Hiatus: Bill and Money Manager

Name: Hiatus: Bill and Money Manager
Rating: 4.15646 (6417 reviews)

Finance

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Hiatus: Bill and Money Manager

Finance

4.2

6.4K ratings

Age Rating

12+

Seller

Hiatus Inc.

In-App Purchases

$9.99 – $59.99

View in App Store

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User Reviews for Hiatus: Bill and Money Manager

Total lack of transparency.

While they successfully managed to “save” me a little bit on my Verizon bill, what they failed to do was be honest about their services. To call themselves a FREE service is dishonest. When dealing with people’s money, the need to be completely open about the way things work is necessary. Instead of letting me know what they would be taking from me, they informed of what they would be saving me over the course of a year. That may be all well and good, but not letting your customers know what will be automatically drawn out of your account as a result of those “savings” is wrong and displays a lack of honesty. In trying to talk with someone, I was told that all communications are done by email and that I couldn’t talk to an actual person. Once again, you’re dealing with people’s finances. If they’d like to have a conversation with you about what is happening with THEIR money, the option to speak with a customer representative at least during regular business hours should absolutely be available. The woman I did communicate with via email did nothing for me other than copy and paste some information from their website and then cease to respond to my concerns. This feels way more like a scam than something that helps people.

ak.taylor, Feb 01, 2019

App does not provide user with all necessary information

I love the idea of this app, and they did succeed in lowering my AT&T bill by $120 a year. I haven’t received my monthly statement from AT&T yet, so I can’t speak as to whether the changes will be included on this bill or not. The way it works is that Hiatus collects 50% of the savings for the first year. So for me, since they saved me $120, that would be $60 paid to Hiatus. I assumed that this amount would be broken down into monthly payments, but I was charged the entire $60 at once. I feel that this was not adequately explained prior to lowering the bill. I sent a message to inquire and it took them about 2 days to respond. They told me that if the amount owed to Hiatus is over $100, there is a payment plan available, BUT you have to request it within 72 hours and there is a 9$ admin fee. Again, this was not made clear prior to lowering the bill. At this point, I think the app is a cool concept but would advise other users to proceed with caution and read the fine print, as some aspects of the process are not made obvious.

ammusic27, Jul 11, 2018

Errors in service cost me big time

After downloading Hiatus I didn’t hear anything for a while. Then I got a message that they saved me $30 a month on my AT&T bill - $360 a year. And they were taking half of it now ($180). That was cool - but I didn’t realize they took it immediately. I went to look at my phone bill when it updated and it was $20 more than it had been. After messaging them they said that sometimes the companies aren’t honest and they end up charging more. After waiting several days I was informed that they made my Apple Watch a separate line which is what caused the rate increase. One of the people from Hiatus told me this was being taken care of. I asked, and there is no $30 a month savings now and I’m not eligible for any other savings at this time. Oh, and my $180 would take 7-10 days to be refunded. So, I’m down $180 for 7-10 more days, my cell phone bill won’t be fixed until April, so I’m down $20 for another month, and, the icing on the cake was that when I contacted AT&T to verify that they’d corrected my account they actually hadn’t and I had to wait on hold for several minutes to correct their mistake. I immediately deleted my account. I wouldn’t trust this app, but if you do, make sure to keep an eye on everything. My accounts will eventually even put but to have something like this happen, and only be fixed because I was watching like a hawk is unforgivable. They get a free $180 loan from me for about a month. Can I charge interest?

