WHBM White House Black Market

Name: WHBM White House Black Market
Rating: 4.81179 (6227 reviews)

Shopping

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WHBM White House Black Market

Shopping

4.8

6.2K ratings

Age Rating

Seller

CHICOS FAS, INC.

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User Reviews for WHBM White House Black Market

Easy and fun to shop

Love the design of this app. So easy to check on what is new and what is on sale . I enjoy adding items to my favorites. It gives me a chance to keep my clothing and accessory choices organized into needs and/or wants. The app automatically adjusts availability and price changes. Really enjoy WHBM with their beautiful line of clothing and accessories. I am 75 and can always find something appropriate and very special even at my age.

carklynn, Jul 15, 2022

Odd glitches

I tried to use this several times. First, there were items I could not find here. Second, it didn’t always recognize the shopping cart I had on the website. Third, it didn’t seem to credit the local store that I use so I was afraid they would not be recognized for the referral emails.Finally, today, I added a shirt, went to checkout, could not find it on the app, re-added it only to find it there twice.Went to remove one of the shirts (same size, same color) and removed both. That shouldn’t happen. I only noticed because of the price changes. Not inspiring any confidence.

ClassicsGal, Jun 19, 2022

Awful / completely Unstable

I have wasted over 3 hours over several days trying to view items where the item and photo will result in errors so you can’t even add the item to the bag. When I finally have over $1800 of merch in the bag, the app crashes resulting in zero items in the bag. After reboot and refresh nothing is there. This is beyond frustrating. I actually went into the store yesterday because the app was horrible. When my size wasn’t there in store the rep said it’s online and available. Why can’t this be a seamless process like it used to be. I have also had to re-register for the new rewards program a million times. What the heck happened to the old WHBM? This is beyond substandard for any online retailer. FIRE YIUR WEB DEV TEAM. This should be an embarrassment to the brand but more over you are losing business. Don’t be difficult on the purchase. That’s 101.

eneetra, Sep 30, 2022

Not worth the time to load it

Using the site directly from the internet offers more features than this WHBM app. Ive tried it numerous times at first thinking there might be a learning curve. No, this app it limited. Over and over again it seemingly randomly refuses to load a specific item to display details, more photos, etc. Given an “oops, try again” prompt I uselessly have hit this button again & again. It does not help. Also, if the “what to wear” the item with feature is available, then it’s well hidden as is the option to write a review. Shopping online should not be challenging nor frustrating, it should be fun. It should also not take customers an inordinate amount of time to learn the app, rather it should take no time at all. This company gets thousands of my dollars per year, yet they never seem to listen to any of their customer feedback never mind mine. I fear this review is useless in this regard. Si, please just avoid avoid this app. You will be better off.

jacey2c, Sep 16, 2022

Finally

Finally there is an app!! I’ve been waiting for this. I love WHBM it has become just about the only place I shop. I had some items already from when I was a couple sizes bigger, I have slimmed down and needed to buy new clothes and thought I’d give it another shot. I’m so glad I did their clothes fit me perfectly in both sizes. I can honestly say I feel confident and sexy in their clothes. They are stylish and feminine but not overly feminine. I enjoy the my wardrobe feature online but it doesn’t seem like it’s on the app. But what I would enjoy even more is if it could actually take I have purchased and show how they would look together. And give a longer history than 6 months. They should also have a credit card or some sort of reward program that gives you points on purchases to spend on future purchases.It would also be nice if the app had notifications

K06, Mar 27, 2022

Problems with the WHBM app

I love shopping online at WHBM but the app is riddled with glitches . I have an iPhone and the default browser is safari . I had to call almost every time I wanted to make a purchase on the app because the order wouldn’t go through and customer service will tell me that it’s because I own an iPhone and the app has problems /glitches with this browser . I’m asking you ; at least 50% of the customers have an iPhone, so why doesn’t WHBM take care and resolve those glitches so we , the customers of WHBM won’t have to spend almost always close to an hour waiting in queue for a customer service representative. I would except much more from a hide end company like WHBM and I would expect them to get on top of it and resolve those glitches that we , the IPhone users keep encountering . I hope someone in the upper management of the WHBM sees my review and will finally do something about it ! Thank you !

