7-Eleven: Rewards & Shopping

Name: 7-Eleven: Rewards & Shopping
Rating: 4.78099 (221670 reviews)

Food & Drink

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7-Eleven: Rewards & Shopping

Food & Drink

4.8

221.7K ratings

Age Rating

12+

Seller

7-Eleven, Inc.

View in App Store

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User Reviews for 7-Eleven: Rewards & Shopping

I am deleting this app

This is one of the worst store rewards apps apps I’ve ever seen/used. First, it’s very confusing to look at. Second, it feels like it has bugs that won’t load what you want to load or do what you want to do. Half the screens I tap on give me an error message that says “Oops” when it won’t load correctly. Third, it takes a very long time to gain any points before you can actually earn any rewards - they should at least give you some smaller reward options earlier on. Fourth, the app keeps giving me a notification badge that I have an unread message or something in there, but no matter how many times I open it I don’t see anything there for me, yet even after opening and closing the app my notification badge is still there on my phone. Fifth, I’m trying to deactivate my account before deleting the app - I don’t want them to have my name or address in their files - THERE IS NO WAY TO DEACTIVATE YOUR PROFILE! This means when you delete the app, your name/account is still in their active database. After having this app for 6 months, I feel it’s more frustrating than it is helpful, so I’m deleting it today. I don’t recommend it, unless you enjoy confusing screens, and fake notification badges when there’s nothing for you there.

ayoshi, Sep 27, 2021

7-11 on Lyons & Apple

This is my favorite 7-11. They have the BEST ice (important to me), they have diet Dr Pepper in the fountain drinks (others don’t) and most importantly, the people who work there, specifically Janet & Sandra, are by far the kindest, most caring staff especially for regular customers and they always want to make sure the customer is happy. If the store is out of stock on something, they do their best to help find a similar item or even give an approximation of when the item will be in stock. When customers are belligerent or angry, they diffuse the situation sometimes at the risk of their own safety. It’s wonderful to see how many police officers come in to get something & are treated with such respect. But again, Janet & Sandra treat everyone with respect. They even ask me how dialysis is going for me or give me a heartfelt wish for a good treatment that day. Thank you for these wonderful people.

BlessedVal, Jan 31, 2022

My 7-11

It’s not located where I would like it to be but I can at least get my .03 discount on my gas and there big gulp machine is usually calibrated correctly. The girls and or women are always cheerful. The men behind the counter are a bit more reserved but they do their jobs well. The main reason I go is to refuel at the best possible price in the area. The others are either Exxon related and no discount on their gas or their a regular 7-11 gas store but they feel they need to jack the price higher just because where they are located. It’s a shame as I’ve spoken to other customers and they would prefer to go to those stores but during these time of gas price gouging. They have elected to gouge. It’s their loss but I guess they feel they get enough business that they would rather gouge the customer than recognizing that they would likely make more money if they had fair pricing like my 7-11 on Sandbridge Rd. Virginia Beach,Va.I hope you find this review of interest.

disapointed con$umer, Mar 19, 2022

Very useful app

I love that the promotions on this app allow you to earn points without making a purchase, and that the app is easy to use in store and can be updated immediately. It’s important to me that the rewards app be available in the future, so I would prefer if referral reward points be given when you refer someone and they make a verified purchase. I know most people but all of their stuff at full price and many people just aren’t willing to download apps on their phone. One thing that bothers me is that once you verify your age, the pop up telling you to verify your age doesn’t go away. It makes me worry that my age isn’t verified, but when I click on it, it turns out that yes, in fact, my age is verified. I also dislike that 7/11 stores do not accept all cigarette coupons and that you must use digital coupons approved by 7/11. Many times I would prefer to use the paper coupons sent to me in the mail.

hangmeuptodry, Aug 12, 2020

I hate he new app update

I love going to 7-11 however when my husband and kids and I wanted to go (which is usually every other day) we gain that 7th cup fast and since the new updated app I have gained the cups and they have sat in my wallet in the app but the app is not letting me collect them. When I get to collect something it takes my points away. I’m not sure why. I have called and emailed about this and there seems to be nothing that can be done on this issue. No one knows what the deal is I have signed out and back in as well as deleting it and downloading it again on my phone but no one knows what the problem is in this app. I am about to drive to Dallas to the corporate office and talk to someone they are only 3 hours away from me. It seems every time I call I can’t get anyone who speaks English anyways and when I do they still don’t know why I can’t claim the free drinks. Can we please go back to the old app.

