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User Reviews for Opcity
Potential, but lots of issues
In theory this is a great source of leads, notification issues hold it back. Multiple times I have had my phone open and not got a notification and then realized I missed a lead. I’m not new to speed to lead concepts and am always ready, and yet somehow I miss them? This in turn hurts my score even though the fault is with the design team. Could be a great app but rn it is just average.
Many bugs to work out
What is the biggest bugs that I’ve seen is when you accept a referral call and on the phone with the client they were still send you referrals . Which get sent to expired and hurt your referral score. I I can’t take the call because I am on the phone with another client, Opcity should automatically put your account on snooze until you turn it off after excepting a referral call
Terrible….waste of time.
I have used this app for well over six months now. I’ve had a few closings from the leads generated from this app. I have not received one lead in six weeks. However, when looking at my stats, it says I am not claiming leads or that I have skipped over leads. I can’t claim them if I don’t get them. I have used the “send test” to make sure my notifications were active. I received the test notification however, I’m still not receiving any actual leads. I have uninstalled, reinstalled… several times.
Title for Sample Review 1: "Disappointing Experience — Opcity's Lead Quality and Technical Issues"
"I tried using Opcity to find leads for my real estate business and unfortunately, my experience with their platform was not as successful as I had hoped. The quality of leads I received was disappointing, as most of them did not pan out and were not prequalified as promised. Additionally, I faced glitches and technical difficulties after updating my phone, which prevented me from claiming any leads at all. I was very disappointed with my experience and hope that this feedback will prompt Opcity to address the issues and improve their service. As a professional in the real estate industry, my success relies heavily on the quality of leads I receive and I strongly believe that investing in a lead generation platform should yield a positive return. While I appreciated the concept of Opcity and the promises it made, it did not deliver the results expected. Overall, I cannot recommend Opcity at this time."
Misleading
Their site says that the lead notifications are sent to one agent, then a few seconds later another agent and so on….but even if I click on the lead the second a notification comes through, it still says someone else got the lead. Or it says someone else got the lead, but I still get a phone call with that lead but my stats don’t reflect it as won so that effects my score negatively. Plus, so far, none of the leads I’ve won have panned out into anything.
Hit or miss, annoying bugs
I’ve been able to claim and close some leads but seems most of the time I’m missing them even when actively on my phone. That’s annoying. But the most annoying thing for me is the notification dot, I’ve gone all throughout the app and can’t find any new notification but the dot is still there. This might not bother most people but it drives me crazy. Please work on this app.
Alert Issues
Most of the time I never get a sound notification from the app. When I look at my phone I see I have missed a lead and the notification will not cleared, even though I have opened the app and see yet again the app failed to work properly. It drives me crazy seeing that I have that 1 circled in red that I’ve missed the notification and it won’t clear. I have checked all my settings and they are correct. All my other apps work with no problems, it it isn’t my phone, or any settings issue. I’ve done the “test” within the app and sometimes it works sometimes it doesn’t. As much money as you take from from agents I expect a lot more from this horrible app. You won’t even provide a way to reset our score even though you have failed on your end. We still have to suffer the short end of the stick. You’re business model has zero integrity.
Horrible
This app has a ton of bugs and is not easy to work with at all. You cannot change the date on “schedule a tour”, so if after your conversation with the client you decide on a different date than they initially input, it will send a confirmation for the wrong date. Now you have to reach out to the client again and let them know that it’s the app and not you that made the mistake and assure them that you have the correct date. This should’ve been worked out months before this was ever presented to someone’s boss.
Poor quality
I was using Opcity for just over a year now I have experience very poor quality in many of the leads they supply, they say that they’re vetted, and pre-qualified. Many of the leads that I get are already working with an agent. The biggest setback I’ve run into so far as I operate on a team with my brokerage. I ended up closing out a client that was transferred to me, and as many of you may not know you need to close three deals under your account in Opcity before you can set parameters for the referrals you receive. I asked the representative at opcity if they could transfer that closing to my account because I was the agent that close the deal, he refused to do so into this day I do not have three closes and cannot set my, I don’t know if it was general laziness on the customer service representative. I spoke to, but I was very disappointed I will be very reluctant to take any more opcity Leads in the future.
Needs Improvement
When I first started using the service I got tons of notifications. Many of them were not vetted well and were a complete waste of time, but over the last six months I did close five deals but at a huge expense. The referral fee is a little ridiculous in my opinion, but in the last couple of months I’ve gotten hardly any leads at all. The app will often show that I have missed leads that I never got. I can also have my phone in my hand and will click on the lead immediately upon receiving it and still not get it. It is so frustrating to get a notification and not be able to claim a lead.
Description
Get the official app for ReadyConnect Concierge℠ by Realtor.com®! The Opcity app gives you the fastest lead alerts, the best way to claim new leads, and enhancements to view the locations and properties your leads are interested in.
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