Weave - Text, Call & Schedule
View in App StoreWeave - Text, Call & Schedule
4.3
Age Rating
4+
Seller
Weave Communications, IncGrow your in-app revenue
while we take care of your subscription management.
Mobile
SDK by Qonversion.
Price Intelligence based on:
213,534
apps aggregated
8,172,290
in-app prices defined
89
main categories
In-App Purchase Price (Subscription or Non-Recurring)
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User Reviews for Weave - Text, Call & Schedule
Remote access and great features!
Weave has allowed us to have a greater degree of access and control in our practice which, as you can imagine, has been invaluable in the current landscape (pandemics, murder hornets, ice storms, etc.). We enjoyed it so much at our first office that we subscribed for it at our second. They are constantly innovating and offering new products and features. The features they rolled out when the pandemic struck (wellness forms, custom templates, etc.) are a great example. They’re always working to find ways to make our practice run more smoothly.Like any technology, there are sometimes growing pains or minor technical difficulties, but Weave has expanded its customer service department appropriately as they have grown, and the ability to reach a friendly and knowledgeable support technician in a reasonable amount of time remains one of the best things about their services.I would definitely recommend Weave to anyone who wants more remote access and greater functionality in their practice.
Want to like it, but...
Your platform has serious issues with functionality. Customer support is non existent. We have complained for months about the same basic issues and have not had any resolution. We can't even get someone to respond to our requests for help.The complaints are always the same. It takes tens of seconds to transfer and pick up calls it takes tens of seconds to dial out, every other call gets dropped for no reason. And yes we have symmetric 500Mb fiber service from AT&T that has NEVER gone down in the last 10 years, even for a second. The system has great features. Even though it doesn't interface directly with our Practice management system it is still very helpful when it works. However, it is unworkable for a busy practice with multiple lines. The idea is excellent but the execution is very poor. We want to like your system a lot but you are making it very difficult to do.We would are willing to change our view of this 5 but only some of the most basic functions expected from a mission critical application are made to work. So far, our pleas are falling on deaf ears and we are currently actively looking for an alternative solution
Great tool for my business!
I’ve been a weave user for a while and it has been absolutely amazing! I am able to see my schedule when I’m away from a computer, call patients using the office number and manage appointments and messages. I can also request reviews by sending a pre-populate text to patients and take payments. They have recently upgraded their messaging and it is sooo much more organized. Being able to quickly sift through messages that need action saves so much time and energy. And being able to mark certain types of messages as read makes looking at the messages not such a tedious task. There are so many more great features. The price point is on the higher side, but with the value and features you get, it’s so worth it!
Make the screen work for horizontal iPad
Weave has been great for intraoffice communication and for communicating with patients. However, we use iPads with keyboards, so our iPads are horizontally oriented. Please please please make your app versatile enough so the screen will rotate! It’s so frustrating to have to rotate my head to read a message. It’s also oriented just right so the patient could read the intraoffice messages easily from the exam chair. Not good!Since the most recent update, the Notifications number next to my colleagues’ names doesn’t disappear so I have no idea when I get a new one. I have to keep checking the ones with the numbers. Lastly, when I click on another colleague’s name, it takes me to the middle of our message thread, which is quite long, so I have to scroll and scroll to get to the bottom. This app was working better before your update except not having the screen oriented properly.
Some recommendations for this wonderful app
I will like to start by saying how much I love this app!!! It is a must for a dental office!!! I highly recommend it to all my dental friends. I not only can see my schedule from the facility of my cellphone, I can also hear the recordings of the front desk phone calls to review and give feed back to staff members. I can also see how many phone calls front desk is making daily daily. App reminds you Pts birthdays and when you text patients from your cellphone your personal number doesn’t get shared, only the office number. My recommendations: Please make the app able to rotate. I use it not only on my cellphone but in my iPad and it doesn’t rotate with device, it stays vertical and its very annoying. Please also make the phone call recordings able to play on AirPods or any headphone device, so its more private when listening to the recorded conversations of pts. Down the road it would be nice if xrays of Pts and charts can be seen as well. Thank you very much!!!!
