Lumi: fashion tips & stylists

Name: Lumi: fashion tips & stylists
Rating: 4.14423 (10185 reviews)

Education

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Lumi: fashion tips & stylists

Education

4.1

10.2K ratings

Age Rating

Seller

BRAMOL LIMITED

In-App Purchases

$4.99 – $69.99

View in App Store

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User Reviews for Lumi: fashion tips & stylists

THIS IS A SCAM

this app doesn’t do any of the things they promise on the ads, also there’s no way to unsubscribe from the plan they force you to choose when creating an account, they won’t even give you a way to login to their platform, I spent days emailing them to get directions on how to cancel my subscription but all they did was delaying their answer until the trial expired and I got charged for the monthly subscription, only after the ‘support team’ emailed me steps to cancel the plan and even then they sent a broken link that I had to manually fix (an extra word and dash was added to the link they sent - I removed them manually, then copied and pasted the link to the browser) I ended up cancelling the subscription by ending the contract through paypal since this app doesn’t have a clear way to do this, I’m hoping they won’t charge my card again

adrianaogo, Nov 01, 2022

Scam-positive reviews are bots/fake

And the “stylists” are probably AI too. This is not a clothing service like Stitch Fix or anything. You do not receive a product. They charge you to have you fill out quizzes then give you access to their crappy style books that anyone could find better for free online. The app and “styling service” costs $50 a month for this. Then they try to rip you even more by getting you to purchase the clothing they suggest from these Asian clothing places that we all know either never ship, take 3 months, and are in Asian sizing meaning a size women’s Large would fit my 4 year old. The stores usually don’t even exist and when you look them up you find nothing but an email address based in China. No real business. They make it impossible to cancel, as if no one has tried that before and us Dumb Americans are all morons who will fall for the same old tricks. This is clearly yet ANOTHER China based scam, them trying to rip off and best people whose money means nothing. What is wrong with these people? Go get a real job. If you are unhappy with your government, blame them or yourselves. It isn’t America’s fault. We are sick of your scams and your superiority complex.

AleElllllll, Sep 19, 2023

Waste of time and energy

Don’t do it. It was a waste of time, money and effort. I thought the stylist was supposed to recommend clothing that would look good on me… how can she do that without knowing what I actually look like? Not once did the stylist ask for a photo, or measurements, or video conference or anything. I’m absolutely mystified as to what this service actually is - because it certainly isn’t what was advertised.I connected with a stylist and explained what I was looking for in my wardrobe and what my challenges are. It’s like that all fell on deaf ears. I told her I’m short and pants don’t work for me because they need to be hemmed. She sends me outfits that are all based on pants. It told her I don’t like wearing floral patterns and that tiered dresses aren’t my thing… she send me tiered, floral dresses. I told her the fabrics from the ONE BRAND that she kept sending me to looked cheap and poorly made and she chose to end our session without actually providing me with the wardrobe options I was looking for. Cancelled the service immediately.

AnnRowan, Nov 12, 2023

Scam

This app makes it look like they are a clothing service like Stitch fix or something. It is not. You go through all these steps thinking that it’s getting you to the point where you can put in your sizes and you pay the styling fee ($15 and $.99 for something else) You get all the way to the end and they want to schedule a time for a stylist to talk to you. That’s literally all the service is. So I get through all of that and realize that it isn’t what I thought it was at all. I immediately email them for a refund seconds after downloading the app. They email me back and say that because I clicked on their user agreement that I don’t get a refund, because apparently it’s in the user agreement that they don’t issue refunds. Give me a break. You only need to put that in your user agreement if you know you’re trying to trick people into buying something that they don’t want. Scam scam scam is all I can say! Don’t fall for it!

AReid5, Aug 20, 2023

Buyer Beware!

I have never left a review on an app before. The people that you work with through chat to develop outfits are very good. The problem is, they don’t tell you that you only have two hours after your session to use the links that they sent you. After that, they are gone. There is no way to reconnect to reinstate your link. I did an individual outfit, and then I attempted the pod outfit. The pod outfit delivers in an email so I thought I was safe. However, I came down with the flu and by the time I went back to the email it was gone. You can’t actually talk with a person except through chat, and it takes forever to go back-and-forth and I still have not gotten resolution. When you schedule appointments, it’s fine but if something changes and you have to set a different date, there is no calendar on the app that allows you to do it. I have given up. I wasted my money. This is a interesting idea to find clothing, but they were not ready to launch this app. There are too many problems. I would say skip it and come back in a year and see if they have fixed the problems

bec132, Oct 13, 2023

Impossible to cancel!!!

Don’t download!!! If you want to cancel, you have to email customer service that you want to cancel, right? No problem but when you do — they won’t let you. The customer service rep emails you back, argues with you, and asks you why you want to cancel. When you refuse to answer, and explain that you simply want them to cancel, they reply with a “but you didn’t give it a chance” email. If you don’t reply within their allotted time for their customer care ticket, they close the customer care response, without cancelling the subscription. Thus, you have to start ALL over, arguing with whomever you’re speaking. God forbid, you have a job — or are at a conference, and don’t have time to respond to them immediately. After they closed my ticket, in no uncertain terms, I responded with, “I am checking to be certain that my membership was canceled. I do not feel it necessary to provide a reason and you do not need anymore information to cancel it. Please cancel the membership and do not charge me another dime.” To which they responded with a litany of ambiguity— they’re sorry to see me go, but before I do — they’d like to know if I’m sure about my decision. I didn’t even speak with anyone or use their chat feature, and that the price is only $5.99 USD per month. I can’t tell you how livid I am. I hope Apple removes them from their platform.

