European Wax Center
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User Reviews for European Wax Center
PLEASE FIX YOUR APP
I have been going to EWC for years; it’s convenient, the wax is great for my sensitive skin (other waxes have left me irritated), and the wax pass and rewards system means I can book an appointment anytime, anywhere. HOWEVER, the new app version has been giving me nothing but issues. I have had problems with logging in, sometimes the home page does not load, and when I try to look at multiple locations for a convenient time or adjust the services I want to book, it throws me out of the system with an error message saying “account quota exceeded”. I also cannot seem to change my location to look at centers in another area, which is super inconvenient if I’m traveling and want to pre-book at a location in another state. The new interface is nice but there are so many bugs with this new app version :(
a miserable, broken app
i’ve been using the app in its different iterations since about 2018 or so. it’s always been broken. at one point in 2019 or 2020 it completely stopped working and it seems they gave up on it and the website, so scheduling an appointment was frustrating. this new app doesn’t seem to be much better. the design is slightly more appealing to look at but the UX has not improved. the scheduling feature almost always has something wrong with it - once i went to reschedule an appointment and it was showing me that there were no availabilities at all for the rest of time. had to cancel and rebook completely. after one particularly bad appointment, i was prompted to rate my experience, but then that pop up went away before i could do anything and i have not been able to find it since. currently, im stuck with a loading screen that is preventing me from selecting anything at all and it won’t go away, even when i close the app and restart it. it’s genuinely one of the worst apps i’ve still felt compelled to use because i hate making phone calls and almost always have to reschedule my appointments due to work.
Disappointing first time
Saturday was my first time going to the EWC in Fort Worth which was my second Brazilian ever. With that said, the lady was very nice through the whole process but did mention that she had only been waxing a couple months. Toward the end, i asked her if she got everything and she said yes other than a few stragglers that is just due to still being new to waxing and the hairs haven’t grown out enough. Once i got home, i was extremely disappointed to find that there was much more than just a few very short hairs that hadn’t been removed. Even the very first time ever getting a wax, more hair was removed and it was much smoother. This time, i thought it would be even better than the last since i had more time for some of the hairs to grow longer. Well unfortunately and disappointingly enough, i already feel like i need to get another wax already and it’s only been a couple days. That said, I’m not sure that i will ever go back and it’s frustrating to know how much money was spent to have hair removed yet there is still hair that is very visible.
A decent app, but could be much better
I’ve been a customer since October 2018 and have several different types of waxing services at my local EWC. I love my local EWC and I use the same wax specialist each time as she’s the best. My issue is the app could be much, much better. It’s great for scheduling a new appointment, keeping track of your upcoming appointments, and keeping track of your wax packages. However, it could be much better. The app should have the prices listed. If the prices are on there, they must be buried so deep I’ve not been able to find them. I have to do a google search to find prices. Also the app should allow you to cancel/reschedule appointments. This is a pretty basic thing. If I make an appointment while at my local EWC, that appointment hits the app within 15-20 minutes. Why shouldn’t I be able to cancel/reschedule thru the app? It’s annoying to have to call and speak to someone if I need to reschedule. Also I love some of EWC’s post-wax products and you should be able to order the products through the app. Otherwise, I love getting waxed at my local EWC.
Scheduling issues and logging of appointments on app
This app doesn’t show the reservations that are made for you at the EWC location. So at the end of each appointment they ask me if I would like to schedule my follow up and I say yes. It’s a Brazilian so I don’t come back for 4-5 weeks. I try referencing the app to confirm the date and time and there’s no indication that I have a reservation. I try checking my emails to confirm and I don’t see any confirmation emails confirming The appointment I just made at the location. When you make an appointment in the app it sends you a confirmation email. The app doesn’t register any reservations that you have made in person and even when you go through the website it shows as though you don’t have anything booked... the app doesn’t track your last visits or who was your sever so if you don’t remember their name you can’t book your follow up with them. When it sends out the confirmation email it doesn’t include the servers name.... Also the app makes you book an appointment through the website so it’s kind of like what’s the point of having an app?In short, it would help if the app tracked all your prior visits at least the date, location, and name of server. It would also help if the app displayed appointments made through the app as well as those made on site in one of the many EWC locations.