KorenPT, Jul 25, 2022

Loving the WHBM App!

I’m loving the new WHBM app-it allows me to save what’s in my cart & has an easy heart button to push to add an item to Favorites! Loooove this feature-it makes it so much easier than the wishlist on the website. The maneuvering is much more solid than on the website (which I have found to be annoyingly jumpy, for lack of a better word). The only thing I am missing in the App is “My Closet.” I’m hoping that a) that will make it into a later version, and b) that WHBM will leave items IN My Closet for longer than a few months (That is the beauty of WHBM clothes after all-it is Garanimals for adult women, and new seasons coordinate nicely with prior seasons!)

MajorAZVoiceFans, Apr 24, 2023

App is not user friendly and has bugs

I tried to order 4 different times. One item is a gift and I selected the gift receipt and gift bag and wrote a message. Then the app took me to a new “shopping screen” and I was unable to get back to my order. Had to redo it. Also did not give me an option to ship the gift to a different address. My items disappeared from my shopping bag several times and I couldn’t apply my discount because it didn’t recognize my email even though I’ve been shopping at your stores for years and get 5% off everything when I make purchases in the store. I even resigned up with my husbands email to get the Online discount and at check out no discount was applied. I won’t shop at your store Online ever again.

Mar from White Bear, Apr 08, 2023

Navigation

Please show a picture of first item purchased so we don’t have to try to remember the order number to view order and return status. Also, return user to the order menu list rather than back to your main menu so we can continue to search orders without the extra step. Search by gamer type needs improvement. Allow filters by garment TYPE, style, size, etc. Glad to see you’re now offering an app and look forward to seeing the improvements.

Real corde, Sep 30, 2022

App needs improvement

In this day & age with apps, how is it possible that WHBM app does not have a “my store” feature?!You should be able to search for items & find out what your local store has in stock. The regular website has that feature. Isn’t the whole concept of apps? Every app that I have has the location feature. The app doesn’t keep me signed in. And it doesn’t show accurate description for current rewards. The only positive aspect about the app (vs the website) is they show more pictures of clothing on the models. Please add location feature & get with the times WHBM. Then your app might earn a higher rating

Reflux bb, Nov 18, 2022

Description

Discover a new way to shop at White House Black Market, WHBM with our all-new app. You can quickly and easily browse our entire collection of women’s clothing and accessories, from on-trend new arrivals to versatile closet staples. No matter what you’re looking for—dresses, blazers, skirts, sweaters, blouses, jeans and more—find your new favorite piece anytime, anywhere.

We built our White House Black Market, WHBM brand on the foundation of fashion’s most iconic contrast: White + Black. That contradiction inspires everything we do, because we believe that no woman is any one thing. Confidence is your strong suit, elevated fashion is ours. White House Black Market, WHBM app features Push Notifications. Stay in the loop with White House Black Market’s, WHBM promotions and exclusive offers when you enable push notifications, so that you never miss a sale again. Save Your Favorites. Curate your dream closet by saving your favorite items in a wishlist for later. We’ll keep everything in one place for when you’re ready to make them yours. Manage Your Account. We’ve personalized your shopping experience in our streamlined app. Manage your rewards, track your orders, or update your account settings with just a few taps. Barcode Scanner. Don’t see your size while shopping in the White House Black Market, WHBM boutique? Use the in-app barcode scanner to check for more sizes and colors online. You can also find out what others are saying with customer ratings and reviews. Find A Store Near You. Love it so much that you need it now? Use the app to find the closest White House Black Market, WHBM store locations near you. Download the White House Black Market, WHBM app today for the easiest way to access it all, from style inspiration to special offers. Tell us what you want to see in the app by emailing us at [email protected]. And stay tuned for new features on the way!