BulldogJudi, Apr 24, 2023

Why are you scamming us?

I signed up for your trial through Facebook. You were prompt in charging my PayPal but I have no email from you confirming the trial as promised. You charged again for a hairstyle guide; where is it? What's more, I can't use my email to sign into your app, I can't try anything, nor can i cancel! Why??? I have to sign up again using my apple ID on the app and be charged again for another trial!! Why is it so hard to include the basics in your app? Is it bcoz your intention is to scam us? I even gave you a couple of days to send the email but nothing yet. Today is day3 of the trial and since I see no benefits I want to cancel. Why is there no option to cancel? Why are you cheating customers? If you charge the full fee I will dispute it. I will even report you to the BBB.

Dipty.H, Nov 13, 2022

Can’t cancel my subscription

I just downloaded this app, it is nothing like it portrays itself to be. I Immediately tried to cancel my subscription it will not except my email address associated with my account. I made my account 10 minutes prior to me trying to cancel it. I emailed the company after three attempts of trying to cancel and looking through all of my emails to see if I missed something. I will dispute any charges made by this app using the time stamp of this review and the time stamp on the email sent along with the screenshots of the app not accepting my email to cancel.

Foulmouthfemale, Oct 22, 2022

Frustrated with customer support

I didn’t use this and wanted to cancel. The app makes it hard to find a login capability, so I struggled to get into my own account to unsubscribe (and this also prevented me from finding value in the app I was paying to not use). To try and receive assistance, I emailed support. I had to email THREE times (fist time and two replies) confirming I wanted to unsubscribe AND THEN THEY DIDN'T DO IT FOR ME AND JUST GAVE ME INSTRUCTIONS TO DO IT MYSELF. Their emails go to spam so all reset password and initial account set up didn’t appear to ever come to my inbox. I finally found it in spam and unsubscribed. But I really could not believe the support experience. Having worked in support myself, I was floored at the lack of just that- support. Thanks for a whole lot of wasted time and money.

girlwithboyname, Feb 15, 2023

Scam!!

If you see any ads for "Tailored" on Instagram/Pinterest, it is a complete scam. They advertise themselves as a styling service for different plus size body types. The website throws you into a "style" quiz; when the quiz is over, it'll ask for a .99 charge for your styling profile. They'll also ask you to add in extra style profiles for 2 or 3 dollars each. Once you put your email in, they'll take you to a page to download their app, or continue to the desktop website. The desktop website is a dead end, because when you confirm your email, they actually don't create your account (even after being charged), you're put on a waiting list. I went to PayPal to check my charges and found out they had actually automatically, without my consent, signed me up for recurring charges as if I had subscribed! Thankfully I had paid with PayPal and could stop the automatic charges!

GypsyReader2, May 11, 2023

Description

Feel insecure about your appearance? Can't find clothes that suit and reflect your personality? Lose comfort wearing stylish items?

LUMI believes that every woman deserves to shine in public feeling comfortable and confident no matter what the occasion may be, from a regular day at the office to a lifetime anniversary. We believe that your appearance begins with your perception. Every woman is unique in her own way. Every woman has her own appearance that needs to be tailored to suit her. And, there are many reasons why women want to look gorgeous. With this in mind, our product contains a mix of personalized content and psychology. Our professional stylists will guide you through every step of your LUMI journey. Together, we will define your personal color palette and body shape to create a style that is uniquely yours. Follow the concept of a capsule wardrobe, in which you combine a small collection of clothes in different ways, to include everything you need. This is where the magic begins. Each month, our stylists handcraft your personalized outfits and share them with you. The entire process is displayed in the form of sessions, where you schedule a regular consultation at your convenience. You'll feel like a star with LUMI stylists at hand, no doubt about that. And what about shopping? Our team does that for you too. LUMI stylists offer personalized shopping options based on your preferences: style, location, taste, budget, and much more. We recommend clothes that suit you best, and you decide what you want to order. It’s too good to miss! But wait, there’s more! Your LUMI style journey includes cutting-edge tools to help you progress even further. Our Style Plan, Personal Style Book, and Fashion Guides are enhanced with: - Information on-demand with more than 500 interactive lessons - Personalized goals and one-to-one styling for the best-customized experience around - Discover the real you with personality-based style tips - In-depth insights into the fashion world with a wide range of useful fashion materials - Inspiration and motivation for achieving your goals - Unlimited group support to help you along your journey By the end of your journey, you'll have earned the supreme title of Lumi Master and gained a wealth of applied knowledge you can use to improve your style and express your unique You. Get started on your path to happiness today! Lumi - Look Unique, Make Impressions. -- Terms of Use - https://lumi.place/terms-of-use Privacy Policy - https://lumi.place/privacy-policy