London Pass - City Guide

Name: London Pass - City Guide
Rating: 4.60098 (1431 reviews)

Travel

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London Pass - City Guide

Travel

4.6

1.4K ratings

Age Rating

Seller

Go City Ltd

View in App Store

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User Reviews for London Pass - City Guide

Absolutely Perfect

I spent two days in London and so I hoped to see several major attractions in that time. London Pass was just perfect for that. I saved quite a bit of money doing it this way, and it worked flawlessly everywhere I went.I would highly recommend using this app. I was a bit concerned about the low ratings, but I think a large majority of people download the app and are pleased with their experience, and then just delete it once they leave London. I saw lots of people using the London Pass app at the entrance of each attraction and never saw any hiccups. So I’d advise everyone to go with this app so you have everything you need from tickets to tips for each attraction right on your phone! I’m very happy with this whole experience!

CaesarJustinian12, Sep 17, 2019

Making reservations is difficult and understanding when to use the pass is unclear

I wanted to reserve a bus tour and it was very difficult to make a reservation. I went to make the reservation and discovered I had to send an email to the operator. Even though there was room if I wanted to make the reservation online the operator declined my reservation when I sent the email. This is unacceptable.

edwinjerome, May 27, 2022

Terrible!

Can you give it zero stars? Don't make the same mistake I did. Don't get the pass. Every thing is automated so if you make a single mistake in the order process, customer service will simply say, sorry no refund. They refer to it as a "scheme" and it is. See the terms and conditions. The Leisure Pass Group has no address, just a PO Box. Good luck getting trying to complain to a PO Box. Plus, riddle me this, all the reviews but one rank it as one star, but somehow it has a 2.2 out of 5 rating? How do we alert Apple to take this App out of the App store?

HMS disappointed, May 25, 2018

Waste of money

App works ok I guess but the actual value for the pass vs ability to use it- horrible! We paid for 2 adult 3 day passes and so far nothing has worked out as planned. The fact that you wait in line for an hour to see an hour long or so exhibit even in the off seasons is ridiculous- everything closes by 5pm or earlier as well!

Jjjjaaaahhhh, Oct 21, 2018

iPad Navigation doesn’t work

It’s difficult to give an app more than one star when its basic navigation does not work. Any menu selection that takes you a level below cannot be backtracked. There are arrow there, but they only serve as frustrating decoration and not utility. And since this has been commented in on other reviews, it makes me question the value and quality of London Pass overall, not just the app.

KarlLeigh, Apr 22, 2018

Itinerary

The London Pass site allows you to like venues you want to visit and add them to an itinerary but then I can’t figure out how to get back to the itinerary I created. The Churchill War Room does not come up when searching the London Pass app but I have seen multiple comments or people who used their LP to get in. This is confusing.

Mamah Deedle, Jun 11, 2022

Updated version

The app before the latest update was extremely easy to use and navigate through. The new way makes it complicated to understand what you are getting with your purchase of the pass.

SamS2115, Jul 24, 2019

No longer accepted at the places worth seeing

This pass is not worth it anymore, the War Rooms are not included anymore even though there are plenty of sources online that say they are. Most of the items listed are cheap enough that you can pay for them individually or they’re free. What a waste of time and money. Save yourself the trouble.

Santosateos, Dec 17, 2021

App worked well for June 2018 trip

Used app on iPhone 7 and all worked well. Bugs may have been fixed or just worked well on my platform. I downloaded tickets prior to arriving in London and screen shot them just in case I had any problems. I also printed receipt from email for backup. However all worked in London and allowed us to see many things in a 3 day period without worry of tickets or lines. My only issue was the London Pass did not accurately tell us that Westminster Abbey was closed on day we planned to see it. Also, due to the Jubilee a few places were closed —there should be a rain check system in place if this occurs in which certain locations are extended one day after activation if there is a closure. I’m sure an algorithm could be created to address this problem. It requires detailed personnel to check status of each location each day and log it into system.

SWS813, Jul 01, 2018

Good, but glitchy and slow

The app doesn’t update in the background, so when you open it it takes a few moments for it to update. Best to do this before you leave your hotel, so that way you’re not holding up the line (queue) at whatever attractions you’re visiting that day. I ended up taking a screenshot and just using that. It would be awesome if the passes could be added to Apple Wallet.

tradam88, Nov 04, 2021

Description

"The London Pass app is your essential travel guide to help you make the most of your visit to the city. Take in the view from the top of the Shard, discover London from a hop-on and hop-off bus or enjoy views from the Thames on a sightseeing cruise. HOW IT WORKS - Flexibility: How long do you want to spend sightseeing?

Buy your pass directly through the app or choose an instant download. - Scan & go: Effortlessly scan your digital ticket at every attraction. Your pass activates from the first scan. - Exclusive passholder offers: Gain access to offers, only available to passholders, all within the app. WHAT'S ON THE APP? - Plan your trip around 80 London attractions including Tower of London, Hop-On, Hop-Off Bus Tours and Westminster Abbey. - Build your own itinerary or get some inspiration from our expert recommendations. Add attractions to your favorites list by tapping the heart. - Buy your pass on the app. Pick from 1,2,3,6 or 10 day pass to suit your travel plans. - Access exclusive passholder offers across theatre, day trips and more, including Warner Bros Studio Tours - The Making of Harry Potter and Stonehenge. - Use an interactive map that locates the attractions closest to you Download for free today"