jenn isnt happy, Aug 01, 2020

Great rewards! Thanks

So i go to 711 everyday maybe even twice a day. The only thing that bothers me is that i don't always remember to grab my phone before going in so i miss out on a tremendous amount of points ..I could run to car but the whole point of this store is fast efficient purchasing and running in and out is a waste of time! Please consider entering a phone number at register or even allow me to scan my receipts at end of day. Please?!? I practically pay the rent at my location ...lol no joke! Oh and another cool thing would be using points to enter a “pool” per store that would allow you to obtain one of the fixtures they display stuff on after they are finished using them..like the corona fire pit they currently have displayed. Where does that stuff go?? I want in! Lol i know the employees prob deserve those perks! Because the certainly and one heck of an awesome bunch of people! Cheers! Thanks for reading my review!

Misstreesa, Jul 29, 2018

Worst rewards program I’ve ever seen

First of the all the design of the app is nice but is just way to overly user friendly, provides way too many ways to access features and makes it oversimplified and confusing. But my main complaint for the locations in North Carolina at least is that they have the absolute worst rewards system I’ve ever seen at any chain restaurant, gas station, grocery store, etc, in my entire life. Tiered rewards by the 1000?!?!? It takes $100 dollars (on qualifying items mind you) just to get 1000 points because it says you only get 10 points per dollar spent. Imagine spending $100 to get a free ripened brown banana or brownie or a bag of chips... or $500 for two free Red Bull’s. Absolutely ridiculous. And those who say the other ways to get points is beneficial obviously hasn’t played the slurpee game that gives out 5 points on most days. Or am I missing something ? The special promo deals they do at least at the stores near where I live are just not worth the time or money. Especially since they don’t participate in the Fuel Loyalty program. Come on 7-11 I expect a lot better. Bout to start going to Quik trip

Mr. WRR, Oct 30, 2020

DO NOT USE 7-11 DELIVERY

I’m always amazed when a major corporation releases and heavily markets a product like #7now but doesn’t catch stuff like... updating delivery time... in a delivery app. Fun fact, the app also does not tell you what it’s password requirements are during account creation or allow hyphens in last names, shows out of stock items as available, does not have a way to contact the driver or modify the order once submitted, sells your personal information (US only so it’s legal to require you to opt in to email marketing and associated data barter), requires you to call customer service and wait on hold for upwards of 45 minutes... to leave a voicemail, and the best part is it’s not even 7Eleven delivering your order... it’s Postmates! Also can’t request a refund on an order through the app, Microsoft Anna yells at you about there being “three people ahead of you” although that number doesn’t change and eventually just dumps you to voicemail, cancels orders hours after stated delivery time without reaching out to customers and in some cases without notifying them, delivers partially fulfilled orders and sometimes charges the full amount. I’d be genuinely amused by the incompetence on display here if it wasn’t standing between me and some skittles... which means that this is true to the in-store 7Eleven experience at least.

o0BritBrit0o, Apr 26, 2020

Not wanting to redeem my free rewards

I had 3,800 points and I redeemed the points for a free medium iced coffee & i had the 7th free cup. I got myself a double gulp for the free cup and I was suppose to get the free medium ice coffee. The worker didn’t know what he was doing and didn’t know how the points worked so he called the manager. When the manager came he said the double gulp was free , I explained to him that the iced coffee is suppose to be free as well and he kept on changing the subject and he said “The double gulp is already free and the ice coffee doesn’t need to be free come back next time. You didn’t redeem the points” It was right there saying “Your rewards | 7th free cup, Medium Iced Coffee” I told him I just redeemed the points here at the store , I haven’t used them. He repeated saying the big gulp is free not the ice coffee even though the rewards is saying for it to be free. All he needed to do is scan it but he didn’t want to.If 7-11 is going to create an app they should inform their workers how to understand the app! Because from what I can tell they don’t understand how to redeem my rewards and don’t understand that I don’t have to pay for my REWARDS.

solo.j, Oct 10, 2018

The worst “rewards” program out there.

