Banana Republic

Name: Banana Republic
Rating: 4.8574 (78067 reviews)

Shopping

View in App Store

Banana Republic

Shopping

4.9

78.1K ratings

Age Rating

Seller

Gap Inc.

View in App Store

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User Reviews for Banana Republic

Card integration still doesn’t work

I deleted this app as it was just a wrapper for their mobile site. But they emailed me promising - after about six years! - integration with their store card. That is run by Synchrony, which is never knowingly not completely technically inept. But I have it a go. It didn’t work, as of March 29, when I got the email. I tried again, literally a month later. And still:“Error: We are unable to process your request at this time, please try again later. (1111)”(That’s their horrible capitalization and comma splice.)Why email telling me to try something when it doesn’t work? I’ll take the rewards to use their card, but Synchrony is a wretched partner and the integration failed at the first hurdle, and is still failing a month later. It’s pathetic, but not in truth remotely surprising.

alexgjohnson, Apr 30, 2019

SO MANY BUG ISSUES

In the past, there were issues with viewing past order details. Now, there’s an issue with seeing items. The app is showing items are completely out of stock although the website shows they are not. In addition, while you can still purchase these “out of stock” items on the app, you cannot view reviews thanks to the out of stock notification that fills your screen. Not sure why the app has had so many bugs lately, but it’s very disappointing, especially because I prefer to shop via app on my phone. The website design for mobile is very difficult to navigate.Cannot even leave app feedback because the survey on the app refuses to submit. Whoever is in charge of BR’s virtual platform needs to pay more attention.

Anon12548, Oct 06, 2020

Difficulty purchasing

I was disappointed when on Tuesday during the extended Memorial Day sale of 40% off I couldn’t complete my purchase in the app. I had 2 pair of jeans in my bag but kept getting an “I’m sorry something went wrong” message. So I restarted the app only to find my bag empty. So I re-added them and then when trying to purchase received a json error which I sent to support. They replied with “I’m really sorry but we can’t reproduce your issue, you can call our support line to get help”. To receive the highest customer satisfaction score from me, BR would have called me and made sure I completed my purchase. That would have been a win for me and for BR. Instead I’m not satisfied and BR didn’t get the sale on that day. In general I like the app and prefer to shop there. It’s convenient and fairly easy to use when it works like it should.

BarryNayback, Jun 02, 2018

Useless

The app regularly forgets you signed in and it doesn’t automatically do face id so you have to remember your password which totally defeats the purpose of Face ID! Since it’s in the app and not safari iPhone doesn’t remember the password. This means inevitably I end up resetting my password when it’s time to make a purchase. It’s basically just their mobile site with more steps. Also every time it forgets you signed in it makes you go through the stupid tutorial again. Annoying because a few times I’ve made a purchase only to realize I wasn’t signed in so I lost out on the points! I’m only giving it two stars because other retail apps I’ve tried over the years have been worse, but that’s a low bar.

dhdhsnsksidhdv, Oct 26, 2021

Great BUT

It’s much easier viewing items on the app as I find the BR website super slow, especially if you’re on your phone shopping. I was actually told by BR customer service that the site ‘chooses’ other browsers over cell phones all the time. So I was thrilled to get this app where browsing was way easier. BUT, when you try to check out on the app, it doesn’t work!!! I tried 3x to check out. Added promos, hit check out, and it just stalled forever. I tried several times with no luck. Had to go back to regular website to complete check out.

Gadjac, Sep 17, 2018

Terrible app. Use your browser.

This app is awful. If I switch to another app for more than 1 second, it forgets which store I was looking at and takes me back to Banana Republic. So let’s say I’m looking at pants and need to double check something in another app - I lose the pants I was looking at. I have to renavigate to the store I was looking at, then back to the category of pants, then find the pants again. If my phone goes dark or i switch to another app for more than 15 minutes, it logs me out. I have to re-log in. I’ve asked it to use Face ID to simplify this process but it will only check for Face ID after I’ve logged in with my credentials. There is every disadvantage to using this app. It is far better to use a browser. The filters don’t work accurately. I am deleting the app because it was such a bad experience.

Klevine4, May 30, 2022

Poor signin experience and forced updates

GAP BRANDS FEEDBACK: Love the brand and love the app except the signin experience. Why the forced updates? And even more so, why can’t the app remember signin credentials after the forced update? I don’t remember my pw (it’s auto generated on my chrome browser. So when I’m shopping from my phone, it’s annoying to always have to figure out my people nearly every time I want to use the app (which is often). I set up faceid (iPhone) and the app uses it sometimes but not most times. I ‘remember password’ on my phone and that doesn’t initiate either. I finally reset password and then the next time I sign it and it’s a forced update, and I’m in the same position again. So annoying!

