Keeper Password Manager

Name: Keeper Password Manager
Rating: 4.8913 (158871 reviews)

Productivity

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Keeper Password Manager

Productivity

4.9

158.9K ratings

Age Rating

Seller

Callpod Inc.

In-App Purchases

$9.99 – $59.99

View in App Store

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User Reviews for Keeper Password Manager

Protect your digital life!

I have been using Password Keeper for a very long time, at least 15+ years. I first learned of it as an app on my Blackberry phone. Since then, I rely on it to keep my multiple passwords protected. I have at least 50 passwords stored, probably closer to 100. I have maintained multiple folders over the years - for my personal passwords, my work information, my daughter’s (until she graduated college and took over her own life), my elderly parents while I was their caregiver. I’ve never, ever had a problem and I access the app several times a week. I mostly access from my phone but keep it available on my iPad and laptop also. I highly recommend this app/software to organize and protect your digital life. And I haven’t even mentioned how ridiculously affordable it is! It has increased very little in cost over my many years of use. I intend to use it forever. In all my years, I’ve only needed to contact customer service twice. Both times they were efficient, friendly, and resolved my questions perfectly. Subscribe and never jot your passwords on a post-it-note again.

Can't find available name, Oct 22, 2022

I really appreciate this app

I’ve never had any problems with this app until I bought a new device, an iPad, and face recognition didn’t work on it. Everything was set up to do so, but the screen would just flash and not go anywhere. I contacted Keeper support and they gave me a solution that worked immediately. I really appreciate the timely response and the helpful tech person. And I really like how you can just open the app with a face recognition, tap on your password to copy, and then go to the website you are opening and paste. It’s so quick and easy, and I really like having all these passwords, my library card number, my credit card numbers, pin numbers, and everything all in one place on my phone that I have with me at all times. The last password app I had just suddenly stopped opening one day, and I couldn’t find a contact for the company until one day I found out they were no longer in business. I had suddenly lost all access to all my passwords. That was a horrible experience, and I hope that never happens again. But I have a feeling this company will not treat us that way.

Celia-1, Jun 08, 2023

Liars and Thieves

I have been a customer for 4 years but when it came time to renew the sales person lied to me and told me I needed to buy a storage plan for $500 but come to find out I only used 1% of the normal plan. Then I spent another $1000 on top of that for what I thought was a 2 year plan. Come to find out the sales person only put me down for 1 year. This company has high pressure sales people that lie and only care about the sale. They lured me in and waited till I heavily relied on the service and then over charged big time leaving me at their mercy. I am a small business with only 9 employees and yet they ripped me off. This is not free or even low cost. My cost was $1500 for 1 year. Don’t let them get you! This kind of software is all about trust but after they know you can’t operate without them, they then take advantage of you. I should have known that when a company has such turn over and you find out that no employees there last more than a month that something is wrong. So if you are thinking about using this service be prepared to send $1500 per year or else lose all your info. Run! Do not buy. Also, there is nothing special about this service.

CNY business owner, May 18, 2020

Excellent

A year ago I would have said the customer support leaves much to be desired, but it has improved significantly in the interim. I do have to say, though, that there never was a problem of badly trained or unhelpful customer service people. Answers and problem solving were always delivered with clarity and confidence. The problem was more a matter of the interface, and there still is room for some technical fixes there. For instance, you may find yourself in a chat format but have trouble finding again it if you leave it for a second. Back and forth via email works fairly good, but delays inherent in that can be a little unnerving. I once waited for an email reply, only to chance upon the earlier chat screen, where the rep was replying to me! I generally prefer telephone support, it’s more reassuring I find, but I’m adjusting to this. And like I said, the reps are informed and competent. The app itself has been a life-saver, and it functions well. Problems have cropped up once or twice after updates, but I am suspecting that’s due to apparently limitations of the Safari browser.

