Dollar Bank Mobile App

Name: Dollar Bank Mobile App
Rating: 4.69533 (21374 reviews)

Finance

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Dollar Bank Mobile App

Finance

4.7

21.4K ratings

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Dollar Bank

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User Reviews for Dollar Bank Mobile App

awful

This new app is so horrible. If I could give it zero stars I would. The only good feature is the touch ID when you log in. Other than that it’s slow, laggy, too confusing, and not at all an improvement from the last version. Why am I now getting charged for making over 6 transfers a month?? I didn't realize that dollar bank is now my parents that need to control what I do with my money. What happens when I get paid through direct deposit into my checking and I need to transfer that into my savings twice a month? That’s two checks out of six already. This almost makes me wanna switch banks. It’s just money hungry behavior. It’s also super annoying that I have to set up my transfers AGAIN after already having them. I literally never write bad reviews for anything but this horrible app is deserving of it.

bananacat999, Feb 05, 2020

Beta version roll out

This is some of the sloppiest written online software I have ever had the opportunity to use. Dollar bank should be ashamed of themselves for paying somebody for such bumbling ineptitude. You click on links and instead of them taking you to where you want to go they take you somewhere else and then the app locks up where you have to go somewhere else in order to get back to where you want to be and you still may not be there. This is really bad. I doubt if it’s ever going to happen but you folks need to give us back the old software because it worked and it worked well.

Customer since 1981, Apr 13, 2020

New version app

So far it’s the most unfriendly app I use. This has to be the worst upgrade I’ve seen yet. Now if I pay bills on Friday they won’t get paid till Tuesday when they use to post on Monday. Today I tried to pay an addition amount in my cable bill as the price when up and I paid it yesterday so I tried to pay the difference it paid the bill in whole. When I called to stop it they said it was since it was processing they could stop it. So now I’ve paid twice with no way of canceling the transaction. Stupid app! There so many problems I can’t even list them all. The old version was much better. I’m not the only one in my family that has issues either. Get it fixed or I will switch banks. You already lost one member of my family.

dealssuck, Mar 14, 2020

Frustrating and Confusing

This change is confusing and frustrating. When trying to make a payment under “pay bills” the steps are easy however above it in blue above it, it says transfer money. That is not the same as paying a bill. It also took the money out of my checking account but did not reflect the deduction in the loan I was making a payment on. I had know idea where that money went nor did it tell me.I tried to call customer service 2 times to clarify and was on hold for 50 minutes each time. I hung up. If your going to have such a confusing and frustrating website and mobile app you should have put many more people in customer service to answer your confusing changes. I checked every day several times over almost 2 days for any changes in deduction in that loan. This morning it finally reflected the change or I was going to the bank branch to try and get some simple questions answered. You need to address these issues and make it less confusing and frustrating.**highly dissatisfied customer**

DoreenizzyT, Feb 20, 2020

Somewhat Improved..

Edit to Dollar Bank’s response:Thank you for the response! I can finally see check images. The 800 number provided for people to call *and* the regular 800 number for account services both told me viewing check images was no longer available on the new app, which that is obviously not the case. Those people need to be trained better so they’re not giving out bad information. Thanks again.. love the new app now that I can still see check images!Original Review:So Dollar Bank finally adds Touch/Face ID login to their app (thanks - it was about 5 years overdue), but they take away the ability to see who you wrote a cashed check to using the mobile app. I have accounts at other banks and that’s a very basic function they all have, including Dollar previously until they REMOVED it from their new “upgraded and improved” mobile app. You really wonder who is making these decisions for the bank and if any thought is put into it........

Gino Guacamoolie, Feb 06, 2020

Complete FAILURE

I run a small nonprofit and we moved our account to Dollar Bank for their business checking but their online access is a complete FAILURE. 👎🏻 I can't even login to the app! 📱On the website it asks for a business ID, user ID, and password but there's no such designation here. ❓So what do I use? The business ID or user ID? I've tried both but keep getting locked out from the app. 😡 Aggravating. So I go the website and get in fine except you can't use a password app to automatically fill your login. 🙄 No... you have to tap a space and then backspace after each entry for it to work! Ridiculous. 🤦🏻‍♀️ Has Dollar Bank not heard of password helpers? They need to join the rest of us in the current century & make this app more functional. Quickly.

KRKapple, Aug 06, 2022

Disappointing app - extremely long on-hold time

Was excited to switch from Chase to a smaller bank (my mortgage was sold to this bank) so that I could have a “small town” feel as opposed to a large conglomerate and none of this has been the case. On hold times are extremely long to contact someone on the phone (regularly 30+ minutes, 50 minute to get someone on the phone), and agents are brief, uninterested, and not really trained. Comparing the app to what Chase (and much smaller local banks offer) the app is underwhelming and cantankerous at best. Can’t enroll to biometrics (easy to do with two other apps I’ve used), and shared very little to no information related to previous payments, payment history, future payments, comparisons of principal/interest. Overall, between the not really useful app and the long hold times for not that helpful customer service - I REALLY wish my loan could be sold back to Chase as this has been a poor experience.

KyleKelly, Mar 03, 2020

Dollar Bank always two steps behind the industry

This app is actually worse than the older version. You click on your credit card balance, and it take you to money transfer. Half the stuff you click on doesn’t take you to the appropriate link. Not to mention, their separate website for the credit card seems like it never updates so it’s impossible to get an accurate read on your statement balance and current balance. Funny how it tells you you owe $0 as a minimum payment, then click make a payment, and there is a $12 minimum payment due. Be prepared to do the accounting on your own. Overall, I’ve been with dollar for 10 years, and I’m totally dissatisfied with all their services. They just seem to be lagging way behind the competition.

michaelmalonekevin, Aug 09, 2020

Mobile app

There was not adequate communication about this change/new app. Some features we had in the old app, particularly, where I could stop a payment is no longer available. Also payment history and past activity was not brought forward and the old app is not available so I cannot see and prior payments or check to see if checks were cashed and when. Additional training and communication about changes and additional change management needs to be done on this project. Not impressed. We have been Dollar Bank customers for 10 years and most likely will be changing banks.

P&M Spelman, Jan 30, 2020

This version is less useable

This bersion removed functions that were easier to use. Such as guaranteed date vs trying to figure out when to send. And if the wrong daye was selected have to do over and overAdditionally entering the amounts for mo ile deposit should not ‘fill’ from tihht and then mush it left. A better ui would be to simply automatically have the field on the dollar amount and simply having the person enter a period for the delineator. And bring ip the number pad. Similar to when entering an amount to payBut there the period should also look like a pushable balue

user cyz, Feb 04, 2020

Description

Easily access your Dollar Bank accounts on the go with the free Dollar Bank Mobile App! Our mobile app features include: Secure access to your accounts 24/7 to view up-to-date activity and balances. Deposit checks anytime, anywhere with Mobile Deposit.

Quick Balance – View account balances without logging in. Easily transfer money between your Dollar Bank accounts and to/from your external bank accounts. Add billers and pay bills online with Online Bill Pay. Quick access to pay your Dollar Bank mortgage, credit card or loan. Send money with Zelle®. Find a nearby Dollar Bank office or surcharge-free ATM. Biometrics (Touch/Face ID) – Option for secure easy login, without having to enter your password every time. View full check images.