking at switching because styleseat sends out prompts to clients saying “put your credit card on file” or texts clients saying an “opening became available” but it’s not the right time frame for that client. Clients get confused because now they think they can get in earlier but really it was an opening just for a haircut not color and cut. BUT the past two days I’ve had to deal with their customer service and it’s awful. I needed my 1099 form which I never received. Simple request. Apparently not for them. For some reason after 3 years they had to “verify” my account and they held this over my head before the would provide me with my 1099. They said do this and do that THEN we’ll send your 1099 form. Honey, that’s not how this works. Because of this I CANCELLED styleseat. Let me tell you to cancel isn’t easy either. Long story short I’m so happy I left StyleSeat. Besides the monthly fee and all the little charges our clients get it’s ridiculous. It was a little nerve wracking to switch but I’m so happy I did. So, thank you StyleSeat for making me switch to another app!

Alos2576, May 21, 2021

Terrible app

never get this app unless you know the stylist personally and have met them. The stylist are also a problem with this app. This company is terrible and it doesn’t help the costumers at all, this app is a complete scam in my opinion. Charging customers a $1 for an appointment is outrages and auto setting a tip for $30 is stupid. My main concern is the entire system. Their should be videos on how to do everything but it’s not. No phone number for customer service which i believe to be very unprofessional and then stylists themselves are very disorganized. Why are y’all allowing Stylist to set up without them adding a Address or Phone number to reach them at. Once again very unprofessional, i feel like i wasted my time with this app. I’ve emailed dozens of time and i get no response and i made sure to not only use my phone and Devices when I tried to cancel my appointment and it did not work. The set up is very crazy. at first I just went out to reschedule my appointment but when I tried to do that it would not let me and then there was no button for the cancellation. When i read the hat to do i did just that but the app is just not working. I made sure to click everywhere and nothing work besides the payment option it’s clear this app just wants my money, i’m considering taking legal action because i can point out multiple law breaking issues. This is not the last time you’ll will be hearing from me.

Bubblesthekeke, Jan 12, 2021

Inconsistent

I have been using this app for at least 6+ years. In the beginning clients along with myself loved the app! It was so user friendly and helped out a lot. As the years have gone by- especially once they started charging a high monthly fee of $35- the glitches started and constant updating. Now they have a feature where clients HAVE to put in a credit card in order to book. In the past this was always an option and the stylist had control to keep it on or not. I am finding this very frustrating & clients cards are getting "auto checked out" when they have always been cash & check customers. With the amount of data breaches I don't blame anyone for not wanting to store their card in a system. The app is constantly changing and it's difficult for myself and clients to keep up with. I never know the exact protocol. Also, it's near impossible to get a sincere response from their customer service. There still is no customer service phone number listed anywhere- simply email. When I do send emails most the time I get an auto response back and very generic directions or steps forward. This is especially frustrating dealing with payments. If you asked me 4 years ago how I like this app I would have had nothing but great things to say! Moving forward now I'm hoping to find something more reliable and hopefully not so expensive. Look else where before you sign up for styleseat

Desty130, Apr 10, 2019

Tired of being harassed into using their credit card system

I’ve been using StyleSeat for over 7 years and it worked great. I used to highly recommend it to my co-workers. They have developed over the years to add a lot more features (yay!) which you could level up to use or elect not to. Then they started adding credit card processing as an elective feature, which was fine at first until my client were constantly being asked for their credit card numbers (even though I do not use style seat for credit card payments and have been reassured multiple times by their support staff that that prompt has been turned off). Most recently, they’ve added a .99 booking fee to the clients for booking with me, WITHOUT MY KNOWING. The result is that my clients are now calling and texting me instead of booking through StyleSeat (because we allllll know how common data breaches are these days...) so I ask, why am I paying for an online booking service when my clients no longer want to use it to book online?? Currently searching for alternatives and hoping StyleSeat will re-evaluate their options and plans. They used to offer a lot of freedom in using their system but have since forced their subscribers to fully adopt them in every area. I’m bummed and frustrated at this point.

