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Metro Transit

  • Travel
View in App Store

Metro Transit

  • Travel
1.4
137 ratings
Age Rating

4+

Seller
Metropolitan Council
View in App Store

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User Reviews for Metro Transit

4
Work for Tickets

The app is for tickets. It hyperlinks you to the MetroTransit website for everything else (Trip Planner, Next Trip, Schedules & Maps, Alerts, etc.), which is understandable as the investment was already made there, and it’s certainly more convenient than searching for bookmarks. Bottom line: It works well for what it does — buying, storing, and activating tickets. Rock solid. Thanks, MetroTransit. (Note: if you have trouble logging in after the upgrade on July 15, 2021, do a reset password. I think the max password length might’ve changed. I had that problem, and it was immediately resolved by a reset.)

-odjbo-, Jul 17, 2021
1
Immediately not working

Just downloaded app tonight. I tapped through to get tickets. Try to checkout but when I tap “set payment” nothing happens. It will not let me pay. I’ve had the app for 10 minutes and it doesn’t even work. Metro transit needs to seriously invest in a developer who can make this run smoothly, considering how many people use public transport. This app is a joke.

bethasaurus, Aug 01, 2022
1
Inconsistent..

When I least expect it the app (which has my password saved) will randomly ask me to re-enter my user name and passwords. When you are constantly buying tickets (often last minute) and the app locks you out you are screwed. This happened to me as recently as last Thursday. Today I can only buy “express” tickets. The app will not allow me to purchase “local” tickets. I rack up more Uber Rides because of the app..

Carbonara, C, Sep 07, 2021
1
Worse than bad

One star review. Before the “improved” version I could buy a week’s worth of tickets at once. It took about 5 clicks to buy all of my tickets for the week. Now each ticket is a separate credit card transaction. And every action that used to take one click, takes multiple clicks. That means that it takes 10 separate purchases and a total of 90 clicks to buy my tickets for the week. (Yes, I got annoyed enough to count.)

cloveapple, Oct 01, 2021
1
Frustrated.

I literally never write app reviews, but after downloading this one I felt obligated to write so the developers can fix it. Seriously, this app is horrendous. All I wanted to do was buy a bus ticket to the state fair (something that the app should 100% be designed to do, considering that’s their service). After going through multiple screens, I sat waiting for 5 minutes while it “loaded” the payment page. Only problem is the page never came up. There’s nowhere else to purchase tickets except in person with cash, not even the website. Seriously. Figure it out. Get rid of whatever excuse for an app developer you have now and hire a real software engineer.

Dr. Janitor, Sep 04, 2021
1
Bad Redesign, Won’t Work

I’m currently waiting for the bus and the app simply refuses to let me buy a ticket. My payment method is working fine, everything else on my phone is working, but the app keeps saying “please wait” when I try to purchase a ticket. Hope the bus driver is nice enough to let me on so I can get home! The redesigned app is ugly and nonfunctional. Opening the FAQ page outside of the app is also annoying, I don’t know who was in charge of the UI on this new app but they did a terrible job.

Intosh6, Sep 06, 2021
1
Doesn’t show bus schedule

The app doesn’t show bus schedules. Google Maps is unreliable with bus schedules. Unless you’ve taken a picture of the schedule at one of the major transfer stations there’s NO WAY of getting an updated schedule. Many times I’ve been at stop 444 at MOA and the bus doesn’t come. It’s a frustrating transit system and the app has SO MUCH POTENTIAL to make it easier for the commuter and they refuse to. The app ONLY allows you to pay for ticket’s beforehand. WHEN ACCURATE SCHEDULES ARE THE MOST IMPORTANT !!

Leylouofficial, Mar 06, 2022
1
Buggy

I’m not particularly excited about the look and feel of the update. It’s rather bleak and confusing to me. Also there seems to be a bug issue with my device. Upon getting through the order for the ticket needed, pressing the ‘Set Payment’ button completely crashes/closes the app. No errors, frozen screen to show I just get booted. I am currently running iOS 13.6 on a 11 Max all other apps work and have worked flawlessly so I do not need or want an update to iOS 14. I hope you can find and fix this bug because the old app was a handy tool to have as a resource.

o0Mr.Nimbus0o, Jul 29, 2021
1
App Transition is a Disaster

Prior to the July 2021 update, the metro transit app was consistently adequate, which is pretty much what you want in an app used mostly to pay for public transit. Since the big app switchover, things have been unreliable at best and commute-derailing at worst. My app routinely logs me out mid-transaction and has temporarily “lost” my payment info on multiple occasions, refusing to let me enter an alternate card, only to miraculously “remember” the payment info again the next day.I am given no option to change my password, including after a reset process. Right now, the aforementioned auto-logouts require me to dig into my email and copy paste the long, complicated reset password I was assigned. Trying to change my password on the app sends me to the website which sends me in an endless, futile circle. Finally, through no fault of their own, the employees working the metro transit help line aren’t even able to help with the app- it’s all through some contracted hosting service that necessitates a whole other phone call, which feels inaccessible and ridiculous. A metro transit app is a great concept, but the latest execution makes me high key want to scream.

Reec E G, Sep 23, 2021
1
Terrible Not User Friendly

Can’t upload your to go card, it doesn’t show the times of the routes or any schedules, everything you click in the app redirects you to the Internet isn’t functional just buy tickets on the website instead of downloading the app waste of phone space! Takes 10 minutes and 100 questions just to purchase a ticket too much of a hassle!

Zangaya, Apr 20, 2022

Description

Make transit trips in the Minneapolis/St. Paul metro area as mobile as you are with the official Metro Transit app. Now you can plan your trip, see departure information for buses and trains, and buy transit tickets all on the go!

Just download the free app, create an account with your method of payment, and get moving. The Metro Transit app is a tool to make riding the bus, METRO system and Northstar in the Twin Cities a little bit easier. After you’ve identified your desired trip and transit departure time, you can buy and use Metro Transit mobile tickets right from your smartphone – it’s like having a ticket machine right in your pocket! KEY FEATURES: Find the right bus, light rail, or train for you through the Trip Planner. See the next available bus, light rail, or train for your desired trip with NexTrip. Pay a single fare or multiple fares for a group of riders, and store multiple tickets on your phone for future use. Simply create an account and enter your credit/debit card information in our secure system. If you’re looking to pay with cash, you can use a pre-paid debit card or pre-paid gift card. HOW IT WORKS: 1. SELECT RIDER TYPE: Adult, Senior/Youth/Medicare, Mobility, Family 2. SELECT SERVICE: Local Bus/METRO, Express Bus, or Northstar 3. SELECT: Station for Northstar or time-based fare for Bus/METRO 4. CHECKOUT: Pay with Visa, MasterCard, American Express, Discover, pre-paid debit or gift card, or Apple Pay COMMON QUESTIONS: Do I need to be connected? An internet connection is required create an account, sign-in and purchase and activate tickets. What if my battery dies? Just like with paper tickets, you're responsible for making sure you have a valid fare at all times, so be sure to plan ahead! IMPORTANT REMINDERS: • Activate your ticket when you see your bus or train approaching. Your ticket must be activated before boarding a vehicle. • Watch your battery level... Just like with paper tickets, you're responsible for making sure you have a valid fare at all times.

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