MyPoints: Cashback Rewards
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User Reviews for MyPoints: Cashback Rewards
Account suddenly deactivated
Not sure what happened but I was using this app and was getting a fair amount of surveys and enjoying it much more than other online survey websites, when all of a sudden I went to log in again through the app and it told me my account was deactivated. I tried then logging in through the internet and it said that my account was under review and they would get back to me in 48 hours. It’s been almost a week and I haven’t heard back from anyone. I’m not sure what happened as I had about $5 worth of rewards to redeem, but it logged me out and seems to have deactivated my account before I could actually redeem it. If someone could contact me about this, I would definitely be willing to change my rating or review of this app.
They closed my account with no proof
I though this was a great app at first. I’ve had it for about 2 weeks. I uploaded a receipt and got almost $5 (in points) on the account. Watched several videos and almost had enough to cash out PayPal after a short period of time. I tried to log back in and it said my account had been disabled. I emailed support and they gave me no answers as to why my account was closed beside “it looks like you violated our terms and conditions”. I asked for specifics and they said the same exact thing and said the final decision was to keep my account closed and deactivated! Funny how people actually use your app, upload receipts, watch videos and is close to cashing out and it shuts off. Ok.
Missing Activity / Missing Points
I just signed up this month & everything was going okay until I clicked through to a Promo that had high points offered and completed the ask of signing up for a $15 recurring monthly donation. I received immediate confirmation from the organization showing my payment with a confirmation number. I took a screen shot of it in case the email they sent somehow got lost in my junk folder. A few days later I noticed that the entire activity did not even show up in my Ledger at all, much less were the 8,000 points pending for it. I submitted my issue using the App, but it wouldn’t allow me to upload the photo I took as proof / confirmation I completed the activity. I am currently waiting to hear back & will update my review once the matter has been addressed & my account is properly credited.
Missing points
As I read from another person you complete a study and then after you finish and submit it it gives you the 5 points instead of what you should’ve gotten. Also I have done several of the discovery items they tell you to do but them don’t get the points for them. I’ve lost over 6000 points due to this happening and when I reported it sometimes I get my points back sometimes they don’t even respond to my emails, some the help section doesn’t let you send the complaint and sometimes they give you the run around and you still loose the points. I’ve made a lot of money off this app so overall I have no problems with it I just quit doing the discovery points
Cannot shop through the app
I use MyPoints to get points for shopping. I’ve been using the full website for over 15 years and loved it. This mobile app is... useless. When you click through to a store and try to shop, the checkout buttons are impossible to get to, or are hidden altogether. Some work, some don’t. Mostly... they don’t. Just this week I went to a certain shopping site (after clicking through the mypoints app first) but all the checkout buttons were hidden so I had to refresh and load the non-mobile version of the website and it must have kicked me off Mypoints. Missed out on 1000 points. Basically, most shopping websites become impossible to navigate once you click though MyPoints.
Haven’t received my Visa card yet.
I love my points, but in May I turned in 15,000 points for $100 Visa card. I didn’t get to activate as my husband went to the hospital. I actually forgot about it for a while. Then the bills were coming and I remembered I had my $100 and it wouldn’t let me activate it. I have messaged them through Facebook and nothing. I’ve been trying to get my card for several months and nothing. Very disappointed. Just wish they would actually answer me and help me. If I don’t get it soon I’ll be canceling my account and telling everyone that I got to join MyPoints to deactivate them. Not worth answering question and taking my time and not getting rewarded.
Will no longer allow surveys
I’ve been using this site for years. My information changed recently (husband retired, income decreased, etc) so I have been answering survey questions according to my current situation. Suddenly, on the page where there should be surveys, I get a message that says some of my responses are inconsistent with previous responses so they are restricting my access to surveys. So I sent them an email that some of my info actually HAS changed and they just keep sending back (3 times) an automated response that they are unable to reactivate Gold Surveys on my account. It also looks like they have deleted all my streak points for meeting my daily goal 24 days in a row up to that point this month. I’m very disappointed since I have been on this site for many years and have never answered surveys dishonestly.
Long time waiting
I have been waiting a long time for MyPoints to get an app. So excited. I’ve been a member since 2000. I’ve never had issues with the web site hoping not to have them with the app. So far I encountered one glitch during a survey I clicked to actually read the privacy terms and was not able to return to the survey after reading them to agree. So that was a waist of time. The site itself is legit and does give you gift cards. Most are e-cards only now but for 19 years I haven’t not received what I redeem.Update to my thoughts... They’ve made a lot of changes to MyPoints in general that are NOT good. Not allowed to use coupons on sites or gift cards. That is not cool. After being a member for 19 years I will be searching for a new rewards place.
Magic receipts
I have belonged to my points for many years now. Last year I downloaded the app to my phone and everything was fine. It was so easy to use the magic receipts for in store shopping. A month or two ago they did an update and magic receipts are no longer easy to use. Tonight I can’t even submit my grocery receipt which would have five items on it. I have been able to upload my receipts since the update (with difficulty) , but now it won’t let me do that. I’ve closed and restarted the app and even turned off my phone. Usually when you want to submit a receipt, you first select the store. Then the products you bought. And then upload the receipt. Now when I click on submit receipt, nothing happens. If they would correct this and better yet make it as easy as it used to be, then I would give it five stars because the program itself is very good.
Long time member
Been a member for over 10 years and I really do enjoy the site and app and my cash outs are always quick and everything has worked well, up until recently. Not getting credited for some Discovery activities, and a few were games that took some time to play. When I click on missing points, it asks for screenshots that have the time and date in them??? There’s no way to have the time and date in them, unless there’s something I don’t know. I could send shots of the game and level I’m on but not the date. It’s disappointing.
Description
Whether you want to shop at all your favorite retailers from the convenience of your phone or take surveys on the go, the MyPoints app has you covered. Find a fancy hotel or shop for a new pair of kicks at your favorite retailer. Shopping not your bag?
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