LL1981, Jun 13, 2022

Many Petite items mislabeled

Please return Petite option to any item. This is offered for Tall but not Petite. When you select any given item, you used to be able to generally tap Tall, Regular, Petite to see what colors and sizes were available, if any. They removed the Petite option this way and now you have to go to special sizes. It becomes very problematic when you go to search for something specific. Example 1: I recently ordered a “Petite Luxespun Long-Sleeve T-Shirt”. I loved it and searched the site for other colors by entering that exact term. It produced results. I clicked it, selected a color and size, and ordered it—however, what I didn’t notice is that it did a bait and switch back to Regular sizes. I received the proper color and size but NOT in Petite. Example 2: I repeated this action with another item I previously bought and liked: “Petite Cotton Gauze Roll-Cuff Shirt.” I didn’t purchase this time, because I noticed the bait and switch. Please fix search problem and also make Petite option available on every item page that had a Petite option, like you used to have!Thanks!

Petite Help, May 12, 2021

improvement needed customer experience

The design is clean. Websites are always more clunky on phones because their platforms are not necessarily compatible, but that goes for any website. The BR app is designed well graphically appealing, but there is no option to automatically sign in so you have to put in your password every time you open the app and you always have to verify payment information, these should be able to toggle on or off as options to improve the customer experience, obviously if I’m downloading the banana republic app, I shop there regularly and want and easy check out experience.

seeErunfast, Dec 31, 2017

Find it challenging finding items

It’s possible I’m not using the app correctly, but if I am my biggest complaint involves applying filters to narrow down searches. If I want a pair of black pants 29W-32L and apply the appropriate filters, the results will include items which correspond to any of the filters whereas, in my opinion, the results should only include items corresponding to all the filters simultaneously. In other words results will not necessarily include pants which are black and 29W and 30L all at the same time. They also include any pant which is black, and any pant with 29W and any pant with 30W. It’s likely this is intentional on the part BR so customer is exposed to more items in order to increase sales. Regardless, it’s very frustrating.

SW3RVEZ, Mar 16, 2020

Description

With the new Banana Republic app, the exciting world of fashion is yours to discover. Shop the latest trends with modern, timeless and contemporary clothing perfect for every lifestyle – guaranteed to make a statement in your closet. Explore Banana Republic’s clothing and accessories catalog of business casual clothing meant to elevate your closet and online shopping experience.

Discover new arrivals, accessories and year-round classics for men, women and petites. Experience effortless style with clothing that brings infinite possibilities. Explore clothing by style, size, and more with our beautiful and easy-to-use search filter tools for a simplified online shopping experience. No matter your journey or personal style, dress and shop for clothing with uncompromising quality and the timeless designs Banana Republic is known for. Elevate your everyday with classic style and stunning fashion statements for men, women and now, babies. Our streamlined app shopping experience envelopes the beauty and classic style of Banana Republic with an immersive, intuitive and new way to shop for the styles you love. Easily access your Gap Inc. account to track your shopping points, redeem them and more from your in-app Wallet. Order now, purchase for pick up in-store or delivery right from our app for a better and simplified clothes shopping experience. BANANA REPUBLIC APP FEATURES Discover & Shop • Experience a breathtaking new way to shop for stunning clothes and accessories. • Shop our vast selection of timeless fashion pieces perfect for every closet and lifestyle. • Browse our entire collection, from covetable new arrivals to classics and modern accessories for men, women and petites. • Discover Banana Republic’s unparalleled shopping experience like never before. Find Clothing You Love • Love prints? Sweater obsessed? Looking for that perfect suit? Find it all on the Banana Republic app. • Find your next wardrobe essential with our search and filter tools made to simplify your search. • Our clothing app makes it easy to find the styles, and fashion trends you love. Buy Your Way • Our updated, mobile-friendly checkout process lets you add favorites to your bag and check out in seconds. • We offer easy payment options like PayPal and Apple Pay. • Buy online, pick up in-store with safe, swift curbside pick-up at your local Banana Republic store. Save Easily • Saving on the styles you love just got easier with the Banana Republic app. • Find and apply our best offers and promos directly from the app. • Access and redeem your Rewards and more with just a few taps. Manage Your Account • Cardmembers, it’s never been easier for you to manage your Gap Inc. Credit Cards. Access Your Favorites & More • Simply your shopping experience with our user-friendly shopping experience. • With Touch ID for account sign-in, pick up where you left off faster than ever before. • Access quick, friendly and convenient customer support directly from our app. Be In-The-Know • Stay on top of trends, style changes, and seasonal updates with ease. • Get on the list. Opt-in to push notifications to stay in the loop with instant alerts about offers and more. Luxurious clothing for every lifestyle. Download today to elevate your closet with the Banana Republic app. Tell us what you want to see in the app by emailing us at [email protected]. And stay tuned for new features on the way.