Pilot Flying J: myRewards Plus

Name: Pilot Flying J: myRewards Plus
Rating: 4.71136 (28232 reviews)

Travel

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Pilot Flying J: myRewards Plus

Travel

4.7

28.2K ratings

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Pilot Travel Centers, LLC

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User Reviews for Pilot Flying J: myRewards Plus

OK, when it works

While most technology advances help the general population, it isn’t true with everyone or everything. Leave it to Pilot to screw something else up like they usually do. I can’t believe how much longer it takes to input all the information requested into the app in order to get the pump started. Granted, it’s faster and easier than the old way when you had to go inside to fuel desk first. It is still usually faster to swipe your card at the pump and input information into prompts on pump display. Using it to reserve a shower is nice, when it works. I’ve found many locations that say “5 drivers waiting” so I decide to shower in the morning only to go inside to use restroom and the screen says “2 showers available, no wait”. I’ve reported this on a couple occasions to PFJ app support and they already knew about it. They are working on the problem.

Burianekfamily, Sep 10, 2019

Excellent new app

I’ve been driving for 25 years and feel good on how technology has help us drivers from having to pull up to pump and go inside to turn the pump on and fuel and PULL FORWARD and go back to get your cdl back! Now i can even get my shower ready from my phone !Wow turn my fuel pump !wow amazing, the only thing is I would like to see some kind of enforcement on people parking on the fuel island and not fueling ,also get rid of your pay to park spots pilot should try to get some kind of tax deduction for every parking spot for us to park now that more rest areas are being closed maybe that tax deduction would encourage truck stops to make bigger parking lots

El gordo78, Apr 10, 2019

Parking lot conditions and related issues

I have seen many truck stops over my 5 years of otr. It’s sad to think that these large companies don’t reinvest back into their location. Flying J and Pilot are the worst in terms of location maintenance. Most truck and trailer parking areas are in poor shape. Pot holes, limited working lights and trash build up are big issues. Inside the store also have issues. Long waits for showers, staged boxes of freight and poorly stoked shelf’s and coolers are a common issue. And of late location are increasing their reservation parking areas to gain more profit. Without drivers on the road our economy as we know it would fall apart. We alone make the system work and we are forced to deal with the greed of these companies. It’s bad enough we are forced to pay 40-50% more for the goods in the store, but now you want us to pay for parking. It’s a shame. I hope that these company’s think twice before they make more bad decisions. One day down the road it might be the time driver say enough. Take note: Generation of drivers haven given you the opportunity to grow your business, but they can easily take it away!!!

Hotdod2021, Mar 30, 2021

Pay parking

Trying to find a parking spot at night and sometimes in the day and got to pay for it don’t make sense if the Love’s don’t charge why do you? To me that’s been greedy we work for you and everyone else in the USA that’s not right I understand things in the store and fuel going up but charge Drivers for parking that’s not right and most parking lots got holes and trash in it you are not making it bigger if you do it will have more pay parking....I am just “1” Truck Driver so I know this don’t mean nothing to you, yes I Fuel and buy somethings at your store but I Sleep at the Love’s it’s FREE I am very appreciate the fuel points but come on have you forgot who made you as big as you are IF YOU GOT IT A TRUCK DRIVER BROUGHT IT TO YOU 🚛🚚😊🙃😇.... Thank You for your time.

indy oldschool, Apr 16, 2020

Nice features! Buggy app and eats showers!

This app has a lot going on, and for the most part it is impressive. However, there is a bug that drives me insane. When I am on the “find” tab—looking at the pilot icons across America—I will select an icon and the bottom tray will reveal information for the icon I selected. The information tray will immediately close after opening, and I have to open it again. It will do this over and over sometimes not allowing me enough time to even see what is on the tray. This has been going on for a while; through numerous updates this bug has remained. I’m using an iPhone XR.Also, for the past few weeks showers have been disappearing. I know that showers will go away after 7 days or less, but I mean showers will vanish immediately after earning them. It has happened to me three times in the last few weeks. Showers are very precious. Please fix this. There are truck-stops in Canada that give showers to truck drivers for the simple fact that they are truck drivers. You should consider how disgusting it is that, we do what we do and you make it difficult for us to keep clean. Honestly, shame on you. Other than that, the app is robust and useful.

Langgoose, Nov 24, 2020

Can’t Add Payment

Update***since my last update I have tried a couple other major credit cards. One card worked all others did not. Mastercards were not recognized at all. I tried visa and mastercards. Update***Well, I have emailed them and they said that they are not accepting major credit cards yet. I was told it would be available end of September. It’s October 1 now. Thought maybe it was fixed in this last update but nope. Not to mention, it clearly states in the “FAQ” section of the my wallet section of their app that major credit cards can be entered. Like I said, it’s worse to offer an app that promises big but delivers little. Always under promise and over deliver because it makes me not want to use this company anymore. I’ve been trying and trying to enter in other payment cards and it keeps telling me the same thing, trouble communicating with the server. Been going on for a long time now, there have been 3 or so updates and it’s still dong it. Either get serious about this app or abandon it and remove it. I’d rather not have an app at all than have one that’s half hearted.

