Wahoo ELEMNT Companion

Name: Wahoo ELEMNT Companion
Rating: 4.81722 (24384 reviews)

Health & Fitness

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Wahoo ELEMNT Companion

Health & Fitness

4.8

24.4K ratings

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Seller

Wahoo Fitness L.L.C.

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User Reviews for Wahoo ELEMNT Companion

Slow UI and buggy Strava uploads with Bolt

I started using Wahoo Elmnt Bolt in Sep 2018, and in the beginning both the IOS app and the device itself were so good, I raved about it to all my cycling friends, it was such a huge improvement over my old Garmin! I loved that one can easily control the device from the phone, and that there’s still all the necessary buttons on the Bolt.This changed when the companion app was redesigned. I don’t remember when exactly it happened, I think in May 2019. That major upgrade to the companion app did not work as well as the old one. The UI is not as responsive, it often feels like it takes too long for the app to sync with the device after a ride. And recently it got even worse - the rides would not sync automatically at all; when I choose a route to follow it often takes multiple attempts to upload, and sometimes I just abandon the idea of using the routes on device at all and have to use my phone to navigate. I tried removing and installing the app again, and it resolved the ride sync for a week, but reappeared again. For the context - I currently have about 800 rides on the device. I hope the synchronization issues will be resolved with the future versions.

_TheThingThatShouldNotBe_, Sep 06, 2020

Buggy mess

The just released version 1.22 is just as buggy as the last ten or so update. It freezes, it’s laggy, doesn’t upload workouts reliably to third party, doesn’t send workout in progress notifications reliably, doesn’t broadcast or receive other rider position reliably. It’s been a mess for a very long time now.Edit: yes, I’ve reached out to customer support about all these issues and everyone is still waiting on the devs to fix things. Please stop adding new features until you fix what’s broken.Edit Nov 2020: changed rating from 2 to 5 stars. Wahoo has been working hard fixing all the instabilities and misc bugs. It’s been working flawlessly for the last couple months now. Yay.

Cybis, Nov 11, 2020

Great device terrible customer service

The wahoo element device is a wonderful precise companion to riding. I have enjoyed using it outdoors as well as indoors it pairs with the wahoo heart rate monitor, cadence and speed sensors without incident. I would highly recommend the device. As far as a company and the customer service, this is the worst I’ve ever experienced. Wahoo uses fake refunds to entice people to purchase their device at full retail price. They promised a refund which entices the purchase but never deliver the refund. Wahoo company uses manipulative restrictive conditions to reject any attempt at receiving the rebate that is promised. When speaking with customer service representatives they are insensitive to any attempts to make good the wrong of rejecting the rebate. Even threats of buying a competitor’s product only receive “go ahead they’re more expensive” as a reply. When trying to appeal to their reasonableness the responses “whatever do what you think you need to do.”

Eml reader, Dec 21, 2020

Wahoo for the win

Wahoo got the most important things right when hitting the design/drawing board for cycling computers. The UX/UI is exactly what you need when grinding it out, pushing pedals. They display the right data and information in appropriate sized margins on the screen. I like the fact that they use buttons instead of touch screen for rain and winter riding(gloves and rain render touch screens nonfunctional). Ease of use is also a big win here. Everything is easier to use/implement from your first ride to customizing display and route configuration. End of the day, we want a product that works and is easy to use so we can focus on chasing faster rider and KOM’s and the Wahoo team delivers a consistent and positive experience.

JesusChristTheSuperstar, Nov 05, 2020

Ios 13.5.1 background processing killing battery

I love the app but something is not right under IoS 13.5.1. Although to be fair, the new Elemnt release was installed at about the same time the ios update came out but it did seem like the problem began with the ios update. Since installing ios update my battery won’t charge properly and constantly discharges very fast. I checked all the forums and this ios version does have a battery optimizing feature that is contributing to similar problems. But I notice in the Battery control panel that Elemnt is taking up 70% of battery even overnight when I’m sleeping! My phone has been running hot since the ios update too. Ive turned off notifications, blue tooth and background app refresh in Elemnt and guess what - my phone is charging and discharging normally again. And is running cool again.

lizzyh., Jun 19, 2020

Constant issues after the past few updates...

Issue #1:It all started probably about 1-2 weeks ago when I completed a ride. Usually it just automatically syncs the ride to Ride with GPS and Strava, but when I noticed it wasn’t syncing, I checked the “History” section of the app and it said “Waiting to sync” and didn’t progress until I closed down the app completely.Issue #2:I’ve had live tracking enabled for the lifetime of my Wahoo ELEMNT (just about 2 years), and when the other issue first came about is when I noticed this. The live tracking feature is constantly behind and often stops in the middle or soon after I start the ride, even when I have had perfect cell service. Even after I complete a ride the mileage, time, and the rest of the stats are completely incorrect.

Losirc, May 27, 2020

Great computer but…

The new Element Bolt 2.0 is a great computer. Simple to use and has great page views. I love that is displays color on your watt output to show your effort level. Paired with heart rate and cadence…really does give you a great view of your workout live. With all the great things I can say about the computer…just two issues. Takes a long time to acquire GPS and the barometric sensor in mine is faulty. Otherwise would get a 5 star. The 2.0 does have some sort of SW bug with the barometric sensor. I have spent much time back and forth with Wahoo support to get it rectified, but to no avail. Last communication was “It is a known issue and as soon as our support team has a fix we will contact you”. That has been 2 months waiting. Not happy about this since it has had the issue right out of the box. Temperature is about 9 degrees too high. I did a side by side compare with my Bolt original to verify that the sensor is either faulty or has a bad offset in the software. Either way…Wahoo should make good on it. Will change my rating and update post if they do come through. Otherwise, I do love the computers…both the Bolt original and the 2.0.

