Optimum

Name: Optimum
Rating: 4.46555 (22223 reviews)

Entertainment

View in App Store

Optimum

Entertainment

4.5

22.2K ratings

Age Rating

12+

Seller

CSC Holdings, Inc.

View in App Store

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User Reviews for Optimum

Worthless for steaming video via lightning connector

The old app was nothing to rave about but it was functional. One of the nice features that you could connect a HDMI to lighting connector to your iPad and connect it to a monitor or TV and view it on a larger screen. This eliminated the need for an extra cable box. Well the new app now conveniently does not out video but only audio deeming this app unusable for that feature. Just another way for optimum to screw its customers again and requiring you to have to get another cable box as if we are not paying enough for service already. This was the single best feature I liked and now its gone. Maybe it’s time to switch providers after 28 years. Seems like price continues to go up and more and more features are removed. Recently they removed the mcAfee Antivirus they offered for free and now will charge you for that service. No reduction in price but an overall price increase. Not we lost the features of the app. What’s next.

bballgirl234*, Jan 18, 2021

Never works

Paying all this money for cable and to stream when away from the tv great this app worked fine for a year and half 3 months ago error message after error message can’t watch all other tv apps work but this one so it’s no my device I have been lied to hung up on promised it would be fixed it never does horrible service awful customer support . I got an email saying they wanted to help fix my problem right to them or call them I wrote to them I was ignored I called and the guy I spoke to on the phone could not have been more rude and was unable to help me again terrible customer service I recommend you find another cable service as I’m going to do that now I’m in the process of finding somebody else because this is just unacceptable and the people who work there are rude Not a very good combination when you’re incompetent and mean about it

Daveydigits918, May 31, 2022

Can’t schedule a recording

Still can’t schedule a recording from the app! This has been about a year now. Forgot to record at home, went to try from the app and it’s not allowed? What’s the point of having the app? The old app, I’d do all my recordings from, now I can’t use this at all. Worthless! - Old review that still stands. Can’t schedule recordings, the guide is so hard to read on the phone since 1/2 of the screen is taken up by the channel name, and I could go on and on. I think of you read the other reviews you will get the idea...steer clear and if you can, not just if the app but the company as well. - I can’t explain how much I wish we had other options available to us in our area but alas, we are stuck with these money hungry losers. Raising rates during a pandemic MULTIPLE times is bad enough but then not providing consistent service for our kids, teachers, work from home folks and people in general is (hopefully) a class action suit waiting to happen. Respect your customers, lower your rates, give us service that actually works and I can’t believe I’m going to say this because it was so bad, but give us the old app back!

Farley213, Mar 04, 2022

App Doesn’t Work and Live TV Availability on Apple TV

It’s been about a month now where this app has been completely useless. I’m connected to my home network and it does not detect it. It’s been like this from the last two updates that’s been published. ****I wanted to state in an update review now that this app is now completely useless. I tried on my iPhone and iPad but the app no longer recognizes that I’m connected to my home network when I am connected to my homes Wifi network. It’s never changed and the app has been fine. Once these last two updates were made public, it’s made the app act this way. There needs to be a fix for this.**** This app should work like the Altice One app where you can use it on the Apple TV. There should be a dedicated app for the Apple TV since Altice One is offered by the same exact company. Altice One has been a nightmare and this app not being on the Apple TV is probably the reason why I would switch providers since I can’t put the Samsung cable boxes in all the rooms I would like to.

Geo F., Aug 27, 2023

Wow!! Nervously Excited

Wow!! Fingers crossed I don’t have to change this review. Read the bad ones but the app is new. Also Optimum is notoriously terrible in many different ways. From customer service to the old app. So far this version is actually very good. Streamlined and everything I’ve tried works perfectly. Downloaded it it ask for permission to access my account and i was signed in. Can’t believe I can say this but, Bravo Optimum!! Well done !!Well they’ve done it. Went from a four star to a one only because I can’t go lower. Went from working fine to not working at all. You guys outdo yourselves with everything. The WORST cable provider there is, and actually rated as one of the worst companies in the country year after year, of course has the WORST app available. Amazing how much failing a company can continue to do time after time.

JBams, Jan 17, 2021

New app is a step down from old one

This new version of the optimum is prettier, but harder to use. The older app probably did need an update, but this was not a step up in the way it should have been. With this new version, searching is far e difficult. For example, if you search for a series that is on multiple channels, it shows the listings separated by channel, in order of date and episode. So in order to figure out if there is an episode on today, I have to check through all the listings, not just look from the bottom up or top down. Also, I find it more difficult to record episodes, and when I’m going through the guide scrolling down can activate other features. Perhaps I just need to adjust to this new format, but right now I seriously miss the old outdated more basic app.I really hope optimum and heir app developer will fix all the bugs and mistakes they made in their design of this new app!

