Shop Samsung

Name: Shop Samsung
Rating: 4.05633 (2272 reviews)

Shopping

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Shop Samsung

Shopping

4.1

2.3K ratings

Age Rating

Seller

SAMSUNG ELECTRONICS AMERICA, INC.

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User Reviews for Shop Samsung

Making it really hard to give you my money

To start with the app is clunky at best which makes navigating it a pain. But, I’m willing to overlook that in order to still purchase the appliances I’m so looking forward to having. Now here’s my story:I’m looking to get a new Stove and Dishwasher. About a week ago I went online on my laptop to your website and applied for financing and was approved for $4200. However, to get the two appliances I wanted with installation and Samsung Care+, it would be $4400. (I am not getting appliances without the care plan and installation from the manufacturer, let’s be real). So yesterday afternoon I called to raise the credit limit and was successful to the tune of $7000. Great—so this morning I check on the app and sure enough, in the app it shows my raised credit limit. But here’s the problem: I can get the appliances but not the Samsung Care+ plan because it’s nowhere to be found on the app. And you must purchase the Samsung Care+ plan in the same cart as the appliance or you can never get it according to your website. Now when I go online to your website on my computer, it doesn’t show the raised credit. So I’m trying desperately to give you my money but y’all are making it incredibly difficult.

Applegirl2019, Nov 10, 2021

Customer service is horrible

I’ve always had a Samsung phone but this was my first time trying to purchase my phone through them directly and I’m already regretting that decision. My order was canceled due to an issue with my billing information. That made no sense to me seeing that they already authorized the payment instantly. Customer service wasn’t able to tell me exactly what the issue was that I should just place my order again. How am I supposed to make sure the same thing doesn’t happen again if I am not aware of what the problem was. My billing information had no errors. I’m having to wait longer to receive my phone now, didn’t even bother upgrading my shipping due to this issue. Worse customer service I’ve experienced quite frankly and I woke in the field. I will never purchase with them directly, considering not purchasing all together.

Dee0729, Nov 08, 2018

Terrible Service

Can you Improve your Customer Service…!!! 😡🤬😡Since last week I have been checking and requesting to get my 2nd IMEI since 2 IMEI’s are needed by the NTC for dual sim to block my STOLEN phone… and Yet, one of the Biggest Tech company cannot even Help me on this… This is totally Ridiculous..I already have my 1st IMEI, Thanks to my Receipt.. But you kept insisting on that I have to check my IMEI from it’s Box.. for God sake.. Not everyone keep their phone box!!!Another thing, I remembered registering in Samsung Members and if I’m not mistaken, I recorded my two IMEIs there and yet You are Not Allowing me to Retrieve my account.. of course my registered phone number was Stolen as well.. But of course my Registered Email still Works.. So, are you just telling just ‘NO’ to every Customers who are desperately need your help on this… YOU only care About SALES.. That’s it.. 😡🤬😡

JKQ1226, Nov 16, 2021

Delayed delivery, delay refund, irresponsibility, bad customer service

I ordered m8 monitor since Oct 21st and the shipping status was not updated (it was at label created on ups) and ups didn’t receive physical shipment so I try to contacted customer service several times to follow my status and they confirmed me that I will receive item even the status was not updated and I have to wait for 10 business day (4 days delay from estimate delivery date in Samsung app). After I wait for 10 business days, I don’t receive my monitor and I try to contacted customer service again!!!! They said they will issue refund process and I will receive refund within 24 hours but I didn’t receive refund or any email to confirm and I try to contact them again and they said the refund status will show up in my bank account within 72 hours. But Now 72 hours and I don’t receive any refund!. I contacted customer service again and she told me to wait for 24 hours again!!!!! I don’t know why Samsung is very irresponsible and unprofessional. Now I wait for 14 days and i have to wait again and again. Don’t buy anything from Samsung!!!!

lilyksg, Nov 06, 2022

Chromebooks?!

Ok so this is not about the app it’s about chromebooks. I have a iphone. sorry samsung 😬. But anyways, back to the topic. Chromebooks are mid. First of all, it can barely run any games, or apps in general. Roblox for example, and the main thing I came here to talk about. So it can barely even run the home page. Don’t even THINK about playing high graphic games on there. It will absolutely crash your chromebook and make it slower then it already is. And the thing is, i’ve played games on there before, and it worked comepletely fine. EXCEPT FOR THE FACT IT WAS SUPER SLOW AND I COULD BARELY TYPE IN THE GAME! I would much rather buy a 2 thousand dollar mac book then your little thing. I’m not saying it’s low tier bad, but it definitely needs some work. And before one of the developers respond to me I know it’s supposed to be your go to if you don’t have money for a normal computer, but can you at least try a little harder? I mean it cant really run anything before it crashes the second later. Not all games and apps by the way. Just some of the majority. Anyways, PLS FIX THIS BC ITS MY ONLY THING FOR A COMPUTER TO PLAY ROBLOX ON. Also i forgot to mention it only really works if it’s at 100% battery so fix that too. THX!

lolunicorns883, Aug 04, 2023

The best of the best

I am a loyal Samsung customer. I recently upgraded my phone, I had a Samsung S10e and there was a great promotion on Samsung. I had to take full advantage of this... so I got my Samsung note 20 ultra. I went to the store to see if I could get it the same day, but unfortunately they sold out , I had to order one online. I am very happy with my purchase. I been staring at a small screen for too long... I can’t and will not stare at small screens after I switched to a note smartphone. The people who work in the store are very friendly and helpful. The order took a little longer to arrive because the phone is such in high demand... I can’t wait to try out the 5g capabilities once I go to an area with 5g connection. Overall a happy customer.

