Warby Parker

Name: Warby Parker
Rating: 4.87482 (234703 reviews)

Shopping

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Warby Parker

Shopping

4.9

234.7K ratings

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Warby Parker Inc

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User Reviews for Warby Parker

Exceptional service!

My glasses were about 7 years old (and 2 prescriptions out of date) when my toddler got ahold of them. Time for new ones! I used the Warby Parker app to virtually try on enough options to pair it down to 5 favorites to try out with the at home try on. They came quick and my wife and I were impressed with the quality for the price. We had a tough time just picking one pair because they all looked pretty darn good. But after a couple days there was a clear favorite and I order it on a Wednesday night. The next morning I had a message saying they needed one more measurement that wasn’t on my prescription but could be done with the app. I did the measurement twice just to confirm the results and when the numbers matches I get confident it would do. That was Thursday morning. Before lunch that very day I got another message saying that my new glasses had shipped. Are you kidding me?! That was insanely fast. Today is Saturday and they were in my mailbox, securely packaged and waiting. By my count that’s 2 1/2 days from placing the order to have them in my hand. With free shipping and not requesting and sort of rush or special treatment. That’s simply outstanding! And to top it off, they look awesome. Well done Warby Parker. Thank you so much!

Ben Morrow, May 22, 2021

Great Service, Great Product

My journey with WP started at my local eye doctor where I found a pair of designer frames that I desperately wanted. However, I was not willing to fork out the $500+ to purchase said frames. I recalled Warby Parker from tv commercials (I’m in marketing, so I take note of these things), and decided to check it out. Within a few minutes, I had found an almost identical pair of frames to the designer ones and decided to go for it. Customer service was top-notch and very responsive. I had an issue getting my eye doctor to send over my prescription (I’m sure they knew they were losing out on a $500 sale), but the WP team stayed on top of it and made it happen. Once WP had my prescription and PD, the glasses shipped within a few hours and I had them in just a couple of days. The frames (Finch) are perfect - exactly what I was looking for if not better. I’ll be stopping by my local store to get them adjusted a bit as they are slightly loose, but overall I couldn’t be happier with the experience or product. It’s great to have a place to go to find a variety of frames at reasonable prices. I used to buy my frames maybe once every 8-10 years due to price. I now plan to have an array of frames to change up my look throughout the year.Thanks, WP!

Cara_Celeste, Oct 23, 2019

I had high hopes...

This transaction was doomed from the beginning.I got a new progressive prescription because I hate putting on and taking off my glasses all day long. I selected a beautiful pair of glasses and they arrived just as the pandemic hit.They were painful and gave me a horrible headache. I called customer service and they said I would need an in-store adjustment. No stores would be open for quite a while. No problem, they said. After storing them for nearly two months, I called customer service to ask which location would be available for the adjustment. Tampa. A 45 minute drive in the pouring rain. I had asked if I needed an appointment. Not a problem! Walk right in, they said. We get there within 10 minutes of opening and we were told it was a 40 minute wait. I was told that I could exchange my glasses for another pair if I wanted. No, ma’am. We aren’t accepting exchanges, they said. I paid $345 for these glasses and I just wanted to be done with them. The associates were all kind but woefully out of sync with one another. Finally, the senior of the staff at the Tampa location took the glasses and issued a credit back to my card. I wanted to love Warby Parker. Really, I did. I tried on about 30 pairs virtually during quarantine so I would be prepared for the day I could get glasses that both fit and worked. This experience left a terrible taste in my mouth. We will be going back to my optometrist’s office for my progressives.

Cctsourakis, Jun 07, 2020

Amazing service and product

I started my experience with Warby Parker through the at home try on since we don’t have a store close to us. I didn’t fall in love with any of the frames the first two at home try ons so I decided to do the quiz to find my style. The quiz was a huge help!!! I had five new styles coming to me and they shipped so fast!!! I fell in love with 4 of the styles!!! I had finally found styles I loved and that looked great on me but now had to narrow down my choice to just one... I found the one I loved the most and proceeded with the ordering process. Ordering was so easy! I had done some of the stuff beforehand such as getting my prescription added to my account and getting my pd measured. The communication with Warby Parker far exceeded my expectations- they were extremely fast in responding to emails and questions. They truly helped me get what I needed. After receiving my order, they immediately emailed suggesting the higher index lenses and quickly updated my order to match what I agreed to for the order. My order shipped within a few days and I received my glasses about a week later!!! Extremely fast service, amazing customer service (that is truly hard to find now a days) and super cute options!!! I will definitely be recommending Warby Parker to everyone and using them again for my next pair of glasses!!! Thank you Warby Parker- you guys are amazing and have a new customer for life now!!!!

charleerose03, Dec 04, 2019

Amazing Service and Quality Glasses!