dchiapello, May 26, 2021

Problems with Keeper security

I’d like to say that I had trouble with my tablet today with Keith through security it was very frustrating very confusing to me I did try their online help which was not too helpful but once I got a hold of an operator or emailed them my situation they were probably emailed me back and I got to say fantastic customer service in this day and age it’s extremely rare to find any good customer service let alone somebody can explain something easily, not only did keeper repAssist me they also assist me in plain English and which that I can understand and I was able to finish my task as I need to chill I think you very much keeperFor the excellent customer service I will definitely recommend this to somebody else I am old school customer service means a lot to me this day and age customer service means nothing to people and they show exactly as that as a company but this company did the opposite they actually went back 50 years and gave me the most wonderful customer service I’ve ever had in many many years thank you very much for your support

fcarr4366, Apr 19, 2021

Needs to listen to customers and cut out the unethical design patterns

First, Keeper has some “interesting” marketing schemes. For example, if you want to unsubscribe from their spam email, you have to unsubscribe which takes you to a site where you have to then enter your email. Then they send you another email with directions to take you to another site to change your preferences. The fun part about that is that they take their time sending this email so that you forget to unsubscribe. Once you do get to the site to unsubscribe, of course all the options are unchecked when you get there so you have to opt out of each. This should probably be illegal. Second, it’s clear what they care about most. On the home screen there’s a yellow box that is always animated and popping up at you. This is their “refer a friend feature.” A good user experience would not have this because that’s not why I have this app. The most important space on the page (the upper left hand corner) should not be dedicated to having me annoy my friends and family. I already paid for the service, I don’t want this annoying me the whole time. Take it away and put it in a menu. It’s already annoyingly in the side menu and in the “+” button area (which is insane). Third, for some reason “identity and payments” are in another section of the app which doesn’t make a whole lot of sense. I’ll delete this review if these things get fixed.

geoorge, Apr 03, 2023

Great app until it doesn’t work

I rely on this app a lot, maybe too much. I use it to store ALL my passwords and I like the fact that I can organize into folders. I’ve got folders for banking, travel, shopping, medical, and more. My only concern was the fact that recently the app wasn’t working, it wouldn’t open so I couldn’t retrieve any of my user ids or passwords. I tried all sorts of resets with the phone and the app but nothing worked. I couldn’t reach anyone that actually helped for about 3 or 4 days. They had to reset my account on their end and they provided no explanation as to what happened. I was very concerned that I was going to lose everything and start all over resetting passwords everywhere; it was a nightmare. When I finally did get someone to reset my account they were non-apologetic and very nonchalant, I did not feel comfortable that my information was safe and secure or that this wouldn’t happen again. Again, they did not provide an explanation for why this may have happened and this is a service (app) that I pay for annually. And, I e been a customer for a few years. Anyway, I am sticking with them for now, but, I’ll be looking for something else.

Great, free app, Jan 02, 2018

Major identity theft with this app

Delete delete. I’ve had this subscription for years and so have family members. I have never ever once logged in anywhere except from my phone and it has never been physically compromised from my phone. I do not have my password for this app written anywhere. Nowhere. Hackers got into my Keeper app on a Saturday morning. That’s when I realized that Keeper has no weekend support. International hackers had 22 pages of my data for over 48 hours before I could speak to anyone. Emails were useless as well. Hackers had control of my email and any attempt at getting back into the app was rooted to them. I was totally helpless. It has been 3 days 8-10 hours a day of a complete and total identity theft nightmare that has involved hacker demands for money to stop the madness. They can all eat you know what, including Keeper. The first rep I spoke with was condescending and terribly rude before a nice guy helped but he felt terrible for my loss. Well it’s been pure hell. Feeling terrible for me does absolutely nothing. Everyone I know who has this has deleted their subscription as well. I wouldn’t wish this on my worst worst enemy. Except the damned hackers. Please please don’t be me. Find another way to store your passwords. This is NOT it. You don’t want this disaster in your life.

Jills4kids, Oct 02, 2019

Great app, total package & lifesaver!

I’ve been using Keeper for years and it only gets better with time. I started with the free version (one device) and quickly bought the Unlimited plan. The app is easy to use online, through the Google Chrome plug-in, iPhone app and now with iOS 12, I no longer need to use Apple Keychain to save any passwords. With the update, it allows me to sign into sites and apps using my Keeper app. This truly is a one-stop-shop, as it allows me to organize my passwords for work, personal, family, etc into their own folders (as I like to do), I can save important documents and images and also search across the app so that I don’t have to remember which folder items are stored in. I do like to keep my items stored in folders so that I can easily see websites or apps that I am using for work vs personal, this allows me to determine sites/apps that I might want to unsubscribe from or update passwords regularly. I recommend this app to family, friends, colleagues and clients.

