BeyondTrust Support

Name: BeyondTrust Support
Rating: 2.80769 (26 reviews)

Utilities

View in App Store

BeyondTrust Support

Utilities

2.8

26 ratings

Age Rating

Seller

Bomgar

View in App Store

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User Reviews for BeyondTrust Support

Upgrade Appliance to 18.2.7 and then it worked on iOS 12

We had no problem getting it to work with iOS 11.iOS 12 would work if we followed the guidance for iOS 11 but did not work for the guidance for iOS 12We upgraded appliances to the latest 18.2.7 and now the iOS 12 guidance works and is much less cumbersome to initiate a session with a simple click of the screen sharing icon within the app.Thanks!

Bomgar Customer, Oct 29, 2018

Does not work on iOS 14

App fails, never connects and crashes immediately

Eclipse311, Jan 05, 2021

Great way to get 3DS master key

I forgot my PIN to the parental controls and I had to get a master key, this was great! Bomgar set me right up with a Nintendo associate and I got my master key in less than 5 minutes. It worked better than using my phone to call them.

Joseph723, Sep 08, 2013

Easy and simple to use!

Can't complain, very easy to use and does what it's intended to do!

Joswe Gonzalex, Feb 24, 2015

Useless

First it wont start the session only "starting session" on the iPhone X. Worked on the ipad fine. Second, you can only view within the app itself. Can't provide much support with that. I would give negative stars if i could.

Nietsche, Jul 02, 2018

Crashes. A lot.

I've used this on the desktop and it was fine. On the app though, it constantly crashes, which is terrible when you're working with direct user interactions with customer support. Having to reconnect is a pain, especially if you don't know when the app is going to crash again. It can definitely amplify customer problems.

Pbclar07, Mar 17, 2017

iOS 13

Support iOS 13

Pence755, Sep 20, 2019

Crashes

The app connects to the console. However after the user broadcasts their screen it freezes up on the agent console side.

Rombry09, Jan 14, 2021

I think it's great!

Bomgar is such a good fit for remote support. You can really tell that it was built with that in mind. Unlike some solutions that were build for meetings and just happen to have the functionality to do remote support. So cool to be able to remote into a computer from mobile device.

SFBaybrat, Dec 06, 2013

Just ok

Sadly iOS does not allow any app to remote control the phone itself.This app only allows sharing this app in a webinar type session.Bomgar and apple should work together to be able to grant full or partial remote access if the clients install and agree.We can track a user to within 3 feet if where they are standing without heir consent but can't remote control the phone...even with their consent..Keep working in it Bomgar... You took a long time to get to the iOS devices but progress is good.This review score is low only due to the fact that it can't do what we need it to do due to apple's restrictions.

ThomasDravecz, Dec 04, 2012

Description

You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console.

Feature Overview: • Secure Session Chat – Use BeyondTrust to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information. • Screen Co-Browsing – Support reps using BeyondTrust can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue. • Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device. • Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue. Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.