KP Health Ally
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User Reviews for KP Health Ally
Disappointing Lately
This app used to work well. Then there was a badge default on app for a couple months , but continued working well. Then the badge default disappeared a couple weeks ago. Now I have nothing but trouble every time I use the App. I get system error. It takes a long time to download then times out. Does same when making a note. I flip between home & history to get a BP reading to come up. I write down what is on the monitor because I have had some readings that never did come up. I hope some IT person out there does something about this. Wow! Must be lots out there like me because nicknames didpleased & unhappy already taken.
Bring the averages back please!
Being able to see my averages has helped tremendously in keeping my blood glucose under control. I was shocked to see that it was removed in the update.Then on top of that another step was added to sync - why??? What was wrong with just pressing sync and have the sync occur? Instructions on how to take a glucose reading is included with the glucometer. Why make it redundant with extra steps just to sync. These were unnecessary changes. It’s stressful enough trying to manage diabetes and then have the app you use with the tool made more difficult to use. Please roll these changes back!Also, when clicking on App Support in the Ratings and Review section on this app in the App Store, why are we taken to Kaiser’s website (where there is no link to an email address or technical page for app support)? Why isn’t there an email address linked instead so as to be able to send issues/recommendations directly to Kaiser technical support? It’s better customer service to provide that option.
Diabetes Glucose Reading
The app provides the basic information one would need to share with my diabetes team that I work with at Kaiser. The one area that seems to fall short is the range. I called Kaiser to see if there is a way to change the Glucose range. Unfortunately, the range is not the same for everyone and the one on the app is completely off for my age group. For example, a reading of 180 is considered to be good. Kaiser technical help said to leave a review for the developers to see… If the app range can’t be changed at least have it be allowed to transfer the range that we have set up on our meter. This upgrade would really be helpful!!!
Please Fix the 2 Step Glitches
Dear Health Ally Developers, Currently I'm sad to rate this app only two stars because the app makes me sign in twice every single time. Also the app is extremely slow and makes me repeat steps twice while using the app. Sadder still is the fact I have provided feedback back previously multiple times with no reply to my feedback and no fixing these issues. Could you Please fix these glitches? It is not just my phone because my other apps do not do this. I really don't have the time to do each step twice every time I take my blood sugar. The only other thing that would be nice to see is a section where you can log in your carbs and a carb counter. Other than that I used to love this app and I appreciate that it keeps my doctors updated on my blood sugar levels progress. Please please please fix these things so that I can go back to rating it 5 ✨ stars. Please reply so that I know you got my 2 star rating and concern ✨Thankyou.
Hey Kaiser, it is 2023. This app is unworthy of 2013
Following up on a previous review. Now that I have used the app for over a month, I find it is far worse than I thought. Every time I sync, it takes a long time spinning. Most times it says that the sync has been unsuccessful, but when I switch to “history” the reading is there. Even when the sync is successful, the app takes a while to “load” my new reading. <<<<<<<
Kaiser scores again
Kaiser is the most proactive healthcare provider I’ve ever experienced. If our doctor sees something out of kilter, we are hounded by our Kaiser doctors to remedy the situation, on multiple levels. those levels include extensive lab work, in person doctor visits, and health education just to name a few things. this app fits right in with that philosophy. This app has changed my glucose monitoring from a random haphazard disorganized mess, into a very disciplined system. Constantly reminding me if I forget to take my readings.
Liked older version
In the older version it had productive spelling which by the most part made it easier to write my message. It didn’t product words like “hour” or “dinner” until I typed the first letter in. On this new version I have to type in every letter of every word and the keyboard is large so can’t see what I am typing without pushing it up. Then when I touch the screen it starts loading again. And I have to wait again. Maybe they will fix this on the next version
Slow, Buggy, and Unreliable
So far this app has 'lost' or corrupted all of my data twice. There won't be a third time. It's slow. Most of the time it takes 15-30 seconds to save a single reading from my blood glucose meter.It's poorly designed. First I should explain that I have been a database developer for most of my career, with most of that in the medical field. This app synchronizes to a users local database one row at a time, requiring the user to explicitly save each row. This is a very poor design choice. Committing changes to the database should be automatic and much faster. Perhaps when the app is closed? This is easily done by creating an xml or transaction log that gets forwarded to the database upon exiting the app. There are dozens of ways it can be done. Kaiser chose to use the slowest.
Minimalist dream
An efficient app with simple, easily navigated interface that won’t confuse anyone. Perfect for those that have minimal tech savvy. Functionality persistence has been flawless, not one single program shutdown, even after Apple updates HOWEVER, the app’s reporting function is inconsistent, and the function can not be initialized manually. Because of this I’m constantly receiving messages from Kaiser stating they haven’t received any information. For this reason alone I grant this app a four star rating. (Otherwise it would have been five )
Almost perfect
I preffered, pre last update, for my glucose measuring box to automatically update the info in this app. I now have to touch the + to have it upload the measurements. That is not a big deal.I took off 1 star because it is common for people with diabetes to have hypertension. So why do we have to pick 1 or the other to track in the app? It would be so much better for me if I could use the app for both diabetes blood glucose numbers and track my high blood pressure. I do agree that Kaiser in the past 25 years has been very proactive and is great for people with ADHD or brain fog as everything is in 1 place, even your reminders as to which appointment you need to book next. I deeply appreciate not having to go through the drama of figuring out what drs do what and which specialists are actually taking patients. When I was on a PPO it would take me months to find a specialist that was taking patients, still in business and covered by my insurance. Now it is fairly quick and I don’t have to burn my energy figuring it out myself. :)
Description
Managing your health just got easier with the Kaiser Permanente Health Ally app, designed for patients enrolled in a diabetes or hypertension Remote Monitoring program. Once enrolled by a KP clinician, use this mobile app to seamlessly share device data with your care team. If you aren’t enrolled and think you may qualify to participate, reach out to your care team for information. • Sync and manage your device readings using your KP.org login • Participate in multiple remote monitoring programs in one application • Share your readings with your care team • See the goals assigned by your clinician • Have easy access to the Telehealth Support team
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