AngM627, Mar 11, 2019

Poor service, doesn’t do what it’s supposed to

While this app was helpful in seeing all of my subscriptions in one place it took a lot of effort to get them to show up and to get all of my account verified. The app seemed very slow like it couldn’t quite handle what I was asking of it and there was a lot of backing out and retrying - just in the initial setup. I hadn’t looked at it in awhile and I guess some of my verifications needed to be updated, so I attempted to do this and nothing would show up on the screen and then I would get error messages. Finally I got a message that basically said I needed to do some sort of total reset with the verifications but didn’t tell me how to do that and I wasn’t able to find anywhere to do it. I tried to contact support and they never responded. Unfortunately before I deleted my account I tried to have them negotiate my phone bill. They never came back to me about it but I have a feeling after reading these other reviews that they are going to charge me anyways. This had the potential to be a really handy app but the poor service and the fact that they simply aren’t going to do what they say is incredibly disappointing.

barbuty family, Nov 08, 2017

Be Skeptical

UPDATE:The company contacted me within a reasonable period of time and investigated the issue. They discovered my cell phone provider did not adjust the bill (as they agreed to do so in its internal notes), and stated the discount should be reflected, which it then was. Thanks!I downloaded this app thinking that I wouldn’t receive any savings; however, the app evaluated my reoccurring expenses and noted it could potentially provide savings to my cable/internet and cell phone bill. The cell phone negotiation took a few days and the Hiatus rep stated I should notice the discount on my next bill. Hiatus then debited my account for half the discount. The bill for my cell phone dropped and there was no discount. I followed-up with the Hiatus rep and stated I would like a refund because the discount wasn’t reflected on my bill as promised. The Hiatus rep looked at my message, but did not respond. It has been over a day and I haven’t received a response. I was also told that my cable/internet bill would receive a discount, but the bill has not dropped, so I cannot yet say if I will get what I was promised. Be very skeptical about this app and their promises.

BenjiRockford, Nov 12, 2017

A waste of time...don’t even bother!!!

At first it sounded like a good deal. They negotiated my account with SiriusXM. Said I would be saving over $100 for the year. You do have to give Hiatus half of the savings up front, which they didn’t waste any time taking. I was told it might take a month or two for it to for the lower payments to kick in, so I was patient. After still not seeing my saving after month 4 I contacted Diann who said they would reach back out to SiriusXM....When she contacted me again she informs me that my cheaper payments didn’t start because I didn’t pay using automatic draft. I have all my correspondences with the hiatus company and no where in any of these does it say it has to be paid by automatic draft. She did say that they tried to set it up again but the card I have on file didn’t go through. I have a card on file because I have too, but I pay the bill with a different card, again because the very important information about paying with automatic draft was never shared with me. I am surprised that I received my refund for the amount they took out of my account already and that is probably why I gave them that 1 star!!

blville, Oct 10, 2018

I was skeptical but...

My job requires that I have an unlimited internet data package, and my AT&T bill had gotten up to $175 a month. I have been searching for a way to lower it, as it was getting quite unmanageable. I learned about Hiatus through an ad on Instagram and, even though I didn’t believe it would really help, I gave it a try. In addition to pointing out a few iTunes Store subscriptions I forgot I was paying for, the app informed me that my phone bill was much higher than it probably should be. It asked if I would like the Hiatus team to negotiate with AT&T (on the condition that if they were able to save me money, they would receive half of the savings for the first year only) to try and lower my bill. I consented. A day or two later, I was notified that they had found $50 worth of internet data belonging to my iPad that I was never using and they asked if they could change the plan for the iPad from unlimited to 1GB, which is about how much I have been using each month (my phone package would stay the same), and I accepted. They saved me $600 a year. I still didn’t really believe it was true until I called to pay my past due AT&T bill and instead of the balance being $180 ($175 plus a late fee), it was $122. WHAT?! They really did negotiate with AT&T and it happened so fast that the bill, which was already past due, reflected the savings! I’m amazed and I am so thankful I found Hiatus! Thank you!!

