IHG® Hotel Deals & Rewards
View in App StoreIHG® Hotel Deals & Rewards
4.9
Age Rating
4+
Seller
Six Continents Hotels, IncGrow your in-app revenue
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Mobile
SDK by Qonversion.
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213,534
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89
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User Reviews for IHG® Hotel Deals & Rewards
App Works Great but watch those charges…
I have never stayed in a Holiday Inn hotel till 4th of July weekend, they’re very clean, great customer service, great breakfast, but the way they charge you is really off…. Let me give you an example of what happen with me… I reserved a room on the app at $151 for 1 night plus taxes it’s like around $169 or so, when you click reserve they won’t charge you until you show up in person, when they charge me instead of charging me $169 they charge me $202 (saw in my credit card app), I didn’t say anything cause I know they always make adjustments before you check out, but then they charge me $178 instead of the $169 and reimburse the $202 they originally charge me for…. So after my 3rd night I stayed with Holiday Inn in different locations my credit card declined cause I reach my credit card limit cause of so many different charges on hold and reimbursement, I don’t like how they manage their charges is like they don’t know what to charge you for ………I don’t like using my Debt card cause I knew this could happen and the banks take about 3-5 business days to reimburse your money 💰…. This was my experience with Holiday Inn, just keep an eye out on your charges for sure…. And if you like lots of money to be on hold go ahead and stay in Holiday Inn when you travel 😂😂
Terrible customer service
I would recommend not wasting your time with IHG . Their app has multiple glitches and their customer service is non existent . I hold Spire Elite membership with IHG and after my recent issues and their lack of assistance I will no longer be traveling with IHG or any of their properties . If you have any type of issues with one of your stays IHG proves to be completely worthless . Most of the time they won’t even reply when you reach out to them and when they do they say “ IHG cannot get involved with property issues , you will have to work it out with the property directly “ . Also if you leave a low star review through the app they will refuse to post it as they only post the higher star rated reviews , thus showing how dishonest they truly are . I have also reached out multiple times on why they refuse to post my reviews and have not received a response . IHG is completely dishonest and worthless . If you look up IHG’s national rating it is very low and a majority of their reviews are negative . Also if you compare them to other reward programs they again rank low . There are many other options that not only have better rewards , but actually care about their customers . I would give IHG zero stars if possible
Normal!
I have been a member of the IHG club for 19 years. I stay over 250 nights a year in IHG brands across the United States. It amazes me that after more than a year of this pandemic mess - many of the hotels do not provide more than a grab and go breakfast and IF you do get more than that, then it is not the full normal menu, do not provide the laundry bags but yet will provide you with a trash bag, don’t want you using an ink pen somebody else uses but with their gloves on - will touch your DL and CC with the same gloves they just touched the previous customer’s cards with, etc!!!! This is ridiculous! I guess we are supposed to believe that COVID only attacks certain items on certain people at certain times!!!! When are y’all planning to open up and provide the customer service that we have been accustomed to receiving and enjoyed over the past 19 years? Because with the lack of services came higher rates. None of it makes sense.
Super Easy, Super Helpful
I’m not in the habit of leaving reviews for, well, anything really. But I wanted to leave one here because I’m d how happy I am with the app and IHG in general. I don’t stay in a hotel all that often but when I do have to it’s for work and I don’t always know where I will need to stop for the night. And that’s where this app is SO helpful! It is very easy to navigate and so far I have been able to find exactly what I need and unfortunately it tends to be at the last minute. Last night was a prime example of that. I drive truck and as I was driving south on I-5 south of Tacoma WA traffic came to a complete stop due to a really wreck. As I watched what time I had left to drive slowly disappear I was able to jump on the app and find a room in Lacey WA at the Holiday Inn Express & Suites, which is a wonderful place to stay by the way, so with that taken care of I was able to focus on the task of hand without any distractions. Thank you so much for the app!!
Terrible experience
One if the worst transactions I have ever made. I made an reservation Thru the app. I showed up at the hotel and they had no record of it. Have them the confirmation and they could not find it. Told me they would cancel the reservation and put me in as a walk-in. I said no because IHG would charge me for not using the reservation. I insisted on calling IHG which I did. After much conversation I was escalated to a supervisor. She confirmed the problem talked to the clerk and it was resolved but alas I ended up billed by the hotel and again by IHG anyway. Double billed. With heroic effort I was able to get a phone number of IHG. then they proceeded to tell me yes there was a mixup but has to be solved by hotel not IHG. SPENT ANOTHER half hour on phone and got a case number. Passing the buck back and forth. Blaming it on the other guy but making me responsible for following up to see if it is fixed. It is almost unbelievable for a customer to be treat this way. A better answer would be @ I will solve this problem for you and call you when it is resolved or with 72 hours if it isn’t. Bad guest relations.
Give this some thought.