Emichalhair, Jan 10, 2020

Taking advantage of their clients and mine at this point

Around 7 years ago when this app started it was good .. it was a little glitchy but it was fair and it was functional and it made my booking life way easier.. fast forward to the last couple months. Without a warning they started charging my clients a dollar on top of me already paying $35 monthly and they take 3% from checkouts. So that being said I told them I’d rather them not take a dollar from my clients because I’m already paying the fee .. they said this isn’t an option and they were doing what other booking sites do (ive yet to see if that’s true but Im looking today on my day off). So after deciding after all these years of me promoting their app because I have a very successful business they would at least consider how unfair this is .. they refused and now they are making all the people check out automatically when some people just pay me cash or use Venmo ... they are making it very difficult for me and my business and I feel trapped because all my clients info is in here and allllll my future appts .. also .. THE APP IS STILL SUPER GLITCHY!!! Like the worst app I have on my phone so thanks a lot styleseat for treating ur clients like crap because ur greedy

Ghostcincinnati, Feb 09, 2020

All of the 5star rating are fake, SCAM app

If you are a professional stylist BE WEARY OF USING THIS APP. Check the BBB for StyleSeat, they have hundreds of complaints from stylists & client, along with an F rating. Currently searching for alternatives to this app because it does not work in a professional stylists favor. 1. You pay $35 monthly for the possible acquisition of new clients, heavy on the possible. 2. StyleSeat takes a percentage of every card payment processes through the app. 3. StyleSeat forces all clients to pay through the app by telling them “This stylist PREFERS touchless payments only” while telling the stylist “This customer prefers touchless payments & wants to pay through the app.” Which are BOTH LIES to make them more profit. Because they’re so concerned with profits, they allow ANYONE to use their platform without verifying if the card put on file is legitimate. Therefore clients can come in under the guise of TOUCHLESS payments, get a service done, leave & “the card on file” DECLINES. The only help StyleSeat offers is to “Reach out to the client to pay with a different card.” Or “block the client from making future appointments with you.” The money and time lost is completely on the stylist and StyleSeat takes NO accountability. Then if you complain THEY SHADOW BAN YOUR ACCOUNT so that any prospective clients cannot book with you.

King Nay, Jul 18, 2022

Customer service is awful

*********ATTENTION!!!!!!****** think long and hard and do your research before joining this company!!!!!! I don’t even know where to start. It is not near impossible to get in contact to fix a problem, it is just impossible! Which was THE number determining factor of me switching services. How on earth after being around for so long, do they have zero support when needing to talk to someone other than email????? I don’t get it. Especially when their competitors do.I unsubscribed last month to finally make a switch. This past week i had an oops on my part and missed a day if transferring times of appts. I’m lucky my first client was so understanding of my mistake. I tried to contact styleseat to see what i can do to just see my books to make sure i wasn’t missing any other days. No one responded or be found! So today i get an email saying i have an appt. but won’t say what just the time. i thought i could quickly check and unsubscribe right away without having to pay a whole month I’m not using. Nope it’s pending in my back account. No customer care to call. They have a phone number on my bank statement from previous withdrawals with styleseat so my bank gave me that phone number. Which just goes to a recording of a different company....If you’re on the fence about joining or switching, don’t join and definitely switch! Far better services that offer so much more and they are cheaper! And have all the support you need :)

kristinfell, Feb 22, 2019

Not Business Friendly

I have been using StyleSeat for eight years!! The honeymoon years were great when there was no monthly fee and my clients weren’t charged to booked. After the monthly fee for stylists was set everything about the quality seemed to change. My issue isn’t the monthly fee but it seemed to give StyleSeat a false sense of permission to control my appointments. I’m aware that there is a commission based type booking option but why would I pay StyleSeat for the work I do. Especially if I’m not getting business friendly performance from it. I’ve tried adjusting the premium pricing but it keeps resurfacing. I’ve turned off the auto-checkout and my clients have also but it is still set when my clients book. And it can’t be removed. I don’t accept normally payments thru StyleSeat because there’s another 3% fee on top of the monthly fee I pay and the $1 for booking that my clients pay. But the auto-checkout forces me to accept payment thru StyleSeat and receive a payout minus their cut. And at least 5 times out of the week I try to access my calendar and I literally get a blank screen for extended periods of time. Sometimes i cannot even tell my client what their total is because I’m looking at a blank white screen! I’ve tried resetting the app and I even bought a new phone. I’m at my wits end and ready to switch to another booking application. This app slows me down in checking out clients and it makes me look unprofessional and unorganized in front of my clients.

Liftedstrandsbymorcia, Apr 13, 2021

StyleSeat, you have seriously lost your mind.