My Last Waxing
I love the European Wax Center! I have been going there for about 10 years and never have I encountered a problem like I did with my last wax, that’s the reason for the rating. I usually go to one person and one person only but she just recently got promoted and is only working one day a month and only waxing a select number of people and I missed my last appointment due to having to fly out because my sister went into labor early and I couldn’t get into see her before my flight! So when I came back my next reservation was still 6 weeks away and I hadn’t been waxed 6 weeks. I get my eyebrows and Brazilian done. I said to my self okay one isn’t going to kill me it’s going to be fine. Well I was wrong the girl whom waxed me, tore a chunk of skin off of my vagina leaving a hole I had to go to my obgyn because I was in severe pain and she had to put me on antibiotics because she didn’t want it to get an infection due to it being an open sore. I love the European wax center but my last visit left me scared literally!
First time
This is my first time and I saw EWC had promos going to I booked according to that. The promo stated a first time wax for free, underarms, eyebrows etc. and 50% off first time Brazilian. So with that being said I ordered a free underarm, full Brazilian and legs. I went all out because my best friend wedding is approaching. I called before booking to see how much it will be with promos and I was told 70$. Which is Great, once I got finished waxing the receptionist tried to charge me $90+. I expressed to her that I was told it would be this and my discounts, she argues and that I could only choose one offer. Which is doesn’t say on the app and lets you choose more than one. And even so that’s why I called and the employer told me it would be 70$. People need to make sure they’re accurately expressing services correctly.... now onto the service the waxing lady was very nice. However I still have a lot of hair on my armpits and Brazilian isn’t smooth either. I feel disappointed cause I could’ve just saved my money and shaved and I would’ve avoided the pain, hassle, and arguing.
Ask for Zyn
I got waxed from Zyn, was my first experience not bad at all. She explained I needed to exfoliate 3 times a week, and make sure to put lotion and light oils on my private and between my crack lol. I got the Brazilian wax. Didn’t hurt much I would say a 4 and maybe because my hair was long and I wasn’t moisturized so other than that probably would’ve hurt at a 2 out of 10, with 10 being the worse, so not too bad. Go for it ! Ask for Zyn, she’s nice, and talked to me the whole time, explaining eveything, and why I should do this and that. Also not judgmental so I recommend her to new comers or anyone whose been going but never got a Brazilian, she’s the one you should request ! Tell her Tiara Ford went you!
Last six months terrible
I never write app reviews, but the frustration of this one is killing me. This app was good - aka working - but then about six months ago it stopped. I was told corporate was doing an overhaul to it. I couldn’t login, access reservations or anything. A few weeks ago I was finally able to login but none of the information related to my wax passes are showing correctly and no past or future reservations show up on the app. The reason I loved this app was because I could easily track my wax passes and reschedule my appointment if need be. I can no longer do that rendering the app useless. Please fix or go back to the prior version. Also, if you’re going to do an overhaul of the app where it’s inaccessible for months, you should inform your customers. I’m constantly asking my local store if they have any info and they tell me it’s all corporate. Communicate with us: we will appreciate it and respect you for it.
The App is as awesome as the Wax
I usually don't download apps for services because who needs the extra hassle? But this app was super simple! My newly created account integrated smoothly with my existing information from just calling to set up my appointments, including my upcoming appointment and wax pass information. I was able to reschedule easily -- they even made it so it automatically selected my usual technician and I didn't have to search for her work days & times. My only recommendation for making this app better is to remove some of the graphics to allow it to run a little faster. It's not SLOW, but does seem to glitch a little when loading a new page before it fixes itself.
Description
With over 800 European Wax Center locations nationwide and the most highly trained estheticians in the industry, staying smooth has never been more convenient. Easily book and manage your wax reservations, check your EWC Rewards points balance, save time at check in with digital pre-reservation forms, app self check-in and so much more! Download the app today and book now at a center near you.
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