mons02035, Oct 03, 2018

How things don’t change

I’ve been a trucker since 1984. Truck stops have been mediocre at best for years. Now the company I work with makes us fuel here cause they get a discount. The Pilots are the “government housing “ of truck stops. The parking lot is in disarray filled with holes and who knows what else. The pumps are nasty dirty and fuel lanes are always filled with trash and fuel. Wash buckets are seldom filled. You spend on average 38 minutes longer at a pilot than any other truck stops. The inside is greasy and the employees act like they have something better to do than wait on you….like text on their phone. The showers are dated and not all work. It’s just a dirty place & that is most of them. If the owner wants to help make it a better place maybe he needs to ride with me and we can stop at several places and see what works and what does not. But he won’t do that cause it’s not about service it’s about money. Muel

Murl Trane, Apr 26, 2022

Terrible Design, Not Intuitive

One can tell that this app was designed by a developer without any input from everyday users. The app is not the least bit intuitive. For instance, on my very first use, I launched the app, then clicked on “fuel”. It listed my rewards membership number followed by three dots. I entered that rewards number at the gas pump and the pump would not accept it. That is because the three trailing dots meant there were additional numbers not showing, yet there was no way to expand the screen or tap on the number to get the full membership number. Very illogical and stupid. That is just one example of the ignorance driven app design. Flying J needs to assemble a user’s group to obtain valuable customer input/feedback. Apps are supposed to work for the customer. With this app, I have to work hard for it. Ridiculous. Back to the drawing board guys!

OneOfTheThreWiseMen, Jun 16, 2019

One big problem

I keep my location services turned off, because I have Verizon. And Verizon lied about their coverage before I signed the contract. In order to do anything online requires that location services be turned off, or else it just buffers endlessly. What you get for $245/mon.... The problem with this app is that it DEMANDS that it be turned on. Not just once, but every SINGLE time you navigate to a different page within the app you have to decline. Over, and over, and over, and over. Maybe I just don’t WANT the app to know where I am! What difference does it make? If I’m missing features I DONT CARE, by turning on my location services the app wouldn’t work anyway! Let ME choose ONCE. I’m deleating the app, as either way it’s unusable with Verizon service (or lack thereof)

SCARletINk, Jun 18, 2019

App functions okay, but content needs improving

First and foremost, there needs to be a “contact us about this store” feature like the Love’s app that sends a message to both the store and corporate. I don’t always want to speak to a manager, and I would feel better knowing a team at corporate is following up on the resolution to reported problems. If the messaging system were built into the app, you could preload it with certain topics (maintenance, cleanliness, food, parking, staff, other, etc.) and respond directly to drivers about the progress of the reported issue. It goes a long way when people feel heard and see results.I have encountered stores which have Reserve parking, but it doesn’t appear in the app. I have also been to a location that the app says has the enhanced WiFi experience, but it doesn’t. When I asked the store, the manager knew about the problem but the information in the app hasn’t been corrected. I called the main customer service number, but hung up after waiting on hold too long.For a few months, the app has said I have one notification, but nothing is indicated once inside the app. I have navigated to every page and even deleted and reinstalled the app and the “1” notification is still there. This is on an iPhone 6S Plus, latest iOS (currently 12.1), and latest myPilot app (currently 4.2.0).

viperlabs, Dec 04, 2018

Description

Get more where it matters in the myRewards Plus™ app. Plus up your stop and earn more points faster, save more money, and enjoy more convenience on the road. Locations Use Trip Planner to plan your route and ensure you have the fuel, supplies and amenities you need to get from A to B and everywhere in between.

Filter locations by amenities, parking availability, fuel type, restaurants & food offerings, and more. View each location’s full list of amenities, including fuel types and fuel prices, Service Centers and Roadside Assistance, number of showers, number of parking spaces, restaurants & food offerings, store hours and more. Rewards Get access to exclusive offers every day. Users can refer friends and earn free rewards. Plus you’ll receive an offer for a free meal for your birthday. Track your Pilot Drink Club status. Your 10th Pilot fountain or coffee is free. Professional drivers earn free showers when you fuel and can track your shower credits in the app. Track your myRewards balance/savings and redeem for discounts at checkout. Mobile Fueling Save time at the pump with Mobile Fueling. Choose the diesel lane that’s likely to open first, store your payment cards in our safe and secure mobile wallet, and activate the pump with a simple and unique code. Showers Reservations Reserve your shower in the app when you arrive at a location. Get in line before even stepping into the store; you’ll be notified in the app when your shower is ready. Parking See the number of General, real-time Prime Parking™ and Live Parking, and RV parking spots that are available at each location. Reserve your spot ahead of time so you have the peace of mind knowing there is a spot waiting for you at your destination. Live Parking information is currently only available at locations along on the I-5 corridor, and one location in Knoxville, TN. We are working to expand this helpful feature to other locations soon! Profile View and email up to 18 months of digital receipts in the app for all transactions. Receive important news and information in your Message Center. You’ll receive updates on store status, exclusive and limited time offers, tips & tricks for the app, and more. Learn more about the myRewards Plus™ app and the myRewards® loyalty program at www.pilotflyingj.com/app. If you would like to submit a Do Not Sell My Personal Information request, please visit privacy.pilotflyingj.com. Touch ID and Face ID are registered trademarks of Apple Inc.