Faire Wholesale
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SDK by Qonversion.
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User Reviews for Faire Wholesale
Faire makes my job easier!
I love Faire and can’t imagine how difficult it would be if I couldn’t shop for stock in one place! I love the new product lines that I would never otherwise know about. As a Faire Insider I see all the good stuff first and appreciate free shipping on most of my orders! Thank you Faire for making my experience as a retail business owner more enjoyable. Excellent terms too! ✌🏽💜🪁
Give Faire A Chance
I just want to say that I was very hesitant about trying Faire. I am a small business owner, mother of 4, with a full time job. I cannot afford to place orders on half of the wholesale sites out there, because I cannot reach minimum item quantities or cart totals. I often feel as if wholesale is not small business friendly. Faire has so many different shops to choose from, with no minimum order as an option, free shipping (with insider), and net 60. This may be my go to from now on.
Not good for iPads
Would love Faire if they had a customer service phone number to call when things go wrong. For instance… two vendors have shipped my wares but they are claiming they shipped them yet. I’m in a terrible bind because there are some defective items I’d like to claim. So without good customer service I just can’t give the company 5 stars. I order tons of things on Faire . I gotta say the app is terrible . I need to hold my iPad vertical and it’s not comfortable like that, really cramps up my hands in a short time. I have to just go to the website and order from there because I don’t own a computer and I still need to order off my iPad. I really wish they had a phone number so you could speak to a live person to resolve issues. I’ve written them and they never write back. The good thing about Faire is that is great for finding new and unique items for your store. I Love that about Faire!
Great until latest update
This app was great until this last update. Now I cannot access my account through the app. I get error messages on every page that the web site is unavailable. Now I cannot access my account info, my invoices for tax purposes, any order info, nothing. Useless. The Faire service has been great until now, but I can’t even place an order at this point.EDIT: left the app running in the background while doing other things, and it eventually caught up with itself and my data is now available. Shouldn’t have to wait 20 minutes for my data to load, though.
Brands are great, customer service is severely lacking.
Faire used to be super responsive, getting back to questions within a few hours of sending a message for support, or the beginning of the next business day. Now, it’s 24-48 hours or more for responses that don’t even resolve the issue (lots of canned responses), while items from these amazing brands are going out of stock each day the issue is unresolved. Nobody even apologizes for the delay in responses or acknowledges it whatsoever. For a business that is literally in existence for retailers and brands to connect, you’d think that they’d want to actually assist the retailers in a timely manner, so we can get orders placed.
Not the place to help start or grow your business.
I am just now starting up my online business, after getting my wholesale license & tax ID number then going through the steps of having to design and build my very own website I was under the impression that I would be able to order all the inventory I needed to start listing on my website. This is NOT the case with Faire. They have denied my request to have my account verified. Stating that I must already have my online store up and running. How are you expected to launch an online store with no inventory to list? This is beyond me. I can not believe the unprofessionalism this company has with the amount of hoops they want you to jump threw just to purchase inventory from these small family owned businesses such as myself. If I could give zero stars I definitely would.
Good app, but sellers are in disadvantage.
The app works well, and the functionality is amazing. But I am definitely concerned about the disadvantage, as it is clear they give priority to the buyers more than the small brands. To be specific, if a package gets lost by the carrier before making it to buyer, Faire takes care of the buyer by making sure we re-ship the product to the buyer and offering us (the small brands that sell products) only $100 compensation, when the orders are well over $270. The compensation of $100 doesn’t really help much and then we are required to ship new product at our own expense so we don’t only see loss on the lost product but also are responsible to ship new product for free. Faire helps finding customers and that’s amazing and why we are using the platform, but it would also be nice if you care for the small brands that sell in your platform as much as you care for the buyers and your profit. When it comes to losses, the small businesses that sell on faire are the ones that take the punches. Get the 25% and 15% but also care for your sellers.
Incompatible on iPads
I appreciate Faire retailers, but this app on iPads is very inconvenient. For those using the iPad with a keyboard, you will lose a lot of time. It is made to use on cellphones so you must hold the tablet vertically. This completely slows down work days, as you must disconnect your iPad and use your finger or Apple Pencil to navigate everything. Becomes tedious very fast. Unless you work from a cellphone, this app is not compatible with updated technology in business. That is the only downfall, but it is inconvenient enough to set you back twice the time. The developers might take this into account with updates. The app is very cool, would be much cooler if it was easier to navigate on iPads.
Not New Business Friendly
I’m opening a new business and I thought after taking care of all my legalities and hiring a brand designer, I would start to order inventory so it could arrive as I book flea markets. Multiple brands individually accepted my wholesale application after I gave them my tax numbers, but told me they were also on Faire. Out of convenience, I went to order everything on Faire, and placed a $4000 order. Only after placing this order did Faire tell me I needed to go through this lengthy verification process. After I gave them my tax ID numbers, proof that I was working with a designer, and a picture of the tent I’m using, they canceled my whole $4000 order four days after I placed it, pushing me back further and further from getting this business off the ground. Not to mention the fact that I was promised a $100 sign up credit and was never given it. No, I don’t have a “pop-up” schedule. I actually thought I would have inventory before applying to places 🤷🏻♀️. Guess I’m ordering through the individual suppliers on their websites now. Ps, my neighbor and Aunt who both use Faire thought it was a little bizarre that I’ve had to jump through these hoops. Neither of them had to go through this process to use Faire.
Ghost and Non-Responsive
Contacted multiple times regarding an unknown issue that will not process purchases (paying instantly and not using credit terms). I also requested refund of two months Insider Access paid for but not used because purchases will not process and the company will not return communication emailed to support. The website and app do not provide a phone number and email/message communication is the only way to reach anyone.No communication of any nature is returned, purchases are not processed and refunds are not made. Vendors are missing sales from probably more than myself. Skip the site and go directly to vendors viewed in the site. It is easier, expedient and you know you will not be ignored if there is an issue.
Description
With the Faire mobile app, retailers are invited to shop wholesale whenever, wherever. Use the app to easily shop the Faire marketplace on the go, view your wholesale orders and shipping info, and discover thousands of new brands your customers will love. Retailers, download the Faire app today and shop unique lines for your store!
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