How do you take perfectly loyal monthly paying subscribing stylists of 10 years and then suddenly, with no notification, begin contacting our clientele we trusted you with and force them to enter their credit card info, directly charge them a $1 every time they book online, text them that they can book for an earlier slot if they pay Styleseat a percentage of the cost posted next to stylists listed service cost (completely unsolicited and with no options to stop them from doing so) and then, when asked why, they answer it’s because it’s GOING to be a better service for the client in the near future? Not now. But in the future. Who does that? I have no idea who took over from the people that originally started this company but I seriously feel I’ve encountered the mob. I’m not joking. I’m worried for the security of my account, personal info and all 300 of my clients who we should have been able to trust them with. If I didn’t have to spend all my energy and time right now having to start over again and transition everything with a whole new company, I’d seriously like to sue the crap out of you. You are horrible people. And a horrible company. You don’t know anything about customer service, business ethics or basic human morals.

MadfanLaFemme, Nov 09, 2019

Do not use this app as a client. Please read and save your money.

I have been using styleseat for a couple years now. Never had any issues until recently. Issue #1: styleseat recently changed their terms of service and no longer allows you to handle transaction disputes with them/within the app. Issue #2 StyleSeat allows you to save your credit/debit card information but DOES NOT ALLOW YOU TO REMOVE IT if you have an upcoming appt unless you cancel the appt. Which bring me to issue number #3 and #4. I received 4 notification emails this morning from styleseat. Two of them were were notifications of appts that were booked FOR me by a professional. Two of them stated that these appts were also prepaid for, the times the appts were scheduled for haven’t even happened yet. Circling back to issue #1, styleseat doesn’t allow me to dispute transaction anymore, and circling back to issue #2 I could not remove my card to stop further transactions unless I canceled the appts. But I could not cancel either of these appts because they were FRAUDULENTLY PREPAID for. This means that this exploit could have continuously charged me funds had I not contacted my bank. This is the poorest and most irresponsible design I’ve seen around the transaction aspect of an application. I will never use this platform again and I advise others not to as well.

Sdc9, May 14, 2022

Description

StyleSeat is a beauty and grooming marketplace that helps millions of new clients search, discover, and book beauty and barber professionals. It’s the only booking platform that grows your revenue for you by helping you get exposure to new clients and earn more for appointments. FOR PROFESSIONALS: Most professionals double their revenue in the first year with our unique growth features: - Get promoted and get exposure to new clients through StyleSeat’s marketing program - When you have last minute cancellations, StyleSeat will reach out to clients and help you fill them - Get paid more for your most popular time slots - Get paid when clients no-show or cancel late - Accept touchless credit card payments - Take up-front deposits - Get a professional online booking site that gives clients info about your services and prices - Get bookings directly through Instagram - Share photos of your best blowouts, braids, makeup, nails and haircuts - Manage your calendar, availability, and personal time - Send automatic appointment reminders so clients show up to the salon on time - Boost business and get more bookings with email marketing and promotions - Keep track of important client notes and booking history - Attract new clients to your salon by highlighting their best reviews FOR CLIENTS: Clients can easily discover and book beauty & barber appointments online.

Whether you’re looking for pedicures, lash extensions, weaves, or new hairstyles, StyleSeat offers a convenient way to browse photos and reviews, get important pricing information, and book appointments at a time that works for you straight from your professional's calendar. - Browse photos of hairstyles and color and find a salon that’s right for you. - Never miss a massage with helpful appointment reminders. - Book recurring appointments with your barber so your haircuts are always on schedule. - Realize you need to get your nails or makeup done for a wedding but it’s too late to call your pro? Hop on StyleSeat, find their next opening, and book a manicure. - Tired of the same hairstyles and nails? Browse the directory and find a stylist that’s a better match. WHY STYLESEAT IS A MUST FOR INDEPENDENT PROFESSIONALS: On average, stylists waste more than ten hours a week on various administrative and business tasks. Imagine how many appointments you could fill with those extra ten hours! StyleSeat does the busy work for you so you can focus on delivering great services and getting paid. - Your service menu is online. Clients can look through your services, read the descriptions, and get pricing information so you can stop wasting time answering inquiries. - Clients book themselves. You won’t have to schedule a single appointment — no phone calls, texts, or DMs. Once you share your schedule online, clients can find a time that works for them, put a credit card on file, and book an appointment. You get a notification once the appointment is booked and all you have to do is show up and work your magic. - You get bookings 24/7 Allowing clients to book and reschedule 24/7 means you never miss out on the opportunity for a booking — no more phone tag, texting back and forth, or full inboxes. - You can easily accept touchless payments with credit cards. Clients put a credit card on file so check out is quick and painless. - You get detailed reports. See a breakdown of your daily/monthly/yearly sales, deposits, and transactions — no need to manually keep track. - You get paid when clients don’t show up. The average stylist faces 1-2 no-shows a week. For some, that can add up to nearly $5,000 a year. Set up a no-show late cancellation policy and clients will be required to enter a credit card when they book.