Lots of praise-2 concerns I have been a member for many years. I get reasonably good service via phone- much dependent on the agent. All of my stays have been A+. Great venues and great treatment by the staff at various properties.Two issues need attention. Often when I am using points or free weekend night, the pay night(s) are billed at rates higher than the posted rates for the same rooms on the same nights at the same hotels. This smells of greed and unfairness.Secondly and most disturbing is the now more than a year old change in the free night award. I am not concerned that the points awarded have been diminished. That is a business decision. However , not allow us to take the points and buy up additional points to stay at a property of the caliber we choose is actually maddening. What is the harm? Otherwise, you are forcing us to stay at lower quality properties or entirely lose out on a perk we earned.
App is great and so are the loyalty points
I always use the app to make my reservations. When completed, you get a confirmation number. I always take a screenshot of it as a backup to the app, but I’ve never needed it. I’ve never had a reservation lost, cancelled or overbooked using this app. Plus as part of the rewards program you can build up points for a free or discounted rate.The app will show current offers and deals. You can search cities or favorite destinations such as a theme park or aquarium and it will show you the closest hotels to that destination. I find it better to use the app then one of the big name hotel search websites where I’ve actually had them lose my reservation or overbook.Holiday Inn Express and Staybridge are our go to.. and this app makes it more convenient. If you made a reservation several weeks in advance, I recommend calling the hotel phone number which is right on your app reservation and confirming your stay.
App is now broken
I’ve used this app for years & it’s been great. But, the last version will not allow me to login to my account. I can login just fine through the web browser. Nothing else has changed on my 11 pro max except doing regular OS updates. Having to navigate through a web browser is getting old & you may seriously loose a multi decade customer over this. But after speaking to “ customer service “ about this three times, I’m not sure you care at all. Please fix your app.Update:The app seems to be functioning and my CC info hasn’t been stolen for 6 months now (which is a great run). So, if your willing to spend a few hours on the phone fighting for the points that you’re entitled to, with an over seas help desk who treats you like YOU are trying to scam THEM, this is the rewards plan for you! Seriously, check your points like a hawk. Especially if you take advantage of any of their special points rates or promotion offers. They count on you not noticing. It’s a garbage rewards plan but if you force them to do what they should, it can be worth while.
Good luck
I haaate this app. When it works, it works fine enough. But good luck finding it working without any glitches, error msgs or just plain not at all. Todays encounter, trying to quickly get a room reserved WITHOUT having to get on the phone (you know, the confines of having to do this at work) but no, ‘we can’t process your request at this time’. Well, why??? Your issue? Did I do something wrong? Poor internet connection?? So I leave my office so I can make the private call to the actual hotel. “Oh, well we don’t have that room available, that’s probably why it didn’t work.” Ok, so I’ll go back to my office and try for a room that IS available. Besides, I want to do a cash/points split and the hotel can’t do that, HAS to be online. I try again and nope. Still ‘can’t process your request at this time.’ I have to leave my office AGAIN, call the lady AGAIN but she at least remembers to tell me the good news that they can’t offer any points purchases. Well great. I’m just being accommodated at every turn here. Thank goodness they have an app. for that. 🙄🙄🙄🙄
IHG needs to step their game up.
Just made a multi-day Christmas time reservation at InterContinental of San Francisco Mark Hopkins. I have had the IHG app for the better part of a year now. I was attempting to use the app to reserve some activities locally for my wife child and I to do while enjoying our stay. I’ve ran into more problems with this app than any I have EVER used.I haves tried making adjustments to the guests I’m bringing when attempting to make reservations but ever single time it resorts back to just 2 adults. Then after Dozens and dozens of attempts I got it to take 2 Adults 1 Child. Then went to check out for a San Francisco Grand Tour and Alcatraz Tour for the three of us. Filled out all of the pertinent blocks of info including passport info, ie; Passport Numbers, DOB for all parties all credit card info and on then it failed to take it just says “Book Now” at the bottom bar. Scrolled up and down to check and ensure that all info was correct and filled out it was. Hours of checking, clicking and patience and to no avail I have not one thing booked for my trip. Starting to rethink this InterContinental Ambassador and points program. IHG has really got to step it’s game up.
Description
Book 5,000+ hotels across 100+ countries with our travel app to take full advantage of IHG Rewards. Top Features • Receive mobile exclusive rates—only on the IHG app • Review IHG Rewards Club points and redeem them for rewards • Check out from your mobile device and receive an email copy of your bill (at participating hotels) • Explore which brand is perfect for your business trip or vacation Loyalty Guest Offers & Discounts & Features • Access special IHG offers, packages, partnerships and discounts • Earn and redeem free Reward Nights and Points, Digital Reward downloads and so much more with your IHG Rewards Club points • Track IHG Rewards Club points and progress to Elite member status • Turn your phone to display your IHG Rewards Club or Ambassador card • Qualify for special rates using your corporate ID on our hotel app IHG® brands: • InterContinental® Hotels & Resorts • Hotel Indigo® • Crowne Plaza® Hotels & Resorts • Holiday Inn® Hotels & Resorts • Holiday Inn Express® • Staybridge Suites® • Candlewood Suites® • EVEN™ Hotels • HUALUXE™ Hotels & Resorts • Kimpton Hotels®
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