My experience with Warby Parker has been nothing short of amazing. I ordered the try at home lenses and found my perfect pair the first day I tried all 5 frames. I ordered a pair of glasses that day and sent back the try on lenses. I received an email, stating they were missing my PD results so I called customer service and the rep was absolutely amazing and so helpful. I had actually uploaded the PD results along with my prescription and she updated the system and had me off the phone in less than 10 minutes. My prescription pair shipped and delivered in less than a week, even with COVID shipping delays. When I received my glasses, I was blown away by the packaging and the quality of the frame and lenses. Warby Parker has a customer for life. I haven’t visited one of their retail stores, due to COVID 19, but I am excited to go in and order my next pair to get in person service. I’m sure it will be even better then ordering online! Side note, I had to order new glasses because I had ordered some glasses from a small brand on Instagram 2 months ago and they broke within a week. I have no doubt my Warby Parker glasses will last me a long time. This experience has been amazing from beginning to finish. Well done Warby Parker! Well done!

DevChrisWhite, May 25, 2020

Great customer service!

I love the idea of the home try-on, which led me to Warby Parker in the first place, because I find that most glasses I’ve had prior didn’t look that great on me and would get scratched easily. I chose a pair that I adored and ordered them a few weeks after. It was a pretty hefty price for me personally, especially with the special lenses I needed that were an extra $25, but worth every single penny. They came fairly quick and I adjusted to my prescription immediately. They send the glasses in a very nice and sturdy case packed in an equally nice box, and an effective cleansing cloth. My lenses became scratched about a month after having them (100% my fault btw!) and WP has a one year no scratch guarantee where they will replace your lenses for FREE. This saved me a ton of trouble (and $$$) and they were very polite in running me through the process. I sent them in, they took about 8 business days to replace the lenses, and shipping back to me took only 2 days! I can’t believe I haven’t heard of Warby Parker until just this year, I wish I would have known about them during my preteen/teenage years when I was super embarrassed about the fact that I needed glasses lol. I’ve gotten so many compliments on my frames and I’ve recommended them to multiple friends and family members. Would 100% buy from again!

HannahhtimS, May 01, 2018

Does not work the way it should

I paid to get a new prescription again since it had been 2 years. I waited 5 days for my new glasses to find out the did not fit property. When I showed up they were able to fix the fit to fit better but then after a couple of days in I’m noticing I am not able to read like my previous glasses only look at things from far away as good as my previous pair.. I called and waited on the phone for a while and I was told to stop by the store and they would take care of me, I got to the store the next day waited around an hour they told me the glasses were made to the prescription. That I needed to see the optician again but the only available time they had was in a week so, now I need to wait a week to see the optician and then another five days to get them remade.. this doesn’t make any sense to me, I should’ve just walked into the closest shop and they would’ve gotten things done for me the same day..I tried to save time and money by doing online/app and I’m ending up spending more time and money to fix so far it’s my third time coming, having to get to the store waiting and counting. This is such a waste of time and money and lost lunch hours. Honestly I cannot recommend doing this

Mighty Power, Aug 05, 2021

Couldn’t help with style

When you order a box of try on frames, there’s a number in which you can text photos to get personalized style assistance. All of my frames looked hideous on me, mostly due to my incredibly narrow face (I ordered all narrow or extra narrow frames.) While the person who replied to my text was kind and helpful and I gave 5 stars to, the only style advice I got was (paraphrase) “visit your local store.” Which, for my location, involves a two hour round trip drive in the hellscape of Austin traffic and a parking situation that would make even CBD vapers break down in frustration and cry in their cars. Not exactly what the mail-in try before you buy customer wants to deal with. I gave that rep a 5/5 because he responded to my humor and probably took a look at my face and realized there’s nothing he could offer me. So he gets full credit. Warby Parker, however, failed this rep and this customer. While I do have an unusually narrow face (an actually quite pretty one, I might add) it would seem like a frames maker of this caliber could be more helpful in treating what I’ll call “special cases.” Especially as it’s fairly well documented that eyes set close together equals more attractiveness. I’m 40, so I’m not tooting my own horn, but I’m advocating for all the “woke” (?) generation of cool people who also have narrow face syndrome. Help them! Help me find stylish reading glasses!