Melissa_G1, Jan 05, 2019

Starting to not trust it

The app keeps sending me notifications that like says that I should go back it up or my “free trial” is about to end. It got really annoying and first of all, I never knew about a free trial because it never told me about it when I first created my account. It always said I was unprotected when I said no to unlimited and keep asking me to buy it every time I go in the app. Since I also seen other reviews that explains how they lost their stuff, I started writing down my passwords instead of using Keeper. I must say I still use Keeper for it’s create a password function. Now on to the good parts of the app, it’s easy to use. It allows it to generate a random password. It copies it to your board when you press on your created password and disappears after while (same goes with your login) and I find that pretty neat. Of course if you really want to try this app, look at the reviews and decide for yourself. Nothing bad has happened to me yet but I don’t trust it. Take that to account. I gave this 4 stars because I still like the app but I find it untrustworthy and I really hate the constant advertising for their unlimited plan.

syu025, Jan 06, 2021

Description

The Keeper Password Manager app maximizes your password security and keeps your personal data secure. Keeper is the proven cybersecurity leader that protects millions of people and thousands of companies globally. With the Keeper app, you can automatically generate strong passwords, store them in a secure digital vault, access them from any device, share passwords and autofill them across all your sites and apps.

Keeper’s powerful encryption protects your passwords and sensitive information from data breaches, ransomware and other cyberattacks. The Keeper Password Manager app allows you to securely store an unlimited number of passwords, confidential files, payment cards and more in your encrypted digital vault. Access your password vault on an unlimited number of mobile devices, tablets and computers. Maximize your security by enabling fingerprint security for instant and secure access. Share passwords with other Keeper users or use our "One-Time Share" feature to share a record with family, friends and colleagues that don’t have a Keeper account. The Keeper app includes support for your two-factor authentication (2FA) codes. Store TOTP or security keys like YubiKey NFC in your Vault to stay secure online and simplify multi-factor authentication while maintaining security. Keep your passwords safe by having BreachWatch monitor the Dark Web for breached accounts and passwords. Get notified immediately if you have been exposed in a public data breach so you can take quick action to protect your online accounts. Easily switch between multiple Keeper accounts to separate your business and personal data. Secure yourself with Keeper Unlimited or your entire household with Keeper Family. Trusted by Millions of Users Globally • "Password Manager of the Year" by PCMag • "Best Overall" by U.S. News & World Report • "Best Security" by Tom's Guide • "Excellent" rating on Trustpilot The World’s Most Secure Password Manager • Keeper’s proprietary zero- knowledge security architecture ensures that your Keeper Vault and all of the data in it, is fully encrypted and only accessible by you. • Compatible with multiple two-factor authentication methods including Google Authenticator, Microsoft Authenticator, Duo, RSA, YubiKey and more. • Utilizes AES-256-bit encryption, Elliptic Curve and PBKDF2 technology. • The only SOC-2 and ISO 27001 certified password manager in the industry. • FedRAMP and StateRAMP Authorized. • Keeper Commander SDK for CLI and DevOps integrations for Enterprise customers. Keeper is compatible with all browsers including: • Chrome • Brave • DuckDuckGo • Opera • Internet Explorer • Firefox • Safari • Edge Easily import your passwords from: • iCloud Keychain • Google Chrome • Dashlane • 1Password • LastPass • Bitwarden • and more! Keeper Supports the following Record Types: • Login • Payment Card • Contact • Address • Bank Account • File Attachment • Photo • Driver's License • Birth Certificate • Database • Server • Health Insurance • Membership • Secure Note • Passport • Identity Card • Software License • SSH Key Passkey Support Coming Soon — Store and manage your passkeys to access them from your Keeper Web Vault, desktop app and browser extension. * Keeper uses the AccessibilityService API for our KeeperFill feature, which allows you to autofill login credentials across mobile apps and browsers. As disclosed in the Security Disclosure at https://keepersecurity.com/security.html. Keeper is a zero-knowledge security platform. As such, Keeper Security cannot access, track or view the activity of KeeperFill or your Keeper records. KeeperFill can be disabled at any time by visiting the accessibility settings screen of your device. Need assistance? Email [email protected], and we’ll get back to you right away. Privacy Policy: https://keepersecurity.com/privacypolicy.html Terms of Use: https://keepersecurity.com/termsofuse.html