PETLIBRO LITE
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User Reviews for PETLIBRO LITE
Hmmm…
So, I’ve connected the pet feeder about five times this morning alone, and started the update five times, and it just keeps cycling back through and telling me that the Wi-Fi is not connected, even though it says it is—and that the update needs to be done, even though every time I click for the update to happen, it tells me that there’s an update and it’s looking for it, and when it’s finds it, it tells me there’s an update again. While I just got this feeder, this is making me question whether to return it or not, as the app doesn’t seem to be conducive to making the feeder work…
Works great! when it works…
I loved the convenience of this thing before the latest update. Every time I try to update it takes forever and then ends up saying it stopped the update due to connection issues. I have my feedings set on a schedule everyday and did not realize my device was not working because it needed updated. I was away from my house and my cats went hungry for a day because of this. Very frustrating, please address this update issue. Based on comments I’ve seen, I’m not the only one having this issue. I need this thing to work
Great for vacation
I bought this so I could go on vacation and not have someone come over to feed my cats daily.It works great and I love that I can monitor the food bowls to ensure everything is working and they are being fed.One improvement suggestion: a steeper slope on the chute so that the food does not get backed up so easily. I changed my feeding routine from once a day to twice a day, with a lesser amount, to avoid this while on vacation.
Ok but could use some upgrades
Got this machine to replace a previous feeder with no app or digital interface. That machine had a button that, when pressed, would release the next scheduled feeding early. I am really surprised no such feature exists in this app for this more advanced feeder. You can only set feeding times and amounts OR manually have it dispense a feeding at the touch of the button. But if my cat is getting antsy/loud for her food early, I will have to dispense a manual feeding, turn off the next feeding so she’s not over fed, then remember to turn it back on after the time passes.It also does not notify when the feeder is getting low, only when it’s totally out. Even so, the notification doesn’t come through all the time, so that feature is mostly useless and I have to try to remember to track it myself. Overall ok, but honestly not a major upgrade from my last one with some lacking features.
Works well but needs some improvements.
I like how easy it is to set up feeding schedules. The biggest improvement I would like to see is the notifications seem to only be in the app, which means I have to open the app to see if there are messages like the feeder is empty or the outlet is blocked. These need to be available on the phone as banners and badges because right now there is no way to know if there is a message in the app unless you open the app. Our cats let us know they hadn’t been fed , but the feeder message alerting us to an empty feeder was from the day before. It could have been filled much sooner if I had known it was empty.
needs serious improvement
I love this feeder, so long as it is connected to my app. This is the most difficulty I’ve ever experienced in connecting a bluetooth device. In the 6ish months that I’ve had it, I’ve only successfully completed the connection process twice (which was just luck). It disconnects anytime it is unplugged, and it has also happened randomly to me. I don’t believe I’ve ever left a review for an app, but this has had me constantly frustrated. I don’t understand how, after reading so many similar experiences, PetLibro has done nothing to resolve this issue. I haven’t been able to properly use the feeder for the past couple months. Please help or I will escalate.
Push notifications needed
The app was easy to set up and it’s easy to manually feed from the app and change the schedule. It’s also easy to see in the app if the hopper is clogged or if a feeding is unsuccessful. However there is no notification that appears outside of the app to alert you of these things. Push notifications are definitely needed for the app so that you don’t go merrily on your way thinking that the cats are being fed when in reality they’re not!
Good Device, Below Average App
The app needs a redesign badly. The event monitoring replay tool is useless and hard to use. You have to scrub the timeline manually instead of just being able to replay and see specific events. It would be nice if it could auto record for 5 minutes or so after a meal is dispensed so I can check to see who ate the food. (I have multiple cats) There is also no way for the device to auto delete recordings of events after a certain period meaning you have to just format the memory card every few weeks. Also, there is no way to skip a meal. You have to manually turn off the schedule and remember to turn it back on when doing manual feeding. Not very user friendly. This is a great device but the app is severely lacking in user friendliness.
Automatically turns off schedule
I have 4x feedings per a day. The last feeding on the list automatically turns off. For example, when I set the last feeding, the toggle switch is on. I will come back a few hours later and the switch is still on. The next day, when the feeding is supposed to happen, it does not. When I open the app, it is toggled off! Tried resetting it multiple times and it will eventually turn itself off. Not sure why this is happening but there is clearly a bug with this app.
DO NOT PURCHASE!!!!!!!
It takes a really bad experience for me to leave this bad of a review but I’ve spent hours for several days trying to connect the Petlibro camera pet feeder with no success. Went as far as resetting my wifi and double checking all troubleshooting only to feel defeated and disappointed. I went to look for help to see if others have had this same experience and to my surprise I’m not the only one. The customer service options are limited and don’t work properly. I feel like I’ve been scammed, the return or exchange options are hilarious with the need for original boxing as if the box is absolutely essential for the return. Seems like the company isn’t really invested in the quality of the product nor the assurance of help or resolution. Worst $127 I’ve ever spent and biggest waste of time.
Description
1. Remotely control your device anytime and anywhere 2. Flexibly set scheduled tasks so that the device can automatically perform operations on time 3.
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