MyDog'sNameIsKiedis, May 11, 2022

New forever customer

Well, Warby Parker, you’ve really done it. I’m 50 years old and have worn glasses since I was 4. After numerous eye surgeries, my lens prescription is strong, and my whole life I’ve struggled to find glasses, always paying no less than $500 a pair. After all these years I found my way to Warby Parker and I’m wondering where you’ve been all my life. As a working sole parent of two, I struggle to find time to take care of chores for myself, like buying new glasses. One download of the WP app, I set a filter and a few virtual try ons, I found a frame that makes me feel as if I look the way that I feel on the inside….a still-fabulous fashion forward artist hippy who loves a fresh new idea like WP that’s well-executed and no nonsense. The process was absolutely seamless; I even tried a box of 5 runners up at home so I can pick my second pair since the price point makes multiple pairs an option…how fun! The fact that WP gives a pair to someone in need for every pair I buy will surely keep me coming back for more. You found the perfect formula to disrupt and reinvent a broken system, and you are breathing life into all of us who have ever wished that getting new glasses was fun, easy and affordable. Thank you WP! Well done! P.S: And you can bet I’m coming back for my contact lenses!

New Forever Customer, Aug 18, 2021

Disappointed and dissatisfied

The product has been fine and I’ve ordered glasses from them before. My review is based on my experience with their customer service. I ordered two pairs of glasses and was supposed to get the multiple pair discount. Someone canceled my original order when I agreed to updated to the higher index lenses. I emailed them in regards to the discount and I was told I cancelled the order and they were re-done separately. However, I could still get the discount. I re- priced the two on the app and sent the screen shot of what it comes out to on the app for both pairs with the updated lenses. I have gone back and forth with them multiple times both on text and email because they kept refunding me random amounts that were not the correct amount of the discount. Multiple emails regarding the correct amount and each time they gave me a little bit more but not the correct amount. I was then told that the amount reflected on the website was incorrect and they would not honor it and they were sorry for the multiple mistakes on their end. I checked today and the second pair I ordered was completely cancelled and nowhere to be found in my history. I’m extremely disappointed and dissatisfied as this was a simple mistake that could’ve been handled right from the start and not have to escalate. The glasses themselves have always been fine and I’ve never had an issue with them before.

Penny Lane NY, Nov 16, 2020

Description

Our app is the easiest way to shop for Warby Parker eyeglasses, sunglasses, and contacts. Our eyeglasses start at $95 (prescription included!), and free shipping and returns are included with every order. With the app you can… • Shop frames starting at $95, including prescription lenses • For iPhone X and above: Virtually try on frames with lifelike accuracy (it's wild!

And so cool.) • Try or shop Scout, our very own brand of daily contact lenses • Shop daily, bi-weekly, and monthly contacts with no hidden fees • Strengthen your sunglasses game by an exponential factor • Order 5 frames to try for free with our Home Try-On program • Handle all of your eyewear prescriptions with ease • For iPhone X and above: Measure your pupillary distance (PD) in no time—no card or ruler necessary. Warby Parker has your eyes covered. Whether you’re looking for designer eyewear at a revolutionary price or your next supply of contacts, you can handle it all in one place. With free shipping and returns, it’s easy to shop with no risk (None! Zero! Zilch!). Plus: Apps are fun. As always, for every pair purchased, a pair of glasses is distributed to someone in need. Let’s find you an amazing pair. Some features in this app incorporate Apple's TrueDepth API. In order to use these features, users must agree to Warby Parker’s terms and conditions of use. Warby Parker's TrueDepth features look at multiple data points on the user’s face only while they are interacting with the tool. We do not save or store any face scan data for any user or share with any third-parties. • For Virtual Try-On and Find your width, the terms are: “By tapping ‘Okay,’ you agree to give us access to your camera and to measure your facial features. (FYI: We won’t store or share these measurements – and will only collect and use them while you are using the [tool].)” * For our Digital PD tool, we ask the user to opt-in for a second time: “By tapping ‘Okay,’ you agree to give us access to your camera and to measure your facial features. (FYI: We won’t store your pupillary distance (PD) measurement without your permission–and will only collect it while you are using the PD tool.).” Once a user agrees, we measure their “Pupillary Distance." Once we have a measurement, users can choose if they’d like to update and store this measurement with their Warby Parker glasses prescription details. If they choose to add this data to their prescription, the pupillary distance measurement is added to their Warby Parker glasses prescription details and not shared with any third-party. If they choose not to add these data to their existing Warby Parker prescription, we do not store these data or share with any third-parties. Privacy policy: https://www.warbyparker.com/privacy-policy Terms of Use: https://www.warbyparker.com/terms-of-use