EricaRussell, Dec 08, 2017

Great service saved me $$$

I downloaded the app and requested a negotiation to lower my cell phone bill. Then I completely forgot about it. I get a text this morning asking if I’d like to save money on my cell phone bill. I said of course! Well Hiatus negotiated a credit and a significant cut in my phone costs. They saved me $70 or so dollars a month and the credit I received is going to mostly cover the next bill! This is the important part I learned today.The first negotiation is free. The fee is $7 to $10 a month depending on the plan you choose. This cell phone bill was my first negotiation request. I keep the entire credit.Hiatus will receive 50% of all future savings from successful negations. If this cell phone bill negotiation hadn’t been my first free negotiation and Hiatus had taken 50% of my savings I would still have come out ahead because my future bills have been so drastically reduced. Make sure what you are going to pay a bill negotiator makes sense for your situation. Your paying someone to do the talking to save you money. If someone offered to do that for free I would be suspicious.The app. It’s useful, uncomplicated, shows me banking activity at a glance but not in great detail. The categories don’t always make sense for my spending but the numbers are correct so I’m happy. Over all very satisfied with the service even if the fee structure isn’t as clear as it could be.

HelpingHound, Feb 27, 2020

Don’t do it!!!!

First off, they have since changed the screen shots on how this app works. When I installed it, it showed text communications allowing you to accept or decline and the terms. Not the case at all! Offered to negotiate my a dish network bill for me. I did not understand the “savings” I would receive over the entire year, that half of that value was due to them in a one time payment immediately. Unfortunately my family lives paycheck to paycheck and anything I think will save us money I try. Not the case here. I’ve been charged $159 for their portion and in process all they did was cut my programming to the minimum and cancel my local channels. I was sent an email from them, which is sent in fine print by the way, that according to Dish there is a piece of equipment connected to my TV that I’m not supposed to have or be charged for. Totally false!!!! I’ve emailed their support address with no response. I don’t know how this is rated at 4.4 stars. Like another reviewer, I would give this a ZERO if I could. One star is overly generous. I only hope they will respond and refund my money. My family cannot afford this. This is fraudulent in my opinion but obviously has helped someone to get the rating they have. Not worth it!!!!

Kjones3372, Oct 22, 2018

Works Exactly As Stated

First, yes, negotiating your various bills and subscription rates down is something really anyone can/could do for oneself & all the personal financial advice people will tell you to do so. But it is somewhat easier said than done and I really hate trying to navigate customer service phone bank hell. I also work long hours, at night, and am unable to make personal calls at work so finding time to do this for myself is also a pain.So anyhow, I downloaded the app right before I went to sleep and within a few hours I woke up to 3 notifications that they’d found savings of just under $1000 for me over the course of a year. So, yeah, super!! Ummm, yes, they make money by charging you 50% of the amount saved - it’s disclosed right there in black & white, plain English, so I don’t know how people are surprised or somehow don’t understand how it works. Of course I do wish it were a smaller percentage cut but I’m still saving a decent amount over time. Also, I’ve verified savings with all 3 accounts (AT&T UVerse, Verizon, SiriusXM). Thanks y’all!

tracileabee, Nov 28, 2017

Description

Say hello to Hiatus - the smart way to monitor your accounts, track your subscriptions and get control of your money. Our money saving app helps you achieve more in 3 easy steps:   1. Consolidate all your spending into one place 2.

Track your financial activity over time and identify any bad financial habits 3. Use Hiatus’ tools and recommendations to save and earn money   Hiatus is designed to help you take your money further. In addition to helping you spend smarter, Hiatus uses cutting-edge technology to set up monthly budgets and identify rate increases. See how good it feels to have control of your money and to reach your financial goals. BANK-LEVEL SECURITY to ensure privacy and protection • Hiatus uses 256-bit SSL encryption to further protect any sensitive information   We believe that with the right tools you can easily reach your financial goals. Please contact us with any questions or feedback. Our Help Desk answers promptly at [email protected]   By downloading and using Hiatus, you agree to our current Terms of Use (https://hiatus.delivery/pages/terms-of-use.html) and Privacy Policy (https://hiatus.delivery/pages/privacy-policy.html).