Luckcat23, Oct 28, 2020

samsung let me down

i’m honestly disgusted with the customer service i was given 2 days ago my new S9 that i ordered 2 months ago was corrupted by a system update that you guys pushed. i called the tech support and they could not help me and when i tried to talk to a supervisor i was told they were busy for over an hour on the phone and when i asked again i was transferred but then hung up on i called so many times the system new my name. so now i have to pay for t-mobile to replace a phone losing all my precious memories that i have had over the years thanks to your phone i have pre ordered every samsung phone since the S6 and even bought the samsung tablet and new S3 Watch because i believed in your product ....but now i hate to say i’m very unhappy with samsung and feel like just getting rid of all the products i have in my home and going to another brand you were apart of my family and you let me down

Marc7347, Apr 21, 2018

Unfortunate Experience with Samsung: Feeling Scammed and Disappointed

I feel scammed by Samsung. I purchased a Samsung Galaxy S22 Ultra from the marketplace, and everything seemed fine initially. However, after registering the device under my name, Samsung unexpectedly placed my phone on the banned list. I believe they should have pursued the original purchaser for credit instead of banning my phone.Later, I spoke to a Samsung agent about trading in my phone. They instructed me to send the phone for inspection and assured me that they would provide trade-in value. So, I bought a new phone for trade-in and sent the old phone back to them. However, they didn't send me an inspection report within the expected time frame, and after a month, they rejected the trade-in. Unfortunately, I couldn't return the new phone as it had been over a month, even though I hadn't opened it yet.Now, I feel helpless and scammed by Samsung. Their customer service hasbeen disappointing, and I don't find them as reliable as Apple.

Maxxx11, Jun 26, 2023

Q90 4K- terrible/rude customer service

After days of researching TV’s we decided to go with the Q90 series 4K. The last day of cyber shopping, after business hours, my wife tried to do this online. Our financing approval fell short by less than 100 which we could have easily covered by other means if we were given the option. Then while doing the online chat with “Raul” on the same evening he said there wouldn’t be a problem. He said all we had to do was call customer service during business hours and inform them of the situation, and they would still honor the cyber shopping sale price. So when my wife did call on the next business day, they did increase the credit line but she was treated very rudely and even hung up on by one service rep when trying to get the sale price as “Raul” said would not be a problem. Very disappointed customers of multiple Samsung products.

Rick reviewer, Dec 10, 2019

Decent

Downloaded the app from my iPhone 7 a few days ago because I’m about to switch back to Samsung so I wanted to make sure I knew which phone I wanted. Used the app only a couple of times and from then on when I pull up the “shop” selection in the menu options, “phones” is no longer an option. It won’t let me look at phone selections at all. It worked just fine the first couple of times but now something has happened to the app and i no longer see a possible selection to view smart phones at all. Aside from that the app seems easy to navigate but if I can’t look at phones then I’m kind of screwed because Samsung is currently offering a $200 discount on any phone and I called my local Verizon and they said it would only be possible to get the discount by GOING THROUGH Samsung to buy the phone...kind of lame since I’m unable to do so....

travis barrell, Aug 23, 2019

Description

The best way to stay updated on the latest Galaxy Z Fold5, Galaxy Z Flip5, Tab S9 Series, Galaxy Watch6 Series and more. Shop the curated deals, get personalized recommendations, and unlock exclusive offers on Shop Samsung App. Get $25 off when you spend $250 or more on your first Shop Samsung app purchase.

Pre-order the new Galaxy Z Fold5 and Z Flip5 and get exclusive offers. * • Enjoy an exclusive $50 instant Samsung Credit, just for you. • A free storage upgrade. • Up to $1,000 instant trade-in credit. • 30% off select Samsung Care+ plans. • Bundle and save up to $300 on the new Galaxy Tab S9 Series, the new Galaxy Watch6 Series or Galaxy Buds2 Pro. Stay updated on the best deals of the latest Samsung products Receive notifications to get the best deals on the new Galaxy Z Fold5, Galaxy Z Flip5, Galaxy Tab S9 Series, Galaxy Watch 6 Series, Buds2 Pro, Galaxy Book3 Series, Arc Monitor, Bespoke Washer and Dryer, Neo QLED 8K TV, and more. Join Samsung Live Video Shopping Shop alongside streaming videos in real-time to learn more about the latest Samsung products and unlock exclusive savings. Flex your watch with Samsung Design Studio Personalize your unique new Galaxy Watch6. Choose your case and band and explore your combination in Samsung Design Studio. Design your space with BESPOKE Design Studio Start customizing your BESPOKE 4-Door Flex refrigerators with eight available colors and two finishes. Plus, get 100 days to buy and try and 90 days to exchange front door panels. * Earn Samsung Rewards and redeem points Log in with your Samsung account and earn up to 1.5% reward points with the purchase of select products. Check and redeem your Samsung Rewards points with one click. Pay over-time with Samsung Financing** - Choose Samsung Financing during checkout for any order of $49 or more. - Get approved in seconds and receive monthly detailed billing statements. - A revolving line of credit will be loaded to your account so you can keep using it on any future purchase on Shop Samsung App or Samsung.com. Flexible payment options Quick checkout and pay with flexible options including Samsung Pay***, PayPal, Amazon Pay, or Pay in 4 installations with Affirm. Free shipping, free return. Safe, contact-free delivery to your door. Start Shopping! Learn more: https://www.samsung.com/us/apps/shop-samsung-app/ *Compatible devices only. ** Subject to credit approval. Terms apply. Open the app for details. ***Samsung Pay is available with select cards from participating banks on Samsung devices. *Terms and conditions apply.