Dental office
We absolutely LOVE our weave service!! From our office phones to the weave app!! It has made our lives sooooooo much easier!! I honestly don’t know how we survived without it!! It is so easy to access the schedule out of the office! We had a snow storm in our area and had to close the office and the weave app made it so easy! We sent out a mass text to all of our patients on that day and within minutes we had reached over 90% of our patients!! No one had to leave home in the bad weather to go cancel patients, it was absolutely wonderful!! Also through the app we were able to set up a voicemail override letting anyone who called know that we were closed due to weather, So easy and convenient!! Also we have had power outages before in our area and with our office phones and computers being down we were able to hop on our cell phones and access everything through the app to let patients know!! 100% would recommend weave! It is a great company and everyone I have ever dealt with has always been very nice and helpful!!!
Optometrist office
Weave was very useful and helpful during the pandemic lockdown and on snow days. I was able to mass text my patients and reschedule appointments easily. It reduces no shows with reminder texts 1 week, 2 days and 2 hrs before the patient appointment. Patients can opt out any time. But when people won’t pick up their phones because of too many robo spam calls or they have 10,000 emails they don’t read, texting is the fastest and most efficient option. I’m also able to see my schedule easily and receive and read efaxes. I’m also able to use the app to call patients without giving out my cell phone number—only the office number shows. Calls to the office can also be transferred to my phone.
Best Decision We Made
We signed up for WEAVE halfway through 2019 after my sister told me that it is a game changer. I was skeptical after having worked with Birdseye and Solution Reach. However, I was impressed at the deal we received as well as the month-to-month contract. We have never looked back. With COVID hitting less than a year after we signed up, WEAVE helped us stay connected with our team and patients even when the office was closed in observance of CDC guidance. WEAVE quickly pivoted adding things like Wellness Forms and Curbside Waiting Room instructions to the library of templates making the transition back to the office much smoother than we anticipated. The User interface is so easy to use and the accessibility is amazing. The whole team loves it. In addition, I’ve been so impressed with all the people at WEAVE. I’ve been invited to give feedback and have had the opportunity to speak with the people who make changes to the software based on that feedback. I’ve seen at least 5 of my recommendations be implemented within a year. That’s crazy! If we could give 10 stars we would.
Large Optometric Practice Loving Weave!
We started with Weave July 1st 2019, we are a large practice, 6 doctors, 30+ staff and to say, we do underestimated our phone traffic before Weave, would be a simple understatement. The first 4 hours live we had 300 calls! ( you can track your call volume, calls received, calls missed, what employees are actually answering calls) The fact that all calls are recorded has also helped with training of staff to help maintain the quality we want. Weave is constantly upgrading to offer new services and features to keep you in business, during the recent At&t outage, we were still able to communicate via text with patients thru our cell phones even though our internet was down. Weave is the future of Patient care. Main thing you need is to make sure you have a stable internet connection with tremendous upload speed or weave will not be able to work correctly!
Communication to the next level
We implemented Weave about one month before Covid shut us down. It was an absolute practice-saver at the time, but has seriously grown our practice and strengthened our ability to communicate with our patients and parents since then. A few of us have the app on our phones, so can immediately respond via text to new patients, patient emergencies or questions during closed hours. We can also screen & defer non-emergency calls or texts until our next business day. Patients can text to pay. There is so much more to this solution than could be mentioned in this review. If you are looking for a communication solution that exceeds expectations of all generations of patients, this has it all!
Description
Manage your practice remotely with Weave's mobile app. Weave gives you a full view of your office, including patients scheduled and their appointment types allowing you to call or text any patient from an office number (protecting your private phone number), manage emergency call forwarding, change office hours, and much more. Key Features: - Manage online schedule requests(pending/reviewed). - Watch out your schedule for the day's booking and their appointment type. - Reliably text and call your patients from an office phone number, protecting your private phone number. - Message Templates lets you send messages even faster with precomposed messages. - Download images sent/received in message conversation. - Make internal call(calls within the same tenants/phone system). - Payment history lets you check all payment activities anytime & from anywhere. - With Text to Pay save time & simply text a secure payment request to your patients. - Turn your mobile device into a payment terminal with Tap to Pay and accept contactless payments from physical cards and digital wallets. - Send invites(via text) to your customers for adding reviews to your business. - Team chat keeps you in touch with your co-workers to increase collaboration with communication. - Change office & break hours with smooth & easy time selector. - Manage call forwarding. - Select media from gallery or record high quality greeting for Voicemail Override. - Now fax supports multiple file types. - Monitor office phone call history and activity. - Access full patient lists and relevant patient information. - Manage voicemail remotely with additional capabilities to mark as unread(after listening) and download to device. - Listen to recorded calls.
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