SwitchBot
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User Reviews for SwitchBot
Horrible UX but does the job
I needed a smart button pusher urgently so I bought this product. The UX of the app is HORRIBLE. They couldn’t even get the spinner right. The product card does not give away where to press to toggle the product switch or edit it’s info. BUT if you wanna get the job done, it does it. If I could have found another solution on the market, I would have returned this and got that. You do need a hub to control the SwitchBot remotely, because it by itself works with Bluetooth. If they had just put a wifi chip in the SwitchBot and hired a half decent UX UI designer to review this app, it’d be an INCREDIBLE product.
Junk GUI
As usual of many apps, it asks for “Always Allow” location permission without explaining why, or how that’s going to be used. I declined, but connected to BT and gave it what else it asked for. So it detected my Bot, cycled the motor through one spin, but that was it. Bot detection then disappeared as a listed bot to be controlled. GUI is unintuitive and of no apparent help thus far. It should have been easy. A wizard should be helping me decide how to set it up. The printed instructions also tell you things to do without explaining why - e.g., stick it where you want to use it first, even before assessing how it works. No thanks -what a dumb idea: commit first, check and see how it works later. That’s as bad advice is bots as in marriage. So, the struggle to figure out how to use it and how to connect it to Alexa continues. Terrible.
Good but can be improved
I like this app. It is simple to use. May I make a suggestion that I would appreciate you implement if possible. I need the timer to set the switch not to perform a command at a set time and then turn off shortly after. The shortest interval of time between having the switchbot click a button twice is one minute. Therefore, please make it possible for the switchbot to click something more than once in under a minute (maybe it clicks it once at 12:01:10 then 12:01:20. Thank you!
Archaic App
I thought this was a wonderful app but each time I try something else I find that the experience goes bad. I installed the app on my phone and all was good. I then installed it on my iPad and that was fine. I go back to my phone and the app no longer has access to the mini hub or meter plus devices I have installed. I delete the iPad version and the phone app works again. So don’t try using this on more than one device, how archaic.I was advised to contact support for this problem. The support desk is terrible and I will not subject myself to it. I already tried contacting the support desk for a different issue and got no where. They don’t translate the given problem correctly or the developers have their own idea of the described problem. Yeah, no.
Lol what even is this app
You know how you can tell that some apps are probably somebody’s first? Yeah. And it’s bad. This whole setup has exactly one thing going for it: I didn’t have to register for an account. Which is rad. But I’m not ok with the scheduler. There are ways to have a user pick dates and times. Apple builds these things in for a reason. This app doesn’t use the Apple stuff, it reinvents the wheel, and that wheel rolls with a wobble. There are only five schedule slots, total. Why? Who knows. Maybe it has literally under a kb of storage. This wouldn’t be a *huge* issue except that it’s lacking another basic feature — how many times does it press and how long? When you schedule an event, it represents one button push. There’s no way to expand on that and say “press twice” or “press and hold.” Truly disappointing. The hardware seems ok, but the app renders it nearly useless.
Curtains Cannot Upgrade Firmware
Tried upgrading the firmware for the curtains and constantly get an error to try again later. I have tried this with different devices with the latest app version and that Bluetooth was on and in close range of each device. It's the same story for different sets of curtains. 2 stars for it working. Other than that, the upgrade process is a non-functionally terrible waste of my time. I still haven't been able to upgrade the firmware over a month later!Aslo the remote switch that is powered with a button battery is terrible with maintenance because I barely use two of them but already have to replace the battery. The battery drains by itself.
SwitchBot - a great experience
I was looking for a simple device to push a button to start my tile stove when I am on my way home and want a warm place when I arrive. First I had my doubts if a young startup can deliver a great solution for my problem - but it is not only a great solution for pushing a single button - it was a great experience:Ordering worked as expected, the packaging is simple but elegant and the design of the SwitchLink (hub for remote access) is really beautiful. I didn‘t expect to be able to change the colors within the app! I have some products from the Philips Hue family but this hub in form of a cloud is really unique and I am sure some people would buy it just because it is a wonderful lamp. There are only 2 issues that I hope will be fixed soon: The IFTTT support is not available yet and the Apple Watch app is not supporting the ‘light switch add-on’ mode (on/off setting).After all I really recommend this innovative product!
Security is lacking
The only way to fix a jammed lock is to have the owners phone near the lock. This was inconvenient when I was out by of town as my friend was unable to recalibrate the lock. So he was stuck at my house all weekend since he was unable to calibrate without me giving him my log in info. When I complain to the company, they suggested that I give my friend my login information. When I explain to them how unsafe that was being that if I give someone my password, they could totally lock me out of my account and out of my house. They did not have a sense of urgency to try to rectify that security lacking. I will sell it if I could but who would buy a smart lock for me if I’m trying to get rid of it. Do not buy the products.
Love device and app
I have 2 switchbots and a hub to control outside the home. Been great so far. I mostly use these bots to control my bathroom fan, makes it very convenient and easy to turn of after a set amount of time. I can either turn it on or off or set a schedule which is great. Only one big improvement addition that would make it better is having a timer feature that counts down. You can either set a time or pick from a default menu. This would be so much better to have aside from scheduling. For example I can set the timer to just go off in 5 or 10mins.
Great at first
Initially I bought one curtain rod 2 device and it worked beautifully. So then I bought a second and decided to redo the first so I could rename it - while also setting up the second. Now neither of them will finish calibrating. They each make it to the final step, but when clicking “move to open/close position”, nothing happens.I reached out to support and attached a video of the issue. While it took a while to figure out the emails were going to the “Promotions” folder, once I started actually speaking with tech support, it’s been painful. Although they sent over new firmware for me to install, still didn’t fix the issue. Afterwards they said their “devs” detected its because my devices are backwards, but they are not and have never been, and I’m not sure how they can know that lol I followed the installation guide and had one of them working before. Haven’t heard from them since. I’ll probably just return them and get a refund if this persists
Description
You can control the SwitchBot Bot with a tap on the icons. You can schedule your appliances to turn on or off according to your preference with SwitchBot Hub Mini. You can monitor the environment for your family and properties with SwitchBot Thermometer and Hygrometer.
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