PDog_Rockies, Nov 28, 2021

Really Miss the Old Version

Have had nothing but problems with this new version of the app. I have been a Wahoo Elemnt user since they first came out, and generally everything was flawless. I switched to Wahoo after been a lifelong Garmin user and was amazed at how dialed and intuitive everything was. Note that I use the past tense there...With this new app, It constantly crashes and seems to keep toggling off the “wifi” button on its own so I can no sync nor upload any of my rides. It seems very unstable. I have tried every combination of unpairing from my phone, deleting and re-installing app, even tried two different phones! (Both iOS) to no avail. Just can’t get my data to sync to my preferred sites over Wifi (ie Strava, TrainingPeaks). When I open the ride history tab in the app, all I see is the very basic info, like mileage and time, but the GPS track, power, map, nearly everything is constantly being “scanned” and won’t come across. Was all amped to get a new Roam when they become more widely available but this is BS. Might have to switch back to Garmin.

Ronshev, Jun 30, 2019

Moving on

So I have an ELEMNT mini. Before the update, it worked. I could make changes, and it would actually save them. Then they updated to 1.6. Nothing worked. Make a change - the button would literally slide right back to default one second later. Change auto-pause, it reverted. Tell it not to display one of the default pages, it wouldn't keep the change. Essentially it meant that the user couldn't do ANYTHING but use the factory default settings. Then, they updated to this version after hearing many, many such issues from other users. And now? Exactly the same. Not one of the issues was fixed in this update, at least for us lowly mini users. So, i have ordered a different brand of cycling computer and Wahoo has lost me as a customer. This app probably works with the new Roam, but it has made the mini unusable.

Scoultrane1978, May 19, 2019

New version is a step backward

I have been using the Element Bolt and this app for a few years and up until recently was very happy. Easy to use, and always reliable. Now, when I finish a ride, the data does not completely sync with the app and does not automatically upload to Strava. I have to kill the app on my iPhone , the restart it to sync the data. I also have experienced that the bolt head unit automatically turns off sometimes before I hit the start ride button. This is very aggravating. I have to turn on the bolt power button again and wait a few minutes before I can start the ride. This is very aggravating especially when in a group that is starting a ride together. I find myself fiddling with the bolt and phone (to re enable the live tracking) which is dangerous. Please fix these regressions in behavior. My iPhone 7 is updated to the latest IOS.

Spf134jcl, Jun 03, 2020

Description

The Wahoo Fitness ELEMNT Companion App is the essential supplement for your new Wahoo ELEMNT Bike Computer. Wahoo has reinvented the way you setup and interact with your bike computer using the ELEMNT Companion App. Using the companion app, you automatically pair your ELEMNT or ELEMNT BOLT via a QR code and then you can set up sensors and configure all of your workout pages using the easy interface of your iPhone.

Simple Bike Computer Set Up Automatically pair your ELEMNT or ELEMNT BOLT via QR code to your iPhone using the ELEMNT Companion App, and then use the easy interface of your iPhone to set up your profile, configure workout pages, and pair sensors faster than ever before. To build your personalized workout pages, simply drag and drop the order of your favorite data fields to suit your riding goals. Once you are configured, close the app and you are ready to ride! Simple to Navigate In the app, connect your Strava and Ride with GPS accounts so that your saved routes wirelessly download to your ELEMNT or ELEMNT BOLT GPS Bike Computer to keep you on track. Simple to Track Use the app to send a link that corresponds to your GPS coordinates to friends and family so that they can track you in real time. Or, you can keep the app open to see other riders with a Wahoo ELEMNT bike computer on the road to find your friends. Simple to Share The Wahoo Fitness ELEMNT Companion App automatically backs up your workouts to the free Wahoo Fitness Cloud account for storage and sharing. Upload your workouts to all of your favorite training apps or websites. The Wahoo Fitness ELEMNT Companion App integrates with TrainingPeaks, Strava, RidewithGPS, Komoot, HealthKit, MapMyFitness and many others! Visit https://www.wahoofitness.com/devices/elemnt.html for more information on the Wahoo Fitness ELEMNT bike computers. Features: Set up and configure your ELEMNT or ELEMNT BOLT Bike Computer Receive messages, phone calls, emails on your ELEMNT or ELEMNT BOLT Upload workouts to your favorite training websites including TrainingPeaks, Strava, RidewithGPS, Komoot, HealthKit and many more Authorize Strava, RWGPS and Komoot to sync your routes to the ELEMNT or ELEMNT BOLT GPS Bike computers Connect to wifi on ELEMNT or ELEMNT BOLT GPS Bike computers Review workout data Live track Pair your ELEMNT or ELEMNT BOLT GPS Bike Computer with Wahoo Fitness devices including KICKR family, TICKR family, BlueSC, RPM, and more! Pair your ELEMNT or ELEMNT BOLT GPS Bike Computer with other BTLE and ANT+™ heartrate and bike speed/cadence/power devices. Please Note: Continued use of BTLE running in the background can dramatically decrease battery life.