Best Western to Go

Name: Best Western to Go
Rating: 2.17003 (347 reviews)

Travel

View in App Store

Best Western to Go

Travel

2.2

347 ratings

Age Rating

Seller

Best Western International

View in App Store

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User Reviews for Best Western to Go

Poor sign in options

Despite poor ratings I decided to set up the B/W app since I occasionally stay at a Best Western. After opening the app it shows an I have the option to use facial recognition on my iPhone but I can’t activate that option (even after signing into the account manually then going to account options & settings). I called customer service to no avail. C/S said I have a “touch” fingerprint option to sign-in but that option is nowhere to be found. Other reviewer‘s are correct, this app doesn’t work well despite my patience and calling customer service before writing something negative.

Airway4me, Jun 28, 2022

Will not cooperate

I found that the app would not allow me to log in a few weeks ago, so called BW call center and spent 30 minutes talking with a very nice person who made sure my email address, home address, contact info, and password we’re all updated. Have tried to use twice since then and it will not accept the updated — or past — passwords and is not sending a password help message to my confirmed email address. Very disappointed that an organization as reputable and large as BW would have such a unusable app.

art davis, Jul 09, 2021

Terrible App

I have given this App one star because 0 isn’t available. Over several attempts and several years and being almost a strictly Best Western Customer I cannot understand why they cannot develop an App that actually works. You may easily search for hotels but most of the time all the steps never complete and you will end up using a web browser and having to start from scratch or even call the hotel out of sheer frustration. I travel quite often with a Pet and find that even though you find rooms that say Pet Friendly when using this App it doesn’t confirm that is the room you are booked into - now, using a web browser it will!!! Today just switching pages it repeatedly made me start over and sign in. Save yourself the same frustration that I have and just delete it.

CLKING100, Jan 18, 2022

Horrible Hotel Chain

Run Far Away from this chain! I booked a room with water view but when I checked in it was not a water view. It was at best a partial water view. We booked for four people but the room barely could accommodate 2 people. I complained to the front desk manager but he was outright rude, inconsiderate and felt threatened. He gave us no option other than leaving the property within 30 mins of checking in as we were afraid for our lives.I called Best Western support the next day and they literally sided with the manager and said they cannot refund. In their words “you can pursue whatever you want twe cannot refund”. I wonder what’s the point in booking through you? I get that these people are powerful and normal people like us cannot even touch them in anyway. I never had this experience in any other place or hotel chain. It was my second time staying with them and I’m out of their chain. Staying with Best Western is at your own risk!

i2Reviewer, Jul 04, 2022

Sorry excuse

From a Platinum Member - I’ve had this app for a number of years. It consistently rejects my attempts to login from mobile devices and I have to go through the hassle of resetting my password. I just did this again, May 2019. I inevitably have to end up calling best western to make the reservation which is OK because the rates are generally less over the phone and they are on the website. The only way I can get into my account reliably is through my web browser. And lastly, the app is “portrait only“ which stinks on my iPad. How tough can this be in 2019?Update: July 2019 - After numerous attempts through Customer Service, who are always very apologetic, to “reset my password” I can only access my account my account a short period of time before it no longer works. They suggested using my membership number, which is not exactly in the front row of my fading brain cells, but to no avail. I still have to phone the reservations number to get a room. Maybe they feel it adds a nostalgic personal touch. I hate to credit them with one star when my experience has been more like one candle.

Mountain Mater, Jul 06, 2019

Good hotel but horrible app

No matter what I do I have to relog into my account every time I close the app even though remember me is selected. Also there is no way to look up any information about your stays (past or future). I guess there is but it doesn’t work. Anytime you select a stay it just loads until it times out. Practically worthless app. I have restarted and redownloaded it on several devices and it doesn’t work on any. If an useable app factors into your decision on what hotel chain to stay in stay away from BW.

Mzwarrior, Jan 25, 2022

Login fails. App has too many bugs

Login worked once the first time I set it up, but has not let me log in since. System says invalid password. I set PW reset request and never got and email link until the second day. I finally reset the password back to original m; and guess what? Cannot reuse old pass word-REALLY? System will let you locate a property to reserve room but will not let you login to get points and price. However, when you abandon the search it’s real quick to send email letting you know to complete your reservation.To get login support you have to fill out an online form with your email in order to get a reply. I can’t get anyone to answer the phone. Even though the reservation recognizes my email and contacts me five minutes after abandoning search, Customer Service has not contacted me in over two days.

paladin442, Jul 27, 2022

Frustrated

Got the app while on a road trip. With the promotion $25 coupon for each stay. Looking up hotels was easy enough, but traveling with a pet needed to call hotels. Could NOT call from the app, frustrating. Logging into the app is worse. I have had to reset my password every time I try to use the app. So just been using as guest, find hotel to stay at, try to remember the phone #, call the hotel. When we get to the hotel add our rewards #. Very frustrating for an app that should make things easier

radiojen, Oct 20, 2020

Definitely the worst ap

Best Western Platinum Member. As many have noted the log in problems with this ap are impossible to deal with. Even if you manage to get logged in with a temporary password it’s not possible to then change your password. Nothing on this ap works!!! I got logged in and was trying to make a reservation and several fields like country, state etc wouldn’t populate and in the end the process completely failed because a field that I couldn’t even find (first name) had a value that was too long! Really, REALLY! This ap is no longer on my phone.

this is almost impossible, Jun 18, 2021

Round Rock TX

My husband and I stayed here on occasions and more recently several days in a row because our truck gave up the ghost and had to be repaired. Everyone that is employed here has been very helpful in our stay. Our stays were often on a day to day basis and when we knew, they knew. They have been very understanding, so understanding! Not every BW is like this, they have a great customer service know how. We are still here, today and hope we will get our truck back soon.

Tin102cute, Aug 02, 2022

Description

Best Western to Go!® makes it easy to make reservations for any of our 4,100 hotels worldwide, track details of your trip, and share your trip details with friends and family. Three distinct views make browsing through search results a breeze. You can see hotels as images, in a list, or on a map.

You can also sort and filter the hotels based on your needs. Best Western Rewards members will find their account information at their fingertips. Current point balance, recent activity, upcoming stays and more are all conveniently organized into an intuitive dashboard. With the Best Western to Go! app, you can: - Search and book reservations for any Best Western hotel worldwide - Find nearby restaurants, attractions, transportation and more - Easily enroll in Best Western Rewards, a top three industry loyalty program - Access and manage your Best Western Rewards® account - Check existing reservations - Share your travel plans before, during and after your trip - Available in English, French, German, Italian, and Spanish   Follow @TheBestWestern for travel information and become a fan of Best Western Facebook.