Icon Eurostar Trains

Eurostar Trains

  • Travel
View in App Store

Eurostar Trains

  • Travel
4.8
5.2K ratings
Age Rating

4+

Seller
Eurostar International Limited
View in App Store

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User Reviews for Eurostar Trains

2
Watch the dates

I recently booked a ticket and selected a date for travel in my search....it does not automatically take you to the correct date in the results list and you might accidentally book on the wrong date if you don’t change it. And unless you booked a changeable fare you’ll be stuck with a change fee to fix it. 😂 that’s what happened to me. There ought to be a 24 hr change option...or even a 1hr change option since I discovered right away but only way to correct was a change fee. Otherwise this app is really nice and convenient option for ticket details and use while on the train.

aptlh, Nov 10, 2018
1
Bug not fixed, resulted in $79 fee

Was surprised to see other reviews about being charged a change fee after a bug in the app resulted in people’s tickets being booked for the day prior. The same thing just happened to me and support was unwilling to acknowledge the problem nor return the fee. I’m disputing but everyone I’ve reached says that they have no discretion over fees that may have resulted from an app malfunction. Apple should remove this app from the store until it is fixed and no longer misleading consumers, or at least Eurostar provides service to remediate the app error

Bobloblaw99, Nov 08, 2018
4
Mobile app error

I have an issue with switching tickets to August 9-10 versus August 8-9. The system changed the date and i didn’t notice. Customer service has not be forthcoming. I contacted them several via Email and the online application. Then they provided me with an international number to call them. What a pain! However i spoke to online chat who provided US customer service number and after pleading my case they agreed to fix the application error. Four stars! Had to update my prior review. Thanks Eurostar.

Brwnsugrbaby, Jul 05, 2018
1
Force changes date of booking and cannot enter birthdate

Eurostar’s app and site (mobile and desktop, tried multiple browsers) change the date of the train I’m booking at the final stage of checkout. Glad I caught the change because the ticket would have been non-changeable. That aside, I’m unable to book on any device/channel because the birthdate fields do not hold my selections. I’m not sure how to explain this clearly without the visual but when I select a number in all three drop downs, they all start flashing spastically causing 1. The wrong birthday to be recorded and 2. Inability to move to the payment page (error message about required fields). This has been going on for a week so I’m guessing since it hasn’t been fixed yet it must not be a widespread issue. Otherwise, I’m not sure how any customers are managing to book trains. Feels like a priority 1 issue to me since it’s a complete blocker to booking a ticket. Please help! Thanks

CarDils, Oct 18, 2021
5
App Worked, Computer Didn’t

I tried to book online and I pressed the buy now button and nothing registered. I uploaded the app to my phone and the tickets came through to my email perfectly. I highly recommend the app.

Ed8229548, Apr 28, 2022
5
Great way to travel with family

I wanted to pay homage to the hard working people of the Eurostar family and enjoy traveling at the same time. And thank you so much for helping our family with little children the last time we were under your care.

holumut, Nov 23, 2021
2
Date Error Beware

When making a booking and selecting your dates, once the fare selection screen displays, it displays one day earlier than what you entered and you can easily book the wrong day/date unless changing the date again in the date bar above on the fare selection screen. This happens when booking from USA - not sure if it happens when making the booking from Europe. Beware and double check. Eurostar please fix. App otherwise is very well done.

JPblu, Apr 19, 2018
5
Excellent app giving all the required information for Eurostar services in one place

Eurostar app for mobile phones is really a big help for the Eurostar customers. Everything including the travel tickets, the seat selection, as well as other amenities on the trains, are at the customers’ fingertips. No need to carry hardcopies of the tickets or other related information.

Kedar Risbud, May 12, 2018
5
Good but crashes on login

The app does almost everything… except let me login to my account. App quits back to the Home Screen. I’m sure they will fix it in the next update. Looking forward to my first trip next summer!Login bug fixed! Changed to 5 stars. See. I knew they would fix it.

mkeating, Nov 30, 2021
2
Language settings are bizarre

The app is fine but it’s weird that it won’t let you choose languages other than those associated with the country you’re in. E.g. if you set your home location to the Netherlands, it doesn’t give you the option for any language other than Dutch. The help section is pretty useless too since it just sends you to a website which then reroutes you infinitely. But booking tickets is relatively painless. Just don’t try to do anything else. In response to the claim that the developers have provided: Yes, you do allow me to change the language. But you don’t let me change it to a language other than that of the selected country. E.g. if I change location to the Netherlands, I can’t pick English as my language. If I want pricing in Euros, I have to go with Belgian/English, which is just odd for an international travel app.

MohsinTS, Jun 05, 2019

Description

Introducing your essential travel companion: the Eurostar app. From booking a ticket to destination inspiration, our app helps make your high-speed train trip simple, fast and fun. And it’s available in English, French and Dutch.

Perfect whether you’re off for a romantic sojourn in Paris, a bière-filled break in Belgium, or a weekend of culture in the Netherlands. Here’s what the app lets you do: Book tickets to over 100 destinations It’s quick and easy to book tickets. And it’s a doddle to pay for them using Apple Pay or PayPal. Quick access to your mobile tickets Save time and trees. Store your tickets in the app or in Apple Wallet ready to scan at the ticket gates. Manage your bookings on the go Plans changed? No problem. Change your journey dates, seats or travel arrangements with just a few taps. Live train times and travel alerts Get real-time updates about the status of your train. Manage your Club Eurostar membership Access exclusive discounts and benefits using your digital membership card. Check your points balance or spend your points. Use our fast-track Business Premier ticket gates, or entry to our exclusive lounges if you’re a Carte Blanche member. Let us be your travel guide… Essential destination guides and travel maps Find your way around like a true local and explore the best our destinations have to offer with our insider city guides and maps. You can also book tickets to attractions, get 2-for-1 entry to museums and galleries, book a taxi, and check the weather for your trip. The best offers and deals straight to your phone Be the first to know about new Eurostar promotions with our offers notifications. Eurostar has changed the way people travel from the UK to Paris and Brussels forever. We’ve created a generation of travellers who think nothing of hopping on the train to France after breakfast and relaxing in a Parisian bistro by lunchtime. Hop on our trains for a spot of people watching in France. Head to Belgium and enjoy its unique mix of old-world grandeur and modern charm. Or wander the canals and take in a bit of culture in the Netherlands. Fancy a quick holiday with some sunshine? Catch our direct Eurostar service to Lyon, Marseille or Avignon for a hot weekend break. Download the Eurostar app now and discover a great selection of city breaks in Europe for you to choose from. We’re continuing to update the app with more features, so we’d love to hear what you think of it and how we can make it even better. If you have any comments or suggestions, please use the feedback form in the app. Merci.

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