Jinjymd, Jan 14, 2021

Unavailable on Apple TV

It’s so ridiculous! I have been an optimum customer for almost 20 years now and I pay almost $300 a month because we have nine boxes in my house. Optimum just raised the price of renting the boxes to $13 a box. All I want to do is use this app on my Apple TV in the Living Room with my 4K TV. But the app is unavailable on the Apple TV box. I understand from technical support. They were only allowed to use three devices at the same time with the Optimum app watching TV but if I could at least save money on three boxes without having to upgrade to Altice one that would be such a help. I wish optimum would stop nickeling and diming me on the boxes and allow me to download this app from my Apple TV so I am allowed to actually watch Contant in 4K when it’s available and not through the 1080 Samsung boxes they provide. Not to mention I’ve been on the phone for over two hours in total with Optimum Support without them even telling me this. And I’m thinking that they keep trying to fix the problem by refreshing my account.

JoHo1118, Jun 07, 2023

BRING THE OLD APP - THIS VERSION IS GARBAGE

I really don’t understand how you manage to consistently drop the ball with your apps. Not sure how that’s even possible, but the current app is WORSE than the one you had before. Yes, there were issues with the sound volume and it would freeze up, but it more or less worked. The current app is TOTAL GARBAGE - it keeps freezing and constantly returns error messages. I’m now missing the NFL playoff game because I can’t get your idiotic, joke of an app to work - it just doesn’t load. Whoever is responsible for the redesign should be fired immediately. An idiot who signed off on this app from your senior management, should be fired - they clearly do not care about customer experience and have not tested the product before roll-out. Pathetic, guys - when you think Optimum’s quality and service can’t get any worse, you always surprise to the downside...

Lyon4ik, Jan 17, 2021

Completely dysfunctional, downgrade from last app

If the old Optimum app was bad, you’re in for a real treat with this one. It’s completely dysfunctional.There is no remote to easily switch between channels. When you’re watching your show live, the only way to switch channels is to either use the Quick Guide button and scroll through every channel until you find the right one or completely exit live TV, click the Guide menu, and scroll through every channel until you find the right one. When watching a show with On Demand and you close the app for just a split second, the show completely starts from the beginning. Rather than acting like I exited out of my show, it could just pause when I close the app and resume from where I left off when I open the app. This is a disaster with most Free On Demand shows because you can’t even fast forward so you’ll just have to start over from the beginning.I’m probably missing dozens of terrible features/misfeatures with this app and honestly, I have no idea what the people making this app could have been thinking with cutting corners like this and downgrading from the old version app. Everyone is disappointed with this app and I really hope they fix these issues for an actual enjoyable experience.

Queen Lover 4, Aug 01, 2021

Doesn’t work if you are a cable TV only customer

This app requires you to be both an Optimum TV and Optimum Online customer, even though it is an Optimum TV related product. The app attempts to check that you are home by only working if connected to an internet connection that is your Optimum Online WAN IP. However, Optimum now has ISP competition in many areas. So if you are an Optimum TV customer, but your internet is through a different (better) ISP, this app is useless to you as a TV subscriber.This app should be updated to get with the times. Optimum no longer has a service monopoly in many areas. I understand content agreements are worked out in a ways that you need to make sure people are using this from multiple out of home areas. All th modern over the top services have figured this out, Optimum need to figure it out as well.Optimum should also make this app available for Apple TV without being an Altice One customer. It’s time to give up on the forced cable box subscription model. Again, there’s competition all over, and Optimum is going to loose customers to other ISPs and over the top TV providers if they start competing with compelling functionality and features.

richkovach, Jul 05, 2022

Description

Turn every screen into a TV with the Optimum app, designed for Optimum Video subscribers. Enjoy your favorite live TV while on the go plus, manage your DVR recordings and browse our extensive On Demand library from any room in your home, all on the app. Features: Sleek new interface and easier content discovery.

Watch: • Watch Live TV and browse your your entire TV guide and channel lineup • Browse and access our On Demand library directly from the app • With the TV to GO feature, watch programs from top networks anytime, anywhere • Use the picture in picture video player to watch content while browsing other sections of the Optimum app or multitasking on your device Record: • Schedule and manage your Cloud DVR recordings • View your scheduled and recorded lists • Manage scheduled and recorded programs Control: • Use your device as a virtual remote control for your Optimum TV box • Voice search for content by actor, director, title, genre or keyword • Set up parental controls to restrict what your child can watch through the Optimum app • Turn on features like Closed Captioning and SAP Requirements: • Available content and features are based on your current programming package and premium service. Not all content is available to stream at this time. • An Optimum ID and Password • A WiFi or internet connection. Some features only available while connected to Optimum Internet at home • Visit optimum.net/app for more information *Some features not available in all areas. Privacy Policy : https://www.optimum.com/terms-of-service/privacy/Customer-Privacy/altice-customer-privacy-notice Terms of Service: https://www.optimum.com/terms-of-service/residential/television/app