Icon SeaWorld

SeaWorld

  • Entertainment
View in App Store

SeaWorld

  • Entertainment
4.9
16.9K ratings
View in App Store

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User Reviews for SeaWorld

1
What happened to the schedule???

What have you done to this app?!? I can’t find the park hours or the daily schedule, can’t find the list of restaurants, it no longer lets me use my email to access my account ( I have to enter my gawd awful annual pass number)!!!I do like that my annual pass shows up but I don’t know how to get anywhere else. The last time I was in the park I had to open the website, rather than the app. The website thankfully still has the daily schedule. Do you expect people to visit the shops, purchase overpriced animal experiences, and wander aimlessly around your park? If so, you nailed it with this update!!!

Chey61, Aug 18, 2021
1
Something isn't right with the app

I've been trying to use the app and the website for SeaWorld SA for a few years now and it always tells me there is an error with my email and password. I try to reset it and it takes me to Orlando's page. I can only find my account information by putting in the barcode on the actual website. That isn't helpful if we are going to the park because I have to print them out to carry around. I contacted tech support 2 yrs ago and they just told me to change browsers but that isn't helping with the app or resetting the password. I hope there is a fix because I wish it was as simple as installing and logging in.

DisFamOf3, Aug 05, 2022
3
A few bugs

So I went to SeaWorld yesterday and there was a sign that said download the seaworld app for wait times. I did so and there are literally no wait times on the app. The app should use mostly the same interface as the website, at least for wait times. Otherwise great app and I love that you can reserve show seats on it with Quick Queue!Update on 1/8/22: Thank you so much to the developers for responding! I cannot wait to go back to SeaWorld with the Waves of Honor program! Thanks again!

Ilovememez, Jan 08, 2022
3
Definitely better but more can be done

Good afternoon - it is wonderful that the applications team is addressing current limitations with the SeaWorld app. It is great that you can book certain things but you need to be able to book:1. Dinning - reserve seating and what kind of seating2. Special events - if SeaWorld has events that are coming that local resident can be placed on a waiting list or get in the virtual list. 3. Being able to book rides - I did not see an option to reserve a ride. I will be testing it tomorrow if there is any GPS / location services and to see if it reduces stress, be able to optimize your time at SeaWorld, and also look at your quality management and test management / life cycle management process from the old application to the new application. The whole purpose of a mobile app - is to plan your experiences. Keep up the work. JD

JDevereaux, Jul 28, 2021
3
Needs an update

The gps section wasn’t very helpful. it didn’t guide you in certain areas. Also, When I went to look at show times, the shows disappeared and I would have to exit out and go back in for them to reappear. I had trouble uploading my annual pass because it couldn’t find it from the barcode number. Wait times for rides would be helpful. Lastly, The map needs an update on restroom locations and rides. If I had listened to the map, I would have walked to the other side of the park for the restroom when there was one next door to the restaurant I was in.

jlgurly1983, Feb 21, 2022
1
COMPLETELY WRONG

I downloaded this app as I was recommended to do so from the park’s website to make my trip easier but in reality it completely hinders your experience! First of all, it will completely misguide you and tell you things are one way but in real life it completely opposite! ie. we went to the park to ride Kraken and even before leaving the house the app and website said ALL the rides and attractions where open and running but we get to the park and the ride is closed. Then the app “updates” to tell us it’s closed (after arriving and hour and a half past opening) just to give us false hope when we open it again after a show to see that it said Kraken was open! (never was) Also on top of all that, when you did eventually find a functional ride (that will not be for long) the wait times it gives you on this app are again completely wrong from what’s actually happening! Don’t waist your time with this app. SeaWorld doesn’t seem to care to much about costumer satisfaction anymore!

Lathemaker95, Jun 08, 2022
2
Please keep getting better!

When I first downloaded the app a couple of years ago it was nearly pointless. It didn’t even have a map it just routed you to a browser. 🙄They have fixed that! And you can find dining now and even see the menus. But it won’t tell you if it’s closed for the day. No listed hours for dining establishments. I have the platinum pass for me and my two boys and navigating the pass benefits is so obnoxious. I have to go to a browser and log in separately for each pass to redeem options. I still haven’t been able to figure out how to redeem our free animal interaction. It doesn’t show up online only in the kiosk but they said I have to book it a week in advance online but once again, it doesn’t show up online! I’ll have to go wait in line at customer service to do it I suppose. I hate that there is no schedule in the app except for the current day. If the park has closed for the day hours ago why not at least switch to the next day? But a full schedule would be best. Many guests plan ahead. Also the photo key would be so much more convenient if it was in the app. And I would love to hide my old expired annual passes. But they still show up. I also have the year long quick queue, it would be nice if that would show up next to my annual pass but instead it’s buried in all of my old purchases. I have to scroll back through months or receipts to find it. I really am hopeful that all of this is underway though! And I still love you seaworld!

Manfrenjenson, May 13, 2022
5
Incredible experience

I am planning A trip to Orlando with my family and downloaded the app to start getting excited. I was very impressed with the ability to find information I was looking for quickly. I appreciate having all of my family passes in one spot and being able to map out where I want to go and what I want to see. I’m very much looking forward to all that there is to see!

mommeghane, Jul 12, 2021
4
New version No Good (update: im told updates coming!)

Update:::: so after posting my original review, Seaworld developer for the app reached out to me and informed me that updates for Passholder info/access will be coming soon. So with that I am updating my rating from 1 start to 4 stars.. 3 stars for what the app has currently and an extra star for the quick response to my concern by Seaworld. This is why we are passholders for the last 15 years! Seaworld is awesome!! As soon as the update to include passholder access, I will update the rating to a perfect 5 star!Thanks Seaworld!!—————-Original review.The old app had its issues, but atleast I could access my Platinum Member Benefits. The new update Member benefits are missing or impossible to find.. clearly this was only thought of Day guests and Non-Faithful Passholders! Sad. Still Love Seaworld.. just not excited about the updated app.

Realagent, Jul 26, 2021
5
This is a pointless app

Maybe make an app for just tickets and pass holders where you can actually access either of them! Why can’t I find my pass barcode?! This is so dumb. It’s like the website on a app, what’s the point of that? Does management even read these?! FIX YOUR APP!UPDATE!!!! They finally listened and made a real app that’s useful! Love that you can even see all the dining areas and their menus but MOST OF ALL my passes are available in a super convenient way!

Sarduh12, Jul 22, 2021

Description

The SeaWorld App is your must-have in-park companion for your entire experience in Orlando, San Antonio, or San Diego. It’s free and easy to use. GUIDE • Plan your day in the park! • Discover park amenities including animal experiences, shows, rides, events, and dining • View upcoming showtimes so you can plan your next move • Upgrade your in-park experience with a Quick Queue®, All Day Dining Deal or reserved seating for shows • Switch locations when traveling to other parks • View park hours for the day MY VISIT • Turn your phone into your ticket! • Access your Annual Passes and barcodes to use your discount in the park • Access your Pass Member benefits and information • View your purchases and barcodes for easy redemption • Purchase in-park add-ons and upgrades to optimize your day MAPS • Get to the fun faster! • Explore our new interactive maps to see your location and nearby attractions • Find your way in the park with directions to nearby points of interest • Filter points of interest by type, including animal experiences, shows and rides • Locate the closest restroom, including family restrooms • Search the name of an attraction or point of interest to find exactly what you are looking for

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