Booksy for Customers

Name: Booksy for Customers
Rating: 4.91981 (313913 reviews)

Lifestyle

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Booksy for Customers

Lifestyle

4.9

313.9K ratings

Age Rating

12+

Seller

Booksy International sp. z o.o.

View in App Store

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User Reviews for Booksy for Customers

Service/Help with App issues is Nonexistent

I’ve made contact to get help with them via the app and via email, yet, I get the same robotic response asking for more details. Not sure how much more detail is needed when I’ve given exact details of the issue. Srsly! This app has potential, but the lack of consideration when help is needed makes the app not worth my time. I have other apps that work perfectly so I’ll stick w/them or I’ll call to make/cancel any appointments. Something as simple as getting my phone to receive a text confirmation shouldn’t be so difficult. Especially, when I always got texts from Booksy then all of a sudden it stopped. Yet, CS keeps telling me that it must be because my number is connected w/another account. Srsly? How so? Anyway, thanks for reading my rant! Hope your experience is a better one 😁

#RoCuo, Apr 27, 2022

This app lied to me and forgot something

I live in a state that has started the process of closing back up for Coronavirus. I have been trying to get a haircut in before it’s too late and all the barbershops in my area are appointment only. The one I usually go too was booking through this app I had attempted to book a haircut for yesterday. However, this app neglected to be updated to the fact that the barber I had booked from said shop was out of town and could potentially come back with Covid. This app lets you book appointments without having any idea if not only will you get your appointment but also if the place you’re booking your appointment at is taking proper Coronavirus measures other then following appointment only. I had to reschedule with someone else and now I have to worry about their Coronavirus precautions. Find some other way to book or find a different place rather then use this app.

Bass champ, Jul 23, 2020

They care about their app

I had ran into an issue where the “book again” button didn’t work and I had to search the name of the barber and do everything over again. I left a review on that complaining. I wasn’t expecting anything of it but then the support team replied saying to contact for more help. But I didn’t because I didn’t care enough to go through all that. Now I’m looking to see if any of my apps need updating and I see Booksy. They rolled out an update to fix the book again button! Shoutout to them because they actually take every little thing seriously.

Chig55, Jan 05, 2022

App crashed before my appointment!

This is not the first time this has happened either so I am extremely upset. I booked a haircut appointment with my barber expecting for the app to be functioning before my appointment. Literally an hour before my appointment I go to the Booksy app to make sure my appointment hasn’t changed or to double check the address and the app is not working. The app says cannot connect to the server please try again in a few minutes, which is actually hours. And the fact that it only did it right before my appointment started twice makes me even more mad. If I hadn’t texted the barbers phone number outside of the app days before, I wouldn’t even have the address to the place to know where I’m going because your app is unreliable. There was even a update available so I updated the app and still couldn’t get on the app.

Coolllllghhh, May 26, 2020

Easy for people to get scammed

There needs to be a better system or a better way to communicate with the shop owners when booking an appointment you receive a confirmation email however I’ve already pay for my deposit but the person who them self is unaware of my appointment. I had no way to communicate with the person I called the number multiple times I text multiple times I even search for the Instagram to get to communication with this person and when I called Booksy’s customer service all they did was give me the same phone number and didn’t offer any help on how to communicate with the person more. I was adviced to contact my bank to get the money back. Maybe they shouldn’t require a deposit or mandatory deposit maybe they should only have you put a card on file and allow a full refund.

Giggleso8, Dec 18, 2021

Barber's great - not sure about the app

This is my third time to attempt a review of Dom's Barbershop in Poland, Ohio. The first two times it said I chose a nickname that has already been used. If that was the case, I could live with that - but then it threw out everything that I had typed when I clicked OK! Hopefully, the third time will be a charm.First of all - John Monroe at Dom's is first class and an excellent barber. I had to schedule with John upon the recommendation of my nephew because across the line in Pennsylvania, where I live, barbershops have still been shut down because of the pandemic. My wife and daughter suggest that I make John my new regular barber! My pandemic hair had me looking like the "heat miser". John got me all cleaned up and looking as good as this mug could look.I rate John and Dom's Barbershop 5 stars but gave this review a 4 star rating because of my frustration with the app.