With the money I spent over the last month, ALONE, with 7-11, I could’ve gotten two free meals worth of food with other rewards programs……. with 7-11, I have enough for a whole, SMALL cup of coffee. I’d laugh if it wasn’t so sad 7-11: please don’t constantly bug us about using this program if the returns are so insultingly meager. Really. Really sad.And why are NONE of my coffees credited toward this supposed program I see on the app for a free coffee? I buy them EVERYDAY and have one next to me, as I write this, and can take a picture of the PILE of them in my paper trash. Or, I suppose I should say, I have my LAST 7-11 coffee sitting next to me. And yes, I am one of the few Americans who actually won’t give someone my business any longer, after promising not to. How this app has almost 5 stars is BEYOND me, considering the fact that I see NOTHING but negative reviews. I’m guessing Apple has some sort of rule in place, where bad reviews are eliminated, once the company places a fake, sugarcoated response under it, that solves NOTHING. Lol. And I’m guessing mine is a double whammy, now that I’ve brought them into the picture. It truly is disgraceful to see just how dishonest corporations are allowed(by the government and us civilians) to go on playing the games they play.

Tommy6X, Nov 07, 2021

Description

Join. Earn. Get rewarded.

Now get 2x points when you scan your app barcode, 5x points when you pay with 7-Eleven Wallet, or 10x points when you use Mobile Checkout! SHOP & EARN REWARDS Get 2x rewards points on your everyday purchases when you scan your app barcode*, then browse our rewards menu and use points to get free food and drinks. Earn faster with bonus points offers and point streaks on select snacks, drinks, and products. ORDER DELIVERY Get food, alcohol, candy, snacks, drinks, ice cream, grocery, health needs and more delivered anywhere you are in about 30 minutes. 7NOW delivers over 3000+ items including Slurpee® and Big Gulp®, pizza and sandwiches, and even beer, wine, and liquor (where available, 21 years or older of course) across 43 major metro areas. FUEL LOYALTY SAVINGS Fill up on gas for less. On your first 7 trips you'll save 11¢/gal. After that you'll receive everyday savings of 3¢/gal*. Check the 'Find a store' section and the 7-Eleven app will filter fuel loyalty locations near you. 7-ELEVEN WALLET It's easy to pay with your phone. The 7-Eleven Wallet makes checking out contactless, earns you 5x points and rewards you along the way. Get started when you load your Wallet with cash, credit, debit, 7-Eleven gift cards, Apple Pay® or Google Pay®. MOBILE CHECKOUT - (AVAILABLE AT SELECT 7-ELEVEN LOCATIONS) With our contactless checkout, you can shop and check out with your phone. It as easy as scan, pay, and go. Scan the items as you shop and skip the line when you are ready to checkout. You can even earn 10x points and get special offers with 7REWARDS and in-store promotions. FIND DEALS Get exclusive offers on your favorite products like pizza, coffee, ice cream, donuts, snacks, energy drinks and bottled water with deals for 7Rewards members. NOW AVAILABLE AT STRIPES STORES Start saving big and earning 7Rewards points on everything you buy at Stripes Stores. Redeem points for free food and drinks. Get tacos and family meals from Laredo Taco Company, beer, and groceries to go with curbside pickup at select stores. GIVE FEEDBACK We’re here to make your day better. Please let us know if you think we’re doing a good job or not. Submit feedback at any time in the app. ABOUT 7-ELEVEN, INC. Are you still reading this? Awesome. Most people stop when they get to the small print. But not you! You get to read the cool stuff. 7‑Eleven, Inc. is the premier name in the convenience-retailing industry. They don't like to brag, but they invented convenience stores. For real. Google it. Based in Irving, Texas, 7‑Eleven operates, franchises and/or licenses more than 72,800 stores in 17 countries, including 12,000 in North America. Known for its iconic brands such as Slurpee®, Big Bite® and Big Gulp®, 7‑Eleven has expanded into high-quality sandwiches, salads, side dishes, cut fruit and protein boxes, as well as pizza, chicken wings and mini beef tacos. Mmmmm, tacos. 7‑Eleven offers customers industry-leading private brand products under the 7-Select™ brand including healthy options, decadent treats and everyday favorites at an outstanding value. Customers can earn and redeem points on various items in stores nationwide through its 7Rewards® loyalty program with more than 40 million members, place an order in the 7NOW® delivery app in over 1,300 cities, or rely on 7‑Eleven for bill payment service, self-service lockers and other convenient services. Find out more online at www.7-Eleven.com, via the 7Rewards customer loyalty platform on the 7‑Eleven mobile app, or on social media at Facebook, Twitter and Instagram. Also, they trademarked the word "Brainfreeze." No lie. Thanks for sticking with this. You're unstoppable. *Points exclude services, fuel and age restricted items including tobacco, lottery and alcohol.