Sprout Social
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Mobile
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User Reviews for Sprout Social
Best Social Media Scheduler on the market!
Sprout is by far the best social media scheduling platform I have used. Their integrations are really easy to set up and use. There is robust reporting and a lot of other APIs you can plug-in. For the price this is definitely the best tool on the market I have ever used.
Decent, save for a few issues
I love Sprout, I do. I’ve been using it for about 5 years and it’s a powerful tool. The app works great with an older iPhone, but if you’re using the app with an iPhone X, expect the keyboard to cover the area where you would be able to type a response. It doesn’t happen all the time but when it does it’s really frustrating. I also wanted to share a Customer Care experience. Usually Sprout’s CC is amazing but we had a really weird experience yesterday. We had to reset our password like 5 times to be able to login (again, specific to the app). I don’t know exactly what happened but the agent who was helping us continued to say there was nothing he could do to help, and that we were typing the password incorrectly. There is nothing more patronizing and frustrating to receive CC that assumes you and your 4 different employees with phones are all typing the password incorrectly when the login/pass worked all all of our MacBooks. When we pushed to log a bug, the agent said “there isn’t a history of these complaints so there was nothing I could do.” After like 5 app uninstalls/reinstalls with all of us logged out, we finally got back into our account. I just wish that this agent would have tried to listen rather than assume we are all a bunch of idiots. Nothing worse than: “did you try to turn it off and back on again” when your whole team works in IT/tech.
Sprout app review
3 stars might be too much but you need to step up your game. In this day and age and the industry we’re in, you can’t have more functionality on desktop than the app and these many hiccups on the app when trying to schedule and make changes to the content calendar. We have to be mobile and have ease of use on the app and right now there isn’t as much usability as on desktop and trust that it will do what it needs to.
Horrible Customer Support
For months, I was unable to post from the app. Contacted customer support and would receive email responses in the middle of the night.When I would call, the rep would never be available and never returned my phone calls. Then, I would get emails telling me the issue had been resolved and the ticket closed. Spending $100 a month and not being able to resolve a posting issue is unacceptable since the sole use of the app to be able to post across multiple accounts.
Good, but issues posting to Facebook
**Update: the link preview issue was solved by removing and reconnecting Google+. Apparently that is the metadata scraper Sprout needs for Facebook and LinkedIn. Overall this is a good app tied to a great social management platform, but for some reason I can't effectively share link posts to Facebook pages from the app. No link preview shows in the Sprout app and the resulting post just contains a link. I think there's a compatibility issue with another setting or app on my phone but can't figure it out and neither can Sprout support. Maybe app devs here can.
Desktop version is great, app has too many glitches
I love Sprout on desktop for scheduling, listening, and reports but the mobile app always has some glitch whether it’s the smart inbox not pulling in comments, the scheduler not allowing saves with edits even though nothing is exceeding characters or photo hasn’t changed so everything is within requirements, so I basically can’t edit posts on mobile which should be a key feature. Frustrated enough that the two things I need most for the mobile app don’t work so will likely be deleting.
Need to fix the bugs.
This service is so annoying. As a social media marketer, I want to schedule posts and post things quickly. With all of the app and web failures that Sprout Social has, it makes it very hard to do my job. I keep using this service because there’s really nothing else like it at this time but they REALLY need to get the kinks figured out. I spend 15 minutes trying to post something from their app to only give up and airdrop it to myself...
Best social media manager app/program
Would definitely recommend, great interface, user friendly, insightful data reports. Overall, an efficient tool for those who are handling multiple social media profiles.Only one thing makes me salty, when there is a server error, sprout social will be unable to post my content, but it still will be removed from my queue. So I’ll have to remake the content.But I’m sure it can be fixed in the future.
Fix the constant bugs!
I have to use this per my contract maintaining 7 social media accounts for an auto company and I’m constantly getting errors and having things not save or my manager not getting requests for approval. It’s like 1/4 of the time these things happen, which is pretty ridiculous, and I never change the method in which I do things, so it’s not user error. They’ve already done an update based on a complaint I had months ago. Since then, I always check for an update but most of the time, there is no update when these things happen. It’s making my job way harder than it should be and I look like a flake or complainer when I’m neither. Fix this thing, please.
Needs better notifications for Instagram video posting
Instagram publishing may be limited with video but the reminder notifications for posting them is far too limited. I’d like a suite of reminders. I’d like to set it as a bonafide alarm, send me a text and then give me a call if I’m 15 minutes late. Of course I’d like to be in control of them but this needs to be more robust. It’s really hard to remember to post at random times of the day. And my notifications sometimes don’t make themself apparent and go unnoticed. So I have to set additional alarms in my calendar to make it work. In my settings I set it to not go away unless I address the notification and that did not work.
Description
The perfect companion app for Sprout Social so you can manage your social media anywhere. You must have a Sprout Social account to use this app. Sprout Social is a social media management and engagement platform that helps you manage your Twitter, Facebook, Instagram, LinkedIn, Google My Business, and Tripadvisor profiles all in one place.
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