Gobbleknot, May 22, 2020

Poor Business Practices: Passion’s Barbershop

Early this morning I made an appointment for my wife to get a hair cut. The appointment was accepted. Then at 1:03pm the appointment gets canceled. My wife aligned her day for this appointment. I will say that they tried to give us an option of going to another barber that they knew. I understand that they tried to reschedule for another day. I understand that they will get more money from braiding someone’s hair. It does not excuse them canceling the appointment, especially with so little time to find someone else. My wife needed to get her hair done today. We have an event we are attending tomorrow. Now I am trying to find another barber but it appears that no one is available. We don’t have the time to do any walk-ins. The only reason why I am putting this below is because I couldn’t put it with why I cancelled my appointment. Below is the message we received from Passion’s.Hello Mrs L***** ******. I believe your husband booked a trim for your frohawk. I have a walk in client that requested braids. The service she requested will leave me booked up for the rest of the day. Please walk into Markstyles Barbership in Menlo Park they will be able to help you Or we can reschedule for Monday. Thank you for your inquiry.

Houzehunterz, May 13, 2022

Can’t Reach Customer Service

I scheduled an appointment for barber shop business that Id been to before when I saw it here and received a text from the barber saying sorry for the inconvenience they’d changed locations but the new location was a house! This is not true btw the barber shop I was trying to book is still in the same place the barber on the Booksy account just doesn’t work there. And I was not able to cancel after booking the same day appointment without them charging me the full price. So I was charged $45 for not wanting to go to some Guys house for my son’s haircut. The barber blocked me after I told him I didn’t feel comfortable coming there and wanted a refund and I’ve been trying to reach out to Booksy ever since with no luck. I filled out the contact form and I call on a daily bases and am prompted to use in app chat which is not in the app.

MomGoals92, Dec 02, 2021

Disappointed in the no contact

I booked an appointment with one of the stylists on the app. Booksy too my money, and when the hairstylist cancelled with out any notification and didn’t show up Booksy tried to charge my card a cancellation fee. That’s not right because I didn’t cancel the appointment. I held my end of the commitment. Boosky should have a way where they hold the money and if both parties don’t uphold the commitment either cancel the transaction or charge the cancellation. I had no one to contact to report the person that did this. They only allow you to rate if the person did the service, and it shouldn’t be that way. I should be able to leave a review rather the service was rendered or not. There is no telling how many people that she has done this to, and she still end up with a cancellation fee. I wish I could give this app no stars.

Mookie_88, Apr 19, 2021

App UI is great but core features don’t work

You book this really important cut the day before a very important day. That works pretty well. This app’s flow was well tuned. Days go by and you receive a push notification that your appointment has been changed - tap to confirm this change. Except the notification doesn’t bring you to the appointment in the app to confirm, ok poor development but I can find it from here right? Yeah, sure, but there is no option to confirm a change. Looks no different than a booked appointment. Let’s try using the email that you receive to confirm the change, yeah that too doesn’t take you where you need to be. So where to now? No way to confirm a change like it wants you to 🤷‍♂️ I know what I made it for and can see the time was pushed back. No big deal. A week later I show up for my appointment at the new time but wouldn’t you know I no longer have one. I couldn’t confirm a change so my appointment was dropped. Thanks team!

sliturnek, Feb 16, 2022

Description

Booksy makes it easy to book your appointments anytime, anywhere so that you can get on with your day. Browse for beauty, wellness, and health services to find local providers, compare pricing, and view open appointments. When you find a provider you vibe with, you will be able to book instantly, but that's not all..

With Booksy you can do more, better: - Look Around: Use our marketplace to discover local providers near you. Visit their profile to view a full list of services and prices, browse portfolio pictures, and hear what others have to say. - Book 24/7: Booksy allows you to check for available appointments without having to pick up the phone. Simply find a time that works for you and get on the books. - Get Notified: You’re busy, we get it. We’ll send you reminders so you never miss an appointment again. - Manage On-the-Fly: Plans change and schedules shift; Booksy makes it easy to reschedule and edit appointments without the back-and-forth. - Contactless Payment: Paying is fast and easy with businesses who have Mobile Payments & Gift Cards enabled. May vary by Provider; check provider details on their Business Profile. Scheduling appointments shouldn’t feel like a chore. Booksy makes it easy to book all of the services you love, from the palm of your hand. For business owners looking to streamline the day-to-day, check out Booksy Biz, our app for providers. You can also